The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Twoo.commy account being blocked for a second time

L
This review was posted by
a verified customer
Verified customer

For some unknown reason my account has been blocked for a second time running now and I'm not very happy with your reasoning so therefore if something isn't done about this matter I will be taking this matter into my own hands by giving the app a very bad reputation on iTunes or taking you to the consumer complaints authorities end of so I would like a reasonable explanation as to why this has happened when I'm a paying member or even ceise my membership

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Twoo.com's response · Apr 20, 2017

    Hi,

    Thank you for your message. I can see that your account has been blocked temporarily (for 48 hours) because you have not been following our Code of Conduct. Your account will soon be active again.

    Please follow our Code of Conduct (available here: http://www.twoo.com/about/codeofconduct) and make sure to follow it from now on and your account will stay active.

    If we can help you with anything else, please let us know.

    Regards,
    Aleksandra
    Team Twoo

Responses

  • Ra
    Rashi singh Oct 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    its already 3rd day i m still block wat i do?

    0 Votes
  • Al
    Aleksandra - Twoo Team Oct 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Rashi singh Please contact us at [email protected] with the email address linked with your account so that we can check why your account has been blocked.

    -2 Votes

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