Lane Home Furniture
reviews and complaints

Both pieces delivered 6/14 /22. All 5 attached pillow backs need more stuffing. I purchased through Wayfair. They offered to replace both pieces but I want to keep what I have and the problem corrected. Wayfair has no one in my area to make this right and offered a $200 refund for each piece to get repairs done locally. The verbal bid was up to $1000 after 2 phone calls, 1 email and showing up at his shop. I contacted 2 other upholsterers in Topeka- 1 retired and second had me sent pictures while he was out of town and said he would get back to me but he never did.

The foot rest will not go back into place. It is locking up the chair is also off balanced and leans to the left Purchased 1/8/22 from menards store 3366 in south bend Indiana. This condition presented itself 1 week. Ago The chair will recline but foot rest gets stuck. Purchased extended warranty but was told by them to resolve this with you as it is still under warranty

I bought a Recliner it was missing a spring i contact the co. by email they replied

will send a spring waited a few weeks i received a manila envelope it was opened nothing was there i took a picture send it to the co they replied will send another gave me the tracking number called FedEx told me it cant be delivered because it is a empty box i contact again the co dint reply

I bought 3 sunset chocolate recliners and they r broke that u can't set in 2 of them. I would like to get 2 of them replaced. Or my money back.

I purchased 2 recliner's in December 2021 at Menards in Avon Ohio a brown one and a black one. The brown one the heating doesn't work and the black the foot rest is bent which happened 5/22/22 trying to get it to close. The handles are hard to maneuver and the heating doesn't work on it either.

Bought it and also bought the extended warranty and they have repaired this chair 5 or 6 times for the same problems with chair mecanizem falling apart and I call them about this chair needed repaired again everything that it's totally setting flat on the floor and ruining my carpet and the warranty ran out in dec.2021 but said they would honor it, the problem is i've been waiting on the part for 6 months now no word, i've ask them why not just replace the defective chair after the 3rd. Repair, i'm an elderly man that can't set in any other chair, very disappointed with the why thier handleling it and the excuses i'm getting, very disappointed!

Leather started peeling on furniture after 3 years of purchase. Place we we bought from went out of business. Bought at Mershman‘s furniture in West Point Iowa.s/n [protected]. [protected]. [protected]. Paid 4300 for furniture.

Love seat was delivered on 12-23-2019 purchased from classy home model number50280-BR-63 2021 October item is peeling nothing has been done I live alone no pets Or children this love seat is now

Peeling all over I am requesting a replacement before pursuing the matter further this is clearly a defective product. Thank You Cathy Carlino [protected]

I bought a couch and loveseat at the beginning of April last year at American Freight Furniture in West Plains MO. I have had multiple claims on this furniture and it is garbage! The arm is caved in, the fabric is peeling and this was only after a month! I filed a claim, and "the law tags were not good enough" the next one I filed, the same answer... I have made at least 50 calls checking on the status of our claim. And remember, time goes on... and it gets worse and worse! I am embarrassed for people to come in our lake house because the shape of the NEW furniture is horrible. I will not buy another piece of LANE furniture again. I even paid extra for an extended warranty on this furniture! The law tag that they require, is underneath one of the legs of the couch... I would have to remove the leg to take the picture that they are wanting!

Purchased a Kansan Gray rocker recliner from Big Lots he week before Christmas. Within a week the board that holds the springs on the front side of the recliner split in half making the chair unstable. After 2 months of runaround from big lots they will not replace the chair or refund my account. Poor quality and I am out $350! and a chair.

[protected]@verizon.net

We had bought the Fandango couch (brown) about 6 years ago for our vacation home.We purchased it from Menards. It was used maybe 4 to 5 times a year. We became full time here now for the past year, now that the couch is sat on more it definitely has not held up at all. I was wondering if there are replacement cushions available as well as cushion covers.

I bought my red/brown leather sofa and love seat and received it in Nov. or Dec. 2020. Now 2022, It was a very bright day out and the sun came into the window directly on my sofa. All I could see were the seams on my sofa seats. The leather was wearing off of the seams. I have never had any leather sofa that I owned peel on the seams. The seams are bright red now! I now have racing strips on the seats of my sofa!

I tried to go through a warranty company, that I purchased when I bought the sofa, but they do not cover peeling of leather. I got a Big Denied. I am very protective of these two pieces and heartbroken to be in this mess. I have nowhere to turn. Can you please help me? I would like something that is not going to show wear, peel or leather come off of it.

Sorry the photos went on upside down.

I purchased a love seat and couch 2 years ago from Menards item number Sku # 2735795 and Sku # 2735796 and I paid $399.00 for the couch and $349.00 for the love seat for Christmas in 2019. My previous set had lasted 15 years but this set only two years and it’s starting to fall apart. The material is getting very think and separating and starting holes. I had to take the pillows and make arm rest because they are wearing out so bad! The seat cushion foam is also getting all smashed down and looks terrible even though I rotate the cushions for even wear. They are also getting thin and you can see a hole starting in two cushions. I have sent two letters and two emails trying to at least get some material to make more arm rest. And or send new 4 foam cushions. And two Cushion covers. I know this is a lower end sofa but I would have hoped to get more than two years out if them. I would also expect a response when someone contacts the company. This set us still

being sold so I think it would be an easy fix and help a customer. Thank you

Kathy

The 1/2" X 1/2" square tube that the recliner arm is attached to has snapped in half making it impossible to put the chair into the recliner position. I tried to find a piece to replace it with but no one carries it. Please contact me at [protected]@yahoo.com

Cushins flatten down spring going down aint had furniture year yet got last Feb

We purchased two recliners November, 2019. Both out of warranty. The metal bar that is attached to the side handle to raise the foot rest has snapped. In contacting Lane, I was given an email only to inquire into repairs and/or replacement parts; then I received a response saying essentially we have no sources for repair and no means for me to order parts.
I can provide original receipt for the chairs, a photo of the metal bar that snapped, tags that were provided, one of which might show the serial number.

I bought my couch at big lots in april. And now the back cushion is torn coming from the part that connects to the back of couch. I do not gave the tags or the receipt any more. This is unacceptable to me its not even a year old.. I would really appreciate this issue being solved. Noone should have to go thru this. I can not afford to run out and buy a new couch again. And i can not sew this to fix it. I have contacted big lits where i purchased this from they say to contact you. My email is [protected]@outlook.com

I hereby inform you that the sofa and loveseat set from its renowned Simmons brand that I bought at Universal furniture in the city of Kenner Louisiana in March 2020 I noticed that a few weeks ago the left arm of the loveseat was the sponge has sunk in and a hole can be seen in the center of the arm; which surprises me a lot because we are a couple of 60 and 66 years old and that we have made proper use of the furniture, so I ask you to apply the guarantee that you promote on your furniture, repairing it or changing the set. Thank you in advance for your attention to this problem. have a nice day. Mrs. Gloria Alvarado e-mail [protected]@yahoo.com

Cable snapped after use from last thanksgiving to last night. Recliner now will not function. Is this cable easy to replace? Can you send me necessary parts? I am disabled but with proper parts maybe my son can figure out. Please send to Lance Maurer 804 Boulder Ridge Circle Hoover, AL 35244 My email is [protected]@bellsouth.net Tel [protected]

Purchached from levine furnature, complained about pealing surface within 1 yr to no avail...Contacted united furn (mfg) to no avail...
This is a defective product... We use approx 5 mo of the yr... Fake leather is falling apart
Defective product