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CB Banks United Bank For Africa [UBA]
United Bank For Africa [UBA]

United Bank For Africa [UBA] review: Concern on UBA’s handling of fraud notification and resolution

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Author of the review
1:56 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally express my dissatisfaction with the way UBA has managed my fraud notification and resolution process.

Following my prompt complaint regarding an unauthorized transaction on my account (Ticket ID: CCM202508210825457664), the bank concluded its investigation with the outcome that no funds were salvaged. I was further advised to independently pursue law enforcement and obtain a court order including for accounts domiciled within UBA.

This approach raises serious concerns about UBA’s internal fraud response, KYC obligations, and customer protection framework. As a customer, I find it unacceptable that the burden of recovery has been shifted entirely to me, despite the bank’s duty of care.

I respectfully seek CBN intervention to ensure that fraud cases are reviewed and that stronger mechanisms are implemented to safeguard customers and uphold UBA’s reputation as Africa’s Global Bank.

Recommendation: I respectfully seek CBN intervention to ensure that fraud cases are reviewed and that stronger mechanisms are implemented to safeguard customers and uphold UBA’s reputation as Africa’s Global Bank.

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  1. United Bank For Africa [UBA] Contacts

  2. United Bank For Africa [UBA] phone numbers
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  3. United Bank For Africa [UBA] emails
  4. United Bank For Africa [UBA] address
    57, Marina, P. O. Box 2406, Lagos, Nigeria
  5. United Bank For Africa [UBA] social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2025
  7. View all United Bank For Africa [UBA] contacts
United Bank For Africa [UBA] Category
United Bank For Africa [UBA] is ranked 91 among 399 companies in the Banks category
#89 Security Bank Corporation Security Bank Corporation #90 RHB Bank RHB Bank #91 United Bank For Africa [UBA] United Bank For Africa [UBA] #92 Access Bank Access Bank #93 MoneyLion MoneyLion

Most discussed United Bank For Africa [UBA] complaints

Fraud!
1
(opinions to this review)
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