Menu
For Business Write a review File a complaint
Ugg.com / Deckers Outdoor Customer Service Phone, Email, Contacts

Ugg.com / Deckers Outdoor
Reviews and Complaints

www.ugg.com

Learn how the rating is calculated

3.4 123 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ugg.com / Deckers Outdoor Complaints 123

ComplaintsBoard
H
12:13 am EDT

Ugg.com / Deckers Outdoor fadulent company

Ordered UGG Boots online, paid via PayPal. Boots never showed up. Started a complaint to recover the money. PayPal gave 10 days to the crook seller which allowed them to take all their funds away from their PayPal account. I warned PayPal about this to no avail. The sleazy company shut down their web site and I received the following from PayPal at the end of 10 days:

"After careful review, we have concluded our investigation of the Buyer
Complaint described below.

We have decided in your favor, however, we were unable to recover any funds
from the seller's account. As stated in the PayPal User Agreement, recovery
of funds associated with a Buyer Complaint cannot be guaranteed."

I am now convinced that PayPal is great protection for the seller and a terrible deal for the buyer... They allow fradulent sellers to get away with murder. I will never use PayPal for any of my purchases... My credit card would have provided a much better protection...

Read full review of Ugg.com / Deckers Outdoor and 11 comments
Hide full review
11 comments
Add a comment
B
B
Brandilynn23
US
Dec 12, 2017 9:44 am EST

I ordered from ubestboots.com - fraud - site shut down after a week. They reopened as uggbestmall.com - Be very careful. I filed a complaint already and have my credit card company mark the charge as fraud.

K
K
Kishaleann
Lincoln, US
Jan 18, 2014 12:48 am EST

I ordered a pair for Christmas got them 2 weeks later aunthentic and all sucks so many people are having trouble with that site

P
P
Paula lane
Huntington, US
Dec 16, 2013 5:18 pm EST

Is sheepskinlock.com the real deal or an uggs scam?They claim to be authentic.HELP!

W
W
wayhey21
Atlanta, US
Dec 18, 2012 10:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just bought uggs on shoesugg.com. I bought them for my wife through an email link and thought it was the real site. I just opened them in the mail and they are obviously fake! I paid $100 for fake uggs! I emailed the website but I'm sure I'm screwed. Another lesson learned the hard way.

S
S
spyfarm
Santa Fe, US
Dec 05, 2012 8:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Here's another BOGUS UGG website using the same PayPal scheme: shoesugg.com UGG Australia has so much of a problem with scams they have a place to check on their website to see if the retailer is legitimate: http://counterfeit.uggaustralia.com/on/demandware.store/Sites-UGG-COUNTERFEIT-Site/default/Counterfeit-Show?caid=what-is-counterfeit

I have previously been involved with another online fraud involving PayPal - The buyer looses, even if the time you expend fighting the fraud is not important. People who make these scams are fully aware of laws, exploit PayPal weaknesses and as you have seen develop very sophisticated websites. Like said above, if it is too good to be true - somebody is waiting to prey on you.

J
J
jenny webb
lyman, US
Jan 23, 2011 6:49 am EST

Lala, most of us obviously didnt order from China knowingly. Many of these sights look very authentic, just like the official site. I was unaware that so many counterfeit sites were out there. You can buy NIKEs from alot more than just one website, right? I paid over 200 for mine because the official site was out of stock.

J
J
jenny webb
lyman, US
Jan 23, 2011 6:46 am EST

Has anyone ordered from diggugg.com? I just did believing that it was from the US and now after research I think I got ripped off.

M
M
Mad about Uggs
Los Angeles, US
Mar 21, 2010 2:15 pm EDT

I ordered Uggs online through a company called Ugg Sale www.ugg-sale.us.
When I received my product the size was wrong and the quality was unacceptable.
After e-mailing back and forth for about two weeks they finally said they wouldn't exchange or refund my money. Stay away from this company. I do believe their product is counterfeit.

L
L
lala22556
Nashville, US
Dec 14, 2009 10:20 pm EST

Instead of being cheapskates and trying to get something for 20$ cheaper, why don't you just go to a reputable site like Dillard's or Nordstrom's?

You get what you pay for, DUH. I dont feel bad for ANY of you that got jipped. Uggs are NOT a ripoff. They are genuine sheepskin shearling. Genuine sheepskin shearling is NOT cheap. They are actually a good deal for what they are.

