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Turkish Airlines review: Payment for traveling for luggage

Loredana Suranchinov of MA

Sep 06, 2023 2:05 am EDT

Verified customer

Featured review

Hello,

On 30 August 2023 I travelled with my son with Turkish Airlines from Bucharest to Casablanca. The luggage did not arrive on the same plane. I made a complaint about the 4 missing pieces of luggage and gave the address where we were going to live (in Rabat).

On 31 august I received a message saying that the 4 pieces of luggage had arrived in Casablanca and I had to go to the airport to pick them up.

I called for three days to have my luggage sent to my address in Rabat, then on 2 September I sent my husband with all my documents (my passport, the papers with the 4 codes, the complaint) to pick up the luggage. He was not allowed access to the lost luggage department and, on September 3, I went in person to Casablanca airport.

Who will pay for the 2 extra Rabat-Casablanca trips I made on September 2 and 3 to retrieve my luggage? I should mention that these trips were made by taxi (200 euros a trip Rabat-Casablanca-Rabat).

Thank you very much for your understanding! Please advice me what I have to do next.

Loredana Suranchinov

Desired outcome: I would appreciat a response. Please refund.

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Turkish Airlines Contacts

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Turkish Airlines emails

customer.service@turkishairlines.com

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Confidence score: 100%

Support

Turkish Airlines address

General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

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