RateMDs

I had a similar horrendous experience. They put you on hold forever, don't return calls, avoid any accountability.

My story:Dear Sir/Madam, I was brought to Banner Sun City by ambulance for a suspected seizure on 5/23/22. I was rolled into the inner hallway and left there until I asked what was going on (approx. 1 hr). I was told they were working on it. Same thing after another hour. Another inquiry and they told me they were waiting from a call from Mesa before they could bring me to a room. (Please check on this!)

I saw other patients on stretchers with pillows.I asked the nurse if I could have one. She said in a very surly tone, "I don't have one on me!" I said, "I can see that. Can you find one? She then walked about 15 feet down the hall to the closet and brought it.

"Never brought to a treatment or observation room (they billed $1,805 for this lie)!

Finally brought to my room. It may have been 1.5 hours. My memory was fuzzy then. Given blood test/vitals. Asked for a pain reliever. No response.

By the way, not one time during my entire stay (approx 20 hrs) did a nurse or doctor ask me how I was doing! But they were very careful to get my Social Security info so they'd get paid.

Approx 2 hrs later a nurse came in stating she needed to draw more blood. I asked to see the results from the last one. She said she'd check and never came back. About an hr later a different nurse came to draw blood. Same thing, I asked for results from the last one. She left and came back. She went over the results and stated nothing was out of the ordinary. (They bill Medicare $1,396 for blood tests so I can see why they try to take a lot.)

Tried to call nurse with button. No response. Try again in approx 35 mins, no response, again, same thing, nurse came. I asked about the pain killer. "We're trying to get permission from a doctor." She left and never asked how I was doing.

Approx 2 hrs later a nurse came to take my vitals again. I asked if a dcoctor was coming. She said they'd try to get one.

Repeat this cycle of calling on button, no response for a long time, rude nurse acts like she's busy and you're bothering her, says she is checking on the pain reliever and doctor. No question as to how I'm doing! Never!

It got dark and I fell asleep. A woman woke me up and asked me to sign 3 papers. I was drowsy and asked what they were for. "Standard stuff." I can't remember if I signed.

Finally a doctor came and he was nice. I asked him when I could leave and he guaranteed about 2-3 hours. He said they just needed the go ahead from the missing neurologist. He asked a few questions and left.

Some time later a nurse came in and gave me 3 ibuprofin from a commercial bottle. (I think they had sent someone to a pharmacy finally. They billed $178.70)

I spent a pretty rough night because they had left a stent in my arm and patches on my chest. A woman brought a breakfast tray.

A different woman came in asking me to sign papers again. This time I was awake and I asked her what for? Two made sense and I signed. One was a request for permission to pass my info on to third parties (I didn't sign that.) I think the other had to do with insurance (they want to make sure they're paid.)

Then came another very very long cycle of my being ignored and requesting info on when I'd be released. I was told repeatedly they needed the neurologist to sign off and they were trying to find one. I never saw one.

I asked if I could be released. They said it would be AMA (against medical advice) and informed me that would effect what I was reimbursed for and how it would affect future visits. In essence they coerced me to stay until they could find the neurologist that was missing in action.

After many terrible hours they got someone to allow me to be released. Before leaving, on their form I wrote out a description of these events. It was in pencil and about a page long. The nurse at the desk said she'd put it in my file. (I doubt that happened.) I wanted somebody to apologize or at least acknowledge that the system had messed up. I still want that.

I was finally released. I will say some of this may be fuzzy or I had a headache.

But this account is the best I can do at this point. I got a bill that charged me and Medicare $11,460.70. I'm upset that some of that is untrue and a lot is exorbitant.

Extortion of a low-income patient that was cruelly harmed by you is a federal crime! Freedom of Speech protects patients!

Agree!

Dear Sir/ Madam:

I think one of the problems with Banner is that they are so big they think they don't have to respond/address actual complaints.

I can predict the response: "We at Banner always strive to provide the best health options and care... blah blah blah... we take every complaint seriously and respond... blah blah blah..."

Never do they call.

Instead they put you on hold for hours then transfer then on hold then transfer... In this way people give up and Banner can claim they've had a very small number of complaints.

They've become an unfeeling unconcerned machine. When it comes to their money matters they have hundreds of employees (?). When it comes to actual patient concerns/complaints... probably a handful at best.

Plus they are arrogant about it if you ever do succeed in getting through to a human being.

Help!

To whom it may concern, (I know Banner is not concerned.)

I have received no response to my complaint/issues. I had a horrendous experience that has been echoed in many other's complaints/comments.

Please don't allow your loved ones to be admitted to the Banner Health sysem.

Ratemds didn’t post my negative review of a surgeon who completely botched my nose! That site is poisonous. If it weren’t for that site I would have never chose the surgeon. So I go to write this review and they never posted it which enraged me! It makes me wonder how many negative never posted that could have saved my life. My life has gone completely downhill after the surgery and I don’t feel like living life anymore.
They protect the surgeons in my opinion. They’re terrible

I did some more investigation. It seems all those numbers the original commenter posted are out of date.
RateMDs does, in fact, have working contact information
email: support@ratemds.com
If there's abusive comments on your profile you can click the flag button beside it and it will be moderated for removal by a support person.

Site is totally bogus in the U.S., not sure about the area for Canada, which appears to be its largest audience. Just today the Florida Neurological Society posted on RateMD's Facebook page their take on the site. Go to reputable sites like Google+ for accurate reviews of ANY doctor. This site is bogus, full of bad reviews and won't work with doctors or patients to remove or annotate negative reviews or permit ANY positive reviews for a doctor if they so choose. Check the FAQ for the site and you can see the owner's contempt for all medical providers and he DARES people to sue him for negative reviews. DO NOT believe ANYTHING you see on this site without further evidence.

This website provides false ratings, making it hazardous to one's health. Beware people!

I would like these two comments removed from my profile - they are entirely slanderous. I’m not a drug addict. My children were not removed from my care. And I’ve never been arrested. This is someone who obviously has a personal issue with me and wants to take revenge. Please remove the comments.

I can't access the ratemds site. My access is blocked . Can you help me?

This is the message I get -

I got an error when visiting www.ratemds.com/best-doctors/?country=au.

Error code: 1020

Ray ID: 7c8cdf740fa1a955

Country: AU

Data center: syd06

IP: 13.239.8.193

Timestamp: [protected]:25:24 UTC