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UCLA Health
reviews & complaints
UCLA Health
reviews & complaints

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13 complaints
5 resolved 8 unresolved

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UCLA Health reviews & complaints

UCLA Health complaints 13

UCLA Health - Emergency room

My 21 year old son, Shea Durazzo, is a senior at UCLA. He began suffering with severe abdominal pain on Saturday, Oct. 2. After trying rest, hydration, and over the counter stomach aids he couldn't...

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UCLA Health - UCLA Physicians billing practices

I have been going to SCOI for decades. However, UCLA Physicians have taken over the billing and it is WAY OUT OF CONTROL! I recently took my daughter to SCOI for a routing knee Xray and examination. I spent all of twenty minutes with the pediatric orthopedic surgeon and was billed $1064.00, $200.00 for the Xray and whopping $864.00 for the office visit. I find the office visit outrageous and far from reasonable. After the "adjustment" my responsibility was $568.42. Again, this is an absurd bill for the service provided. Furthermore, had I known I was going to be charged such a substantial amount for a routine examination, I would have selected another provider.
I communicated to their office - however they are cowards and have yet to respond in writing to two formal letters. I told them - if they send me a reasonable bill, I would pay it. Instead - as a matter of principle, this should be reconciled - hopefully in the court system where they would be subject to damages. These people have the ethics of a grave robber.

Desired outcome: a reasonable bill

L

UCLA Health - Failed to arrange test and prep medicine for colonoscopy test

This is Liyong Zhuang (birthday: 03/18/1971). On 4/27, I scheduled 5/8/21 colonoscopy test in West Hills location. I was told that everything will be arranged by UCLA Health team including COVID-19 test application booking and bowel prep medicine prescription etc. But none of these arrangements were actually being done! I had to call to follow up everything. Each call is very time consuming (I had to wait more than 30 minutes). Also, for the bowel prep medicine, since no one sends the prescription to my pharmacy until 5/7 (Friday) afternoon, I called again to follow up, doc sent prescription but didn't confirm with me or pharmacy and then my pharmacy had questions on the prescription and tried to contact doc, not responses were given. When I found out 5/8 (Saturday) morning, I can't reach to any doc. I had to communicate with my pharmacy and ended up paying for the medication that is not covered by my insurance. This whole service setup is totally messed up. I am very disappointed with UCLA health service. I am strongly asking to invest this poorly organized service setup and compensate the unnecessary cost I paid for uninsured medicine which could be avoided if doc can answer pharmacy's request on time. Please respond.

Desired outcome: invest this poorly organized service setup and compensate the unnecessary cost I paid for uninsured medicine which could be avoided if doc can answer pharmacy’s request on time.

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J
Jan 24, 2021

UCLA Health - Emergency care unit

I checked into ER on 1/18/01 for the first time because my abdomen was in extreme pain. They proceeded to do blood tests and take a CAT scan of my abdomen area to determine the issue. The did not see...

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J
Mar 14, 2020

UCLA Health - Internal medicine

All administration are rude. Rooms are dirty. With dirty use needles. Needles not dispose correctly. I saw needle on sinks. On the floor. Staff eating all over the office. Soap dispenser did not...

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E
Jan 09, 2020

UCLA Health - Unethical behavior

In Mexico city I was scanned at the terminal and so was my carry on and phone. I went through the body scan machine also. Just before boarding Last Friday night flight 926 from Mexico City to Lo...

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UCLA Health - Arbitrary and egregious charges

I was referred to a specialist at the medical center. I paid my copay and later received a bill for an outrageous amount of money. Not only was I charged for an ECG in the physicians office $30.00 BUT I was charged an additional $289.00 for that same10 second ECG from the medical center itself as well as a $200.00 'observation-R' fee that no one will explain. Apparently, you get to pay $200.00 every single time you walk in the door. Needless to say, I will not be going back. After multiple email, letters faxed and mailed I still get no response. Anyone care to guess how long it will take for them to send me to collection? This might be worth getting a lawyer.

UCLA Health - Poor health care providers

I had a spine operation performed at UCLA Hospital and there were a number of errors, mistakes instances of negligence. My operation was a complete failure and recovery was uncomfortable because most...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UCLA Health - Billing problems medicare

Are you having problems with Medicare billing from UCLA medical. If so please give me a call Stephen Solender Esq. [protected] [protected]@yahoo.com

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UCLA Health - stephen marder m.d. psychiatrist department head

UCLA Psychiatrist Stephen R. Marder M.D. requested to hold a meeting with their patient, Lance Coleman's parents under the guise of wanting to work towards a solution for the patient's medical care...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UCLA Health - psychiatrist sahib khalsa m.d.

Dr. Sahib Khalsa UNFORTUNATELY, as a TRAINING RESIDENT managed to be on the team caring for our son TWICE while he was admitted to UCLA Neuropsychiatric Hospital at over $200, 000.00 USD for...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UCLA Health - carl fleisher m.d. psychiatrists

Carl Fleisher M.D. is a white collar (white collar professional that wears collared shirts) poppin dope (psychiatric medications are controlled substances hence DOPE) pusha (he factually injects DOPE...

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V
Sep 17, 2007
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UCLA Health - Poor service!

Today I went to see Dr. Takahashi at the UCLA Medical Center, Dermatology Department, to whom my daughter was referred by her Primary Care Physician. My daughter is a 21-month-old baby. For our appointment we came 10 minutes early as it was asked in the letter we had received. Nevertheless we waited ONE HOUR AND TWENTY MINUTES until someone came to our room. My daughter was restless and was crying all the time. While running around she fell down and broke her lip. People in the staff room wouldn't even pay attention to us. And this is supposed to be Pediatric Dermatology? After finally the doctor Takahashi came to see us for 1 minute she said that there is nothing she can recommend to help my daughter with her burn scar. I, as a mother, am very disappointed in their service. What for did I pay my $15 co-payment (not mentioning that insurance will pay her for 1 minute, no-help visit) and $8 for the parking? Who is going to compensate me for the wasted time and irritation I went through? I am determined to complaint everywhere I find.

Sincerely,

Oryssia Shchepetkin
Mother of 21-month-old baby Lidia

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