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CB Vehicle Rental and Leasing U-Haul International Complaints #62-81
U-Haul International

U-Haul International review: Unnecessary charge

M
Author of the review
7:40 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

On September 8, 2020, I rented a truck from a U-Haul dealer. I returned the truck that same evening. I was not told about a $20.00 charge for returning the truck after hours unless I used my mobile phone to sign the truck in. I did not have my mobile phone with me. All the dealer had to do was open a lock box and remove the key, as I paid for the truck earlier. There is no good reason to charge this amount, except to get additional income on their part. I want a refund of my $20.00.

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  1. U-Haul International Contacts

  2. U-Haul International phone numbers
    +1 (800) 528-0355
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    Roadside Assistance
    +1 (800) 528-0361
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    Propane
    +1 (866) 963-0286
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    Sustainability
    +1 (866) 323-4591
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    U-Haul Car Share
    +1 (800) 223-6218
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    Supply And Purchasing
    +1 (888) 886-0782
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    Payments
    +1 (800) 468-4285
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    Customer Service
    +1 (866) 404-0355
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    Used Trucks for Sale
    +1 (866) 277-6855
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    Retail Web Orders
    +1 (800) 528-6042
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    U-Haul Business Accounts
    +1 (800) 528-7134
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    +1 (602) 263-6194
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    Director Of Investor Relations
    +1 (502) 382-7090
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    Board Member
    More phone numbers
  3. U-Haul International emails
  4. U-Haul International address
    Phoenix, Arizona, 85004, United States
  5. U-Haul International social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
  7. View all U-Haul International contacts
U-Haul International Category
U-Haul International is ranked 6 among 85 companies in the Vehicle Rental and Leasing category
#04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis
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