Turkish Airlines review: About the service and the delay witch was not explained

Hello my name is Maria and I had used your airline to fly to Russia. On August 29,2023 flight #TK9 we had a wheelchair service witch they were suppose to come and escort the person before boarding the plain, but no they completely forgotten about the passenger, and when you go up to them they have the biggest attitude. That is not all waited there is more my grandmother witch she is 93 years old we had brought her insure to during because she does not eat everything she has costume dentures and its hard for her to chew regular food they threw that during out witch was fully sealed and I didn't even leave the airport I just landed from mineralnie vody from Russia and I had to waited for my next flight to come to United states. The airline had a 2 hour delay without any explanation making us waited by the gate. This was a really bad experience for me since I was traveling with my kids and my family members. The airline had really bad food and they did not offer anything for purchase. I had never in all these years experienced something horrific like this. I would like to get a compensation since according to you guidelines if no reason was given for the delay the airline owed me a refund.