Turkish Airlines
Reviews and Complaints

Assalamu alykum warahmatullahe wabarakatu-> to be honest with you I don't know how and where to start from I had fly with the airline from jfk to Istanbul to Dhaka, my family got worse service, luckily one of the flights attended was great she handled it at the end my experience I share with many people already I walk out masjid or work I tell people what a disgusting service my family Received, also returning time Disgusting service from the few airport stuff as well as one of airport police officer, on the airplane my 2.5 yrs old had high fever so I asked for help in English as soon as they hard me talking in English they had discriminated me I feel like or because of my skin color I will look forward to her from some one inshaallah I had also fill out survey on airline (kazi s Alom ) [protected]@hotmail.com

Good Morning! from Cleveland, Ohio. I wanted to let this airline know that we had a problem when landing in Boston from Istanbul we took flight TK-081 on August 20, 2018 at 2:35pm got to Boston, MA USA August 20, 2018 at 6:30pm. When we got to Boston our baggage was supposed to be checked and sent back to our final destination. We had 5 big baggages in the late evening with 3 children all under 7 years old my little one is 4 years old and you can imagine 10 hour 55 minute flight can be. My husband asked very kind to a man working there he said there was nothing he can. He was very rude man he didnt want to help he was suppose to check our bags and send it back to our final destination. My husband ask a lady and the rude man comes back and tell him and I quote "I told you one time already pick up your baggage and take it to terminal 2" "Are You Deaf" My husband was very disappointed I was waiting with my 3 children and the baggage my husband comes over and said well he can't do anything. So we grab our 5 big luggages plus our carry ons. We was lost with 3 kids, kids was exhausted we was exhausted! The rude man told my husband take bus 11 go to terminal 2. he said We was done with turkish airline very rude. My husband told him what was his name he covered his badge and didn't want to tell us his name. I mean come on he saw me and my children plus the luggage. He didn't have compassion he seem to hate his job. Our luggage was suppose to be checked and transferred to our final destination that man was supposed to take our baggage. Our ticket that they put us in Romania our departure he said our baggage was to be checked and back to our final destination.

My husband told the rude man he had 3 small children and that guy haves the nerves to tell him "that's your problem buddy' WHAT! WHAT KIND OF HUMAN KIND IS HE! Oh MY GOD! My husband didn't want to make a seen due to respect. For his family.

Our experience on the flight was phenomenal we was treated awesome. Food, flight attendants very good. The service a gentleman had with me and my family was awesome Turkish Airline should hire people that is going to like his job people that works with other people if you're going to be rude other make him work outside cleaning the windows no need to put that rude guy working with other people. Not sure what happen to his but what ever it was he wasn't supposed to take it our with anyone not just us no one really need that kind of rudeness in their life. I hope he change him self or get a different job.

After we landed to Boston 6:30pm passed security check, maybe 8ish pm till 10:30ish stay talking with that guy. Waisting your time sending us to terminal 2 no need to send us there we had a 13 hour layover our plan was to sleep in a hotel that night why don't he just mention sorry guys your flight is 13 hours take a hotel and sorry i can't do nothing from here. That is it no need to talk with attitude with "that's your problem buddy" Come one! I just want to make clean Turkish Airlines services in Boston, MA. Was the worst experience we had experience. In our 3rd time flying with Turkish Airline.
My husband have mention this to our relative and friends they all convince me to write a complaint. I don't like to complain. And don't wish no hard to the rude guy that didn't want to show us his badge just that he finds what he loves in life and becomes happy. The other people around his didn't seem to care. Either because if they did some one would of step up and check the bags themselves but instead they stayed watching us like if we was aliens that don't understand. Just simple if you or anyone in life they don't know tell them "sorry'' can't help or find a way.
My children comes first then the rest when I saw my kids exhausted, frustrated, cranky, crying, complaining all i could say my babies please have a little bit of patience it was to the point they had enough! Once again Turkish Airlines it was a pleasure flying with your crew.

