RateMDs Customer Service Phone, Email, Contacts

reviews and complaints

Learn how the rating is calculated

1.7 6 Reviews

How responsive is RateMDs's customer service?

1 Resolved
5 Unresolved
Poor 🫤
RateMDs is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that RateMDs has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
The authenticity of the customer service contact information for RateMDs has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

RateMDs reviews and complaints 6

Sort by:

Newest RateMDs reviews and complaints

8:21 pm EDT

RateMDs RateMDs website blocks consumers who give truthful but negative reviews of Doctors

What is the point of RateMDs website if they are influenced and bullied by bad doctors/professionals who have the power to ask them to block off a consumer if they give a truthful but negative experience in their clinic.

What is the point if a consumer cannot get an accurate review of any professional especially a doctor or an optician, before making appointments?!

Desired outcome: Regulating RateMDs and/or banning them from functioning on the internet.

Read full review of RateMDs
Hide full review
10:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RateMDs website

I have reached out to the company twice, with this same explanation and have received no response. This website places a healthcare providers name, APRN, PA, MD to their site based off our NPI numbers for the public to review. The goal I think is to enhance providers business, as they can ask patients to leave a review in their office. However, I do not work in a clinic in New Haven I work in the emergency department. This is clearly an emotional attack on me by a patient. Regardless the patient commented that I did not follow up, in emergency medicine we do not, we refer to primary care. She stated she was alone in the room however unfortunately during covid 19 there is a zero visitor rule. She stated do not see this doctor, I am not a doctor. Her friend also posted a negative comments about me who was not even present to witness the interaction. I believe this goes against the rules of the review and should have never been posted if so diligently reviewed by your company. You need to consider the type of providers you are exploiting on your site. I am not in private practice or trying to ramp up my patient population. In the ED I cannot choose which patients I see, they cannot choose the provider either. We are subjected to patients with an array of psychiatric diagnosis', drug seeking behaviors and you are giving them the ability to write whatever they want and that is just unfair. Most like the patient who said you should run far away is because I did not write her for narcotics and perhaps the attending did simply to get her out of the department. You do not have a good understanding of how the emergency department is set up. For private practice I could see why these reviews would be beneficial both for patients and providers. I have read other similar complaints from emergency medicine providers as well. Do you realize if I try to work in private practice one day how this will impact me as it is not differentiated the setting of this review? These websites recommend we reply to our reviews. I will not as my institution highly advises we do not directly respond to patient complaints.
I would really like my name removed from this site to prevent this in the future as I stated I am subject to a very vulnerable population but if you will not remove my name I ask that you remove these disgraceful, emotional, reviews that are not a true reflection of the environment I work in.

Read full review of RateMDs
Hide full review
2:12 pm EST

RateMDs reviews on ratemds

Ratemds blocked my honest 1 star review. I chose a surgeon because I read great reviews on that site.
I have rhinoplasty surgery with him and he botched my nose completely . Cutting off half of my septum. I now need rib that will cost more than 20, 000 to repair to somewhat normalcy.
So I try to tell my story and my review never posted!
I couldn't believe it. I'm disgusted, and enraged with this site because I feel they totally mislead me into the hands of this surgeon.
Now I sit here and think with my botched face how many reviews that had been blocked were never posted that could have save my life.
I literally have no life now, it's not even worth living at the moment because how badly botched my nose is..

Ratemds is a total scam artist site and they protect the surgeons! Please don't take anything you read from there and make any decisions.
I never thought the world could be this cold!

Read full review of RateMDs
Hide full review

Is RateMDs legit?

Our verdict: Complaints Board's thorough examination reveals RateMDs as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, RateMDs stands out for its commitment to quality and security. Clients considering RateMDs should delve into its customer service record to gauge compatibility with their expectations.

RateMDs earns 91% level of Trustworthiness

Perfect Trust Endorsement: RateMDs achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with RateMDs, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for RateMDs have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

RateMDs website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While RateMDs has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • RateMDs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to RateMDs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
2:54 am EST

RateMDs Impossible to reach moderators, but they deleted my reviews

I recently tried to post the review on the website The website is real scam, ‘coz they deleted all my comments and reviews. I tried to reach these moderators and asked about it, but all my complaints were returned back and no idea how to reach them. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

Read full review of RateMDs and 1 comment
Hide full review
1 comment
Add a comment
Gregory Wolf
, US
Jul 19, 2022 12:50 pm EDT

I had a similar horrendous experience. They put you on hold forever, don't return calls, avoid any accountability.

My story:Dear Sir/Madam, I was brought to Banner Sun City by ambulance for a suspected seizure on 5/23/22. I was rolled into the inner hallway and left there until I asked what was going on (approx. 1 hr). I was told they were working on it. Same thing after another hour. Another inquiry and they told me they were waiting from a call from Mesa before they could bring me to a room. (Please check on this!)

I saw other patients on stretchers with pillows.I asked the nurse if I could have one. She said in a very surly tone, "I don't have one on me!" I said, "I can see that. Can you find one? She then walked about 15 feet down the hall to the closet and brought it.

"Never brought to a treatment or observation room (they billed $1,805 for this lie)!

