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CB Vehicle Rental and Leasing U-Haul International Complaints #62-81
U-Haul International

U-Haul International review: crappy manager - craig russell

M
Author of the review
10:01 pm UTC

I sent my monthly payment for my unit through my bank as a webpay function, and I have done this for about a 1.5 years. Last month my payment was sent in and not posted/cashed by U-Haul until the next day. Now I am being charged late fees. Last weekend I went into the U-Haul office (3995 Westfax Dr, Chantilly, VA 20151) to clear this up. Met with "Ryan" and he admitted that there was a delay in sending payments to the bank for June. He offered to waive the late fee since the error was on U-Haul and we were never late with our payments in the past.

He stated that the manager (Craig Russell) would need to clear up the account on Monday since this was a Saturday. Now, one week later, I have not received any follow up from this feckless manager . Instead, today I received two notices one stating that late fees will be charged and the other to state that a lien on the account will be made. I called the office in the afternoon and waited 15 minutes, only to get the switchboard. I provided my info and asked the manager to give me a call. I have waited 10 hours and no response.

I want this "Manager" to clear up this situation and drop the late fees. I have closed this account and moved my possessions out of my unit. I hope this gets passed into the hands of someone who can light a fire ...

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  1. U-Haul International Contacts

  2. U-Haul International phone numbers
    +1 (800) 528-0355
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    Roadside Assistance
    +1 (800) 528-0361
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    Propane
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    Sustainability
    +1 (866) 323-4591
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    U-Haul Car Share
    +1 (800) 223-6218
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    Supply And Purchasing
    +1 (888) 886-0782
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    Payments
    +1 (800) 468-4285
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    Customer Service
    +1 (866) 404-0355
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    Used Trucks for Sale
    +1 (866) 277-6855
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    Retail Web Orders
    +1 (800) 528-6042
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    U-Haul Business Accounts
    +1 (800) 528-7134
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    +1 (602) 263-6194
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    Director Of Investor Relations
    +1 (502) 382-7090
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  3. U-Haul International emails
  4. U-Haul International address
    Phoenix, Arizona, 85004, United States
  5. U-Haul International social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
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U-Haul International Category
U-Haul International is ranked 6 among 85 companies in the Vehicle Rental and Leasing category
#04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis
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