The complaint has been investigated and
resolved to the customer's satisfactionResolved TXU Energy — Early Termination fee after 27 Years!
resolved to the customer's satisfaction
Avoid this company at all costs! My wife and I have been married for 26 years. I was a TXU customer prior to my marriage, then after I was married as well, totaling 27 years straight. About three years ago, I switched our service to another company with a lower rate, then received my final bill from TXU which included a $200 ETF! When I called to question how in the world could I have a $200 etf, the rep told me I had broken my contract. I asked what contract could I be in that last 27 years. The rep said they had called my wife the month prior and advised her my plan had expired? Again I asked what plan was I under that ran out after 27 years and was told we were under a 2 year plan, asked for a manager and was told there was none there and I would have to pay the fee. I didnt pay and never will and have been advising anyone and everyone I know to avoid this company. It amazes me that a company you have done business with for 27 years and paid thousands of dollars to over the years would treat a customer in this manner. They placed it on my credit report, then renewed it again 2 years later. Avoid this company!
The complaint has been investigated and resolved to the customer's satisfaction.