On Sept 5th 2018 my husband and I travelled from Atlanta to Istanbul on Turkish flight 32.

Both my husband and I have handicap issues.

My husband Malcolm Joel, has just undergone a hip replacement and is in the recovery stages after his surgery. He also has many residual back issues due to arthritis in many areas of the spine and has had multiple surgeries.

I (Lynette Joel) have trocanteric bursitis and 2 weeks before travel had just had my third round of stem cell injections. I was warned and told not to stress the area by to much walking, activity and carrying.

We were very careful to make sure that we had wheelchair assistance on our tickets for the transfer from the plane to our connecting flight. We had a previous experience in Istanbul where we were not assisted and had to walk a very long way to catch our connecting flight, please see complaint TK153823.

On arrival we were ushered onto the wheelchair assistance transport vehicle and we were asked to show our boarding passes. We naturally assumed that we would be taken to the boarding gate.

We were let out of the vehicle and into the terminal at least a 2 K walk from where we needed to be. The was NO help, NO one to ask and NO transportation. We had to walk the full distance with our carry on bags. Both my husband and I have experienced a tremdous setback from this event and the first week of our trip has be ruined.

I expect an apology for this serious lack of assitance, (apologies don't seem to help see previous situation). I want to make sure that we have assistance on our return flight in Istanbul when we make the terminal transition on October 7, 2018 flight 785 . I am requesting that we be given a courtesy upgrade to business class on the Istanbul/Atlanta leg of the journey, to compensate for the mishandling on two occasions.

I look forward to hearing from Turkish with the above requests.

Thank you
Lynette Joel
[protected]@gmail.com
[protected]

For our 26 Sept - 6 Oct return flight to Toronto we bought our tickets directly at the Turkish Airlines Ticketing Office in May. I specifically asked for a baby cot while purchasing the ticket and the sales person affirmed me couple of times that the cot was attached to our ticket upon our request. Reading through many negative comments on THY's ability to serve to the passengers with kids I decided to re-check our cot booking and learned that the baby cot was not booked for us and no cots / seats were available at this moment. How #turkishairlines is expecting me to fly for 9 hours with an infant aged 10 months and a toddler aged 2.5 years?! I see that #turkishairlines by no means is a baby friendly airline, nonetheless it still amazes me to see that they do not value their solo passengers who would get heavily disturbed by my kids crying because of their negligence?! I need a solution, now! Ticket no: [protected]

I flew with my young children from larnaca to malaga via athens last month. I booked a flight with 2 hrs for connecting flight but the first flight was delayed making us miss the flight . We were put up in a hotel till next morning where we tgen had another flight via istanbul. We put buggy down at aircraft door and was told it would be brought back on arrival at malaga. The buggy was never put on plane and stayed at istanbul when we arrived at our destination the buggy was still in Istanbul. I then had no buggy to carry my 7 month old in or a car seat for taxis or cars. Which was very difficult with a 4 year old and cases.When I eventually got it back they had damaged it. Not happy at all with this.

On 8th of September 2018 the flight TK1082 IST-ABV came to Abuja without a single piece of baggage. On 9th September 2018 at 6pm I went to TK office on Abuja airport and they had no information on the baggage - would it come or not that day or no.
This is something that happens on a regular basis in TK, because I have traveled this year five times on relation Belgrade-Istanbul-Abuja, and every time my baggage came with delay. In January came two days after, in April came with three days delay, and so one.
I have traveled with many companies but Turkish is the worst regarding the way they treat their customers!

Missing Baggage Details LHRTK26523

Was traveling turkish airline on 1st September from lagos to heathrow, London for 6 dsys.The luggage is not delivered and it Is 8 days now. Came for my daughter's admissions and had to buy all uniform and toiletries. Want to know procedure for claiming. Attaching few receipts for the same. It has been very tough without any basic attire and ended up spending almost 1000 pounds for the family of 4. Now my 16 year old has to collect the luggage who is at boarding in school. Been very disappointed and dejected. Your earliest action will be a lot of help.