Finally brought to my room. It may have been 1.5 hours. My memory was fuzzy then. Given blood test/vitals. Asked for a pain reliever. No response.

By the way, not one time during my entire stay (approx 20 hrs) did a nurse or doctor ask me how I was doing! But they were very careful to get my Social Security info so they'd get paid.

Approx 2 hrs later a nurse came in stating she needed to draw more blood. I asked to see the results from the last one. She said she'd check and never came back. About an hr later a different nurse came to draw blood. Same thing, I asked for results from the last one. She left and came back. She went over the results and stated nothing was out of the ordinary. (They bill Medicare $1,396 for blood tests so I can see why they try to take a lot.)

Tried to call nurse with button. No response. Try again in approx 35 mins, no response, again, same thing, nurse came. I asked about the pain killer. "We're trying to get permission from a doctor." She left and never asked how I was doing.

Approx 2 hrs later a nurse came to take my vitals again. I asked if a dcoctor was coming. She said they'd try to get one.

Repeat this cycle of calling on button, no response for a long time, rude nurse acts like she's busy and you're bothering her, says she is checking on the pain reliever and doctor. No question as to how I'm doing! Never!

It got dark and I fell asleep. A woman woke me up and asked me to sign 3 papers. I was drowsy and asked what they were for. "Standard stuff." I can't remember if I signed.

Finally a doctor came and he was nice. I asked him when I could leave and he guaranteed about 2-3 hours. He said they just needed the go ahead from the missing neurologist. He asked a few questions and left.

Some time later a nurse came in and gave me 3 ibuprofin from a commercial bottle. (I think they had sent someone to a pharmacy finally. They billed $178.70)

I spent a pretty rough night because they had left a stent in my arm and patches on my chest. A woman brought a breakfast tray.

A different woman came in asking me to sign papers again. This time I was awake and I asked her what for? Two made sense and I signed. One was a request for permission to pass my info on to third parties (I didn't sign that.) I think the other had to do with insurance (they want to make sure they're paid.)

Then came another very very long cycle of my being ignored and requesting info on when I'd be released. I was told repeatedly they needed the neurologist to sign off and they were trying to find one. I never saw one.

I asked if I could be released. They said it would be AMA (against medical advice) and informed me that would effect what I was reimbursed for and how it would affect future visits. In essence they coerced me to stay until they could find the neurologist that was missing in action.

After many terrible hours they got someone to allow me to be released. Before leaving, on their form I wrote out a description of these events. It was in pencil and about a page long. The nurse at the desk said she'd put it in my file. (I doubt that happened.) I wanted somebody to apologize or at least acknowledge that the system had messed up. I still want that.

I was finally released. I will say some of this may be fuzzy or I had a headache.

But this account is the best I can do at this point. I got a bill that charged me and Medicare $11,460.70. I'm upset that some of that is untrue and a lot is exorbitant.

5:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

RateMDs - Slander/defamation of physicians

As a board certified physician with a good record and good reviews I was stunned to find a horrible, slanderous, defamatory posting on Further investigation showed that this was not a patient of mine. has been of no help- refusing to answer phone calls, letters, and emails. hides behind Incorp Services Inc and MYLLC.COM...

Read full review of RateMDs and 16 comments
7:48 am EDT
The complaint has been investigated and resolved to the customer’s satisfaction.

RateMDs Bad service claims they give patients the ability to express their honest opinions about their medical providers. This is true in my personal experience with them up to this point.

BUT at their forums you can express anything but your honest opinion. They are controlled by a group of female permanent users or "professional" users, as I write this review, that have anointed themselves as helpless victims of the vagaries of life so it is ok for them to verbally abuse someone outside their circle at RateMds, but if you respond in kind even a little then it would be like hitting an old lady after she smashes into the rear of your car in their eyes and apparently in founder, John Swapceinski, as well because he enables them.

If you state an opinion not in line with their group think then your opinion will be negated by a "professional" user. If you persist in maintaining your view then several "professional" users will attempt to change your mind. If that doesn't work then you will be ridiculed, insulted, have statements you made taken out of context, your posts will be purposely interpreted as being hostile, you will be labeled a troll, and thrown off the site by founder, John Swapceinski, or a "professional" user that he gave administrator privileges to. needs to come clean in this area if it wants to be recognized as a trusted site by ALL of its users.

Read full review of RateMDs and 2 comments

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Add a comment
Naomi Chevalier
, US
Jul 16, 2023 1:58 am EDT

I would like these two comments removed from my profile - they are entirely slanderous. I’m not a drug addict. My children were not removed from my care. And I’ve never been arrested. This is someone who obviously has a personal issue with me and wants to take revenge. Please remove the comments.

Mollymook Beach, AU
May 23, 2023 3:31 pm EDT

I can't access the ratemds site. My access is blocked . Can you help me?

This is the message I get -

I got an error when visiting

Error code: 1020

Ray ID: 7c8cdf740fa1a955

Country: AU

Data center: syd06


Timestamp: [protected]:25:24 UTC

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact RateMDs customer service


Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is associated with RateMDs? is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RateMDs Customer Service. Initial RateMDs complaints should be directed to their team directly. You can find contact details for RateMDs above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about RateMDs. Discuss the issues you have had with RateMDs and work with their customer service team to find a resolution.