UCLA Health reviews & complaints
UCLA Health complaints 13
UCLA Health - UCLA Physicians billing practices
I have been going to SCOI for decades. However, UCLA Physicians have taken over the billing and it is WAY OUT OF CONTROL! I recently took my daughter to SCOI for a routing knee Xray and examination. I spent all of twenty minutes with the pediatric orthopedic surgeon and was billed $1064.00, $200.00 for the Xray and whopping $864.00 for the office visit. I find the office visit outrageous and far from reasonable. After the "adjustment" my responsibility was $568.42. Again, this is an absurd bill for the service provided. Furthermore, had I known I was going to be charged such a substantial amount for a routine examination, I would have selected another provider.
I communicated to their office - however they are cowards and have yet to respond in writing to two formal letters. I told them - if they send me a reasonable bill, I would pay it. Instead - as a matter of principle, this should be reconciled - hopefully in the court system where they would be subject to damages. These people have the ethics of a grave robber.
Desired outcome: a reasonable bill
UCLA Health - Failed to arrange test and prep medicine for colonoscopy test
This is Liyong Zhuang (birthday: 03/18/1971). On 4/27, I scheduled 5/8/21 colonoscopy test in West Hills location. I was told that everything will be arranged by UCLA Health team including COVID-19 test application booking and bowel prep medicine prescription etc. But none of these arrangements were actually being done! I had to call to follow up everything. Each call is very time consuming (I had to wait more than 30 minutes). Also, for the bowel prep medicine, since no one sends the prescription to my pharmacy until 5/7 (Friday) afternoon, I called again to follow up, doc sent prescription but didn't confirm with me or pharmacy and then my pharmacy had questions on the prescription and tried to contact doc, not responses were given. When I found out 5/8 (Saturday) morning, I can't reach to any doc. I had to communicate with my pharmacy and ended up paying for the medication that is not covered by my insurance. This whole service setup is totally messed up. I am very disappointed with UCLA health service. I am strongly asking to invest this poorly organized service setup and compensate the unnecessary cost I paid for uninsured medicine which could be avoided if doc can answer pharmacy's request on time. Please respond.
Desired outcome: invest this poorly organized service setup and compensate the unnecessary cost I paid for uninsured medicine which could be avoided if doc can answer pharmacy’s request on time.
UCLA Health - Arbitrary and egregious charges
I was referred to a specialist at the medical center. I paid my copay and later received a bill for an outrageous amount of money. Not only was I charged for an ECG in the physicians office $30.00 BUT I was charged an additional $289.00 for that same10 second ECG from the medical center itself as well as a $200.00 'observation-R' fee that no one will explain. Apparently, you get to pay $200.00 every single time you walk in the door. Needless to say, I will not be going back. After multiple email, letters faxed and mailed I still get no response. Anyone care to guess how long it will take for them to send me to collection? This might be worth getting a lawyer.
UCLA Health - Billing problems medicare
Are you having problems with Medicare billing from UCLA medical. If so please give me a call Stephen Solender Esq. [protected] [protected]@yahoo.com
UCLA Psychiatrist Stephen R. Marder M.D. requested to hold a meeting with their patient, Lance Coleman's parents under the guise of wanting to work towards a solution for the patient's medical care...Read full review
UCLA Health - Poor service!
Today I went to see Dr. Takahashi at the UCLA Medical Center, Dermatology Department, to whom my daughter was referred by her Primary Care Physician. My daughter is a 21-month-old baby. For our appointment we came 10 minutes early as it was asked in the letter we had received. Nevertheless we waited ONE HOUR AND TWENTY MINUTES until someone came to our room. My daughter was restless and was crying all the time. While running around she fell down and broke her lip. People in the staff room wouldn't even pay attention to us. And this is supposed to be Pediatric Dermatology? After finally the doctor Takahashi came to see us for 1 minute she said that there is nothing she can recommend to help my daughter with her burn scar. I, as a mother, am very disappointed in their service. What for did I pay my $15 co-payment (not mentioning that insurance will pay her for 1 minute, no-help visit) and $8 for the parking? Who is going to compensate me for the wasted time and irritation I went through? I am determined to complaint everywhere I find.
Mother of 21-month-old baby Lidia
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