B.karthik, i have booked ticket for my brother Jeya surya balachandran. He about to board flight on 8.9.18, at 6.15 am at TK717 from New delhi to Istanbul ( where he also had connecting flight in Istanbul to Voronezh (Russia) TK481 with 1 day 13 hours layover time in istanbul)
when i booked my ticket there is no information regarding layover time exceeding and visa mandatory from your side.
He was restricted from flight for not having visa for 1 day layover time.. your ground crew behaviour is worst and annoying where my brother was insulted before everyone.
please note that i didnt get any information regarding layover time exceeding and visa information orelse i wouldhave get visa.
because of your airlines worst behaviour i lost my money, his education also affected and we lost peace of mind too. i have never expect this kind of worst customer service from your airlines. please do needful things where am requesting for my money or any other compensation.

I traveled on September 01 2018 me and my husband and my 3 kids, one a sick todler and 18 months twins.
First, in Algerian airport they were very road with me, they returned my luggage in Algerian airport they said the infant allowed for 10kg I had a very expensive stuff I couldn't bring them with me I was very upset because when I came from Boston everything was fine and my twins had 23kg each.
They didn't give me my strollers in Istanbul I was suffered with 3 kids and they were sick I was crying the all transit.
When I get to the plane I asked for a bassinet for my twins but they didn't give me anything also they give us different sit we had a very bad trip, that's going to be the last time taking Turkish airlines.

Dear Sir / Madam,

I, Sakina Alakbarova, together with my parents and my three year old daughter, bought Turkish Airlines tickets in Baku (Baku - Istanbul, Istanbul - Salzburg) for 17.08.2018.
The Baku - Istanbul flight was delayed. At first, they were waiting for a missing passenger, then one of the passengers wasn't feeling well and required medical attention. Due to these reasons, we arrived in Istanbul at 14.50 instead of 14.20. As soon as the airplane landed we were rushing to our next flight. We approached a few different airport staff asking to help us to get to the gate quickly as we were late for our connecting flight but they all seemed uninterested in providing us with any sort of help. Finally, we got to our gate number 220, the boarding officer was still there but he refused to let us through telling us that the boarding was closed. At that point there was still had 20 minutes left till the take-off. You, Turkish Airlines were happy to delay our first flight waiting for a passenger. But even though you were informed (I think you are supposed to be informed about arrival of connecting flights and passenger details) that we were running slightly late because of that, you for some reason failed to prolong the boarding time for our flight and wait for us. Next, we had to walk around the airport, looking for help, with the three-year-old exhausted child sleeping in my arms, because we left it with our luggage in Baku. Finally, people at the information desk changed our flights, but didn't offer us a hotel stay. And only when I demanded to know who will be paying for compensation, I was offered to go to the TK hotel desk. Then, again, whilst holding a sleeping three-year-old in my arms for the next hour, we stood in a long passport control queue, after which to my big surprise we finally came across a nice and accommodating an airport employee, who told us that we will be able to get our luggage and a buggy within the next 3-4 hours. Considering by that point we were all completely exhausted and stressed out, plus had a child in our arms, I refused to wait in the airport any longer for our luggage and we stayed in a hotel without any luggage, without clothes for us as well as for a child.
Please be informed that we paid for the hotel in Salzburg 3700 euro for two days, however stayed just one day due to such approach from TK side. (Receipts and invoice are available upon request)

It was a dreadful experience for myself and my family and I do hope you will take responsibility for what could have been easily avoided if your staff showed a little bit more understanding and professionalism.

Thank you
Sakina
+[protected] or +[protected]

On 29th aug at around 12:30 am to 1 am i visited turkish airlines Customer hotel desk at istanbul ataturk airport. As i had layover of 21 hours i wanted to know the facilities like any hotel's (asked for free or paid rooms) availablity. The girls there as a representative of turkish airlines was so rude as she couldnt able to understand english nd couldnt able to convey the solutions of my query. