The complaint has been investigated and
resolved to the customer's satisfaction
UGG Slippersfalling apart

Purchased UGG slippers from this site for my wife at Christmas. She wore the slippers a couple of times when she notice that the fur on the heel was fallling out. I contacted uggonly (via e-mail of course) and they instructed me to send pictures, which I did. I got an e-mail from them that said that the slippers were ok when they left our warehouse and I can place an order for a new and they will give me a discount? They refuse to give me a refund or replace the slippers.

I have even pasted their warranty from the frequently asked questions on their web site.


10.Does the manufacturer have a warranty?
UGG footwear has a one year warranty against defective materials and workmanship (outside of normal wear and tear). Because sheepskin is a natural product, irregularities and variations in color and texture may exist. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear.

falling apart

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.