Either buy the knockoffs that you know are fake or pony up the money for real ones. What makes you people think you can get some special deal that no one else can? They cost the same no matter where you go, if they're real.

H
H
hatechinesescams
US
Nov 12, 2009 1:44 pm EST

PayPal doesn't protect the buyer at all. I went through the exact same thing - the site had fake logos & seals of authenticity and claimed to ship out of the US and that if I wasn't satisfied with the boots I could return them for a full refund. When I saw that the money I sent through PayPal went to China I knew it was a scam. Sure enough, the boots are a horrible excuse for footwear. PayPal claims that I didn't have buyer protection so they won't do anything. The Chinese company has since deleted their site and "resolved" the PayPal dispute by saying they only cover shipping concerns and if I don't like the item, they can't help that. I lost $100 and the entire site was a complete scam - it looked totally real but everything on there, from the item's location to the return policy to the pictures of the items was a scam.

Don't use PayPal and don't buy UGGs online.

ComplaintsBoard
S
12:57 am EDT

Ugg.com / Deckers Outdoor ugg boots

I purchased a pair of their Australian ugg boots the cost was more than they advertise before currency conversion and within a manner of three weeks of wearing them the sole is wearing out. They cost 173 australian dollars, postage which was substantial and tax and vat in uk when I got them. I would not have minded if they were up to the job . I have never had a pair of soles were out in this time scale leave alone at this price. BEWARE

Read full review of Ugg.com / Deckers Outdoor
Hide full review
ComplaintsBoard
V
4:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ugg.com / Deckers Outdoor bad quality product!

I bought my daughter some boots from this company, after 8mths they fell apart with very little use, and they refuse to do anything about it, because they only offer a 30 days warranty. If the product falls apart after that, they don't care.

Read full review of Ugg.com / Deckers Outdoor and 64 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
64 comments
Add a comment
D
D
Dana Imber
US
Feb 04, 2023 6:29 am EST

MAYERS.co.il

I bought ugg from them and the sole is no longer attached to the shoe after 1 month, the company told me they have your permission to sell, and it's not fake, I think it is, please check it.

P
P
Pepper022
Detroit, US
Jan 22, 2023 4:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I was gifted UGG boots for my birthday. January 01, 2022. I have many of UGG boots never have I purchased or receive until last year of January 2022. I paid for shipping to send back to UGG. I was sent a letter stating they are out of warranty. They were sent back with descriptions of defects. Defects are visible.

P
P
Pepper022
Detroit, US
Jan 08, 2023 1:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Please help with my issues

View 0 more photos
B
B
Brigid Faulkner
GB
Aug 20, 2018 6:28 am EDT

My daughter bought me some boots to replace some I've had for 8 years, they have a hole in top of them, I've only used them a few times, I was very dissatisfied

View 0 more photos
A
A
Alfie Noakes
Bungay, GB
Jan 25, 2010 8:52 am EST

I ordered a pair of 'upside' ugg boots but when they arrived they were taupe and not black as i had ordered and also the design was not as in the picture so i asked them to send me a freepost returns label so i can send them back for a refund but they are refusing saying they sent out the right order but they have not and these cost me around £ 90 and i cannot afford to just through that sort of money away

Please can you help

M
M
2~Much
US
Feb 07, 2016 6:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I order from this company on January 28, 2016 and they got to me on February 1, 2016 I try them on and they fill good. So far so good I wore them one time and they didn't fall apart. But the one thing that I noticed with this company is that they don't email you back at all. Am thinking about buying one more pair.

View 0 more photos
V
V
Vesel
US
Aug 30, 2011 1:18 pm EDT

I ordered ugg boots of www.uggsbootsstore.com at the beggining of december the website stated delivery in 7 days they have still not arrived i have tried to contact the website several times but been unable to recieve any support or feed back as to there where abouts. i have also tried to track with parcel force but they haven't recieved them.
I am unsure of what to do really now?

M
M
mskc2uok
US
Feb 18, 2015 12:13 pm EST

I ordered boots right after Christmas which were back ordered until January 23rd. A few days past that date I receive an email that the order was cancelled. So I changed the boot color which meant I had to wait until February 9th to receive them. Only to get yet another email that my order was cancelled. When I tried calling customer service each time my wait was over 100 minutes! When I finally got ahold of customer service to make sure everything was in fact cancelled they informed me the email was sent by mistake. Needless to say I cancelled my order anyway because of the confusion and hassle with this company. I will never order another product from the website and warm others to just buy a product in store if you really want it.

M
M
Mikelle Bateman
Capitol Heights, Maryland, US
Dec 14, 2021 7:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of mskc2uok

Good morning...how did you get in touch with Customer service...
Mikelle Bateman
mbateman23@gmail.com

H
H
HateUGG
BE
Apr 06, 2013 4:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

- does ugg advertising their boots as being the best for winter? yes
- are ugg boots expensive as super quality shoes/boots? yes
- do ugg boots last as long as super quality shoes/boots? no
- are ugg boots the best for winter? definitively not: they become wet inside when walking in the snow!
- does ugg care? no
- is it rob? yes

My boots are the classic tall ones that I bought last year.
These boots are advertised as being ideal for winter, however, although I treated them with water repellent every month when wearing, I ended up with my feet completely wet inside, after walking in the snow this winter!

When contacting them, ugg kept repeating again and again that there was nothing they could do for me, if my product was more than 1 year old, which is my case.
Conclusion: I spent €240 for these boots and they are the only shoes I have that did last only 1 winter.
Amazing.
After hearing so much good about ugg and seeing so reinsuring publicity, I thought ugg was a responsible company and that I could trust the brand. I was definitively wrong as ugg succeeded in making me spend $ for not long lasting shoes.
In addition, the fact that the customer service kept on replying me again and again the same pre-formatted answer, as there was nothing else apparently they could say to get rid of unsatisfied customer, is definitively a sign of non serious company.

B
B
barbaraegarhos
Toronto, CA
Nov 28, 2012 11:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I received my order today and have come to realize that I was sold a fake pair of ugg boots! I have a variety of authentic ugg australia boots and the boots that were shipped to me are far from the authentic. i'm very upset that I have been mislead and lied to. this is fraud, I want a full refund! www.uggstore-canada.net has not gotten back to me, i've learned a valuable lesson... buyer beware... first research before you buy an item online. if I had done this first, I would have known not to trust and buy from them. well there goes $140 dollars down the drain. horrible quality of boot, feels like cardboard and very sloppy made. your better off spending $20 at wal-mart and sewing on your own ugg label.

Ugg.com / Deckers Outdoor Reviews 0

Looks like Ugg.com / Deckers Outdoor has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Ugg.com / Deckers Outdoor, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Ugg.com / Deckers Outdoor complaint handling

Ugg.com / Deckers Outdoor reviews first appeared on Complaints Board on Mar 20, 2008. The latest review Not able to use store credits was posted on Oct 20, 2024. The latest complaint liars! was resolved on May 27, 2016. Ugg.com / Deckers Outdoor has an average consumer rating of 3 stars from 123 reviews. Ugg.com / Deckers Outdoor has resolved 75 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.6
10024 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Ugg.com / Deckers Outdoor Contacts

  2. Ugg.com / Deckers Outdoor phone numbers
    1800 844 665
    1800 844 665
    Click up if you have successfully reached Ugg.com / Deckers Outdoor by calling 1800 844 665 phone number 1 1 users reported that they have successfully reached Ugg.com / Deckers Outdoor by calling 1800 844 665 phone number Click down if you have unsuccessfully reached Ugg.com / Deckers Outdoor by calling 1800 844 665 phone number 0 0 users reported that they have UNsuccessfully reached Ugg.com / Deckers Outdoor by calling 1800 844 665 phone number
    100%
    Confidence score
    Australia
    +1 (888) 432-8530
    +1 (888) 432-8530
    Click up if you have successfully reached Ugg.com / Deckers Outdoor by calling +1 (888) 432-8530 phone number 0 0 users reported that they have successfully reached Ugg.com / Deckers Outdoor by calling +1 (888) 432-8530 phone number Click down if you have unsuccessfully reached Ugg.com / Deckers Outdoor by calling +1 (888) 432-8530 phone number 0 0 users reported that they have UNsuccessfully reached Ugg.com / Deckers Outdoor by calling +1 (888) 432-8530 phone number
    United States
    +44 808 189 0015
    +44 808 189 0015
    Click up if you have successfully reached Ugg.com / Deckers Outdoor by calling +44 808 189 0015 phone number 1 1 users reported that they have successfully reached Ugg.com / Deckers Outdoor by calling +44 808 189 0015 phone number Click down if you have unsuccessfully reached Ugg.com / Deckers Outdoor by calling +44 808 189 0015 phone number 1 1 users reported that they have UNsuccessfully reached Ugg.com / Deckers Outdoor by calling +44 808 189 0015 phone number
    United Kingdom & Rest Of Europe
    +43 800 802 579
    +43 800 802 579
    Click up if you have successfully reached Ugg.com / Deckers Outdoor by calling +43 800 802 579 phone number 1 1 users reported that they have successfully reached Ugg.com / Deckers Outdoor by calling +43 800 802 579 phone number Click down if you have unsuccessfully reached Ugg.com / Deckers Outdoor by calling +43 800 802 579 phone number 0 0 users reported that they have UNsuccessfully reached Ugg.com / Deckers Outdoor by calling +43 800 802 579 phone number
    100%
    Confidence score
    Austria
    +33 805 080 115
    +33 805 080 115
    Click up if you have successfully reached Ugg.com / Deckers Outdoor by calling +33 805 080 115 phone number 1 1 users reported that they have successfully reached Ugg.com / Deckers Outdoor by calling +33 805 080 115 phone number Click down if you have unsuccessfully reached Ugg.com / Deckers Outdoor by calling +33 805 080 115 phone number 0 0 users reported that they have UNsuccessfully reached Ugg.com / Deckers Outdoor by calling +33 805 080 115 phone number
    100%
    Confidence score
    France
    +49 800 724 4573
    +49 800 724 4573
    Click up if you have successfully reached Ugg.com / Deckers Outdoor by calling +49 800 724 4573 phone number 1 1 users reported that they have successfully reached Ugg.com / Deckers Outdoor by calling +49 800 724 4573 phone number Click down if you have unsuccessfully reached Ugg.com / Deckers Outdoor by calling +49 800 724 4573 phone number 0 0 users reported that they have UNsuccessfully reached Ugg.com / Deckers Outdoor by calling +49 800 724 4573 phone number
    100%
    Confidence score
    Germany
    +39 800 596 837
    +39 800 596 837
    Click up if you have successfully reached Ugg.com / Deckers Outdoor by calling +39 800 596 837 phone number 1 1 users reported that they have successfully reached Ugg.com / Deckers Outdoor by calling +39 800 596 837 phone number Click down if you have unsuccessfully reached Ugg.com / Deckers Outdoor by calling +39 800 596 837 phone number 0 0 users reported that they have UNsuccessfully reached Ugg.com / Deckers Outdoor by calling +39 800 596 837 phone number
    100%
    Confidence score
    Italy
    +31 800 360 0000
    +31 800 360 0000
    Click up if you have successfully reached Ugg.com / Deckers Outdoor by calling +31 800 360 0000 phone number 1 1 users reported that they have successfully reached Ugg.com / Deckers Outdoor by calling +31 800 360 0000 phone number Click down if you have unsuccessfully reached Ugg.com / Deckers Outdoor by calling +31 800 360 0000 phone number 0 0 users reported that they have UNsuccessfully reached Ugg.com / Deckers Outdoor by calling +31 800 360 0000 phone number
    100%
    Confidence score
    Netherlands
    +86 400 019 9177
    +86 400 019 9177
    Click up if you have successfully reached Ugg.com / Deckers Outdoor by calling +86 400 019 9177 phone number 1 1 users reported that they have successfully reached Ugg.com / Deckers Outdoor by calling +86 400 019 9177 phone number Click down if you have unsuccessfully reached Ugg.com / Deckers Outdoor by calling +86 400 019 9177 phone number 0 0 users reported that they have UNsuccessfully reached Ugg.com / Deckers Outdoor by calling +86 400 019 9177 phone number
    100%
    Confidence score
    China
    More phone numbers
  3. Ugg.com / Deckers Outdoor emails
  4. Ugg.com / Deckers Outdoor address
    1325 Avenue of the Americas, Floor 21, New York, New York, 10019, United States
  5. Ugg.com / Deckers Outdoor social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
  7. View all Ugg.com / Deckers Outdoor contacts
Ugg.com / Deckers Outdoor Category
Ugg.com / Deckers Outdoor is ranked 6 among 120 companies in the Footwear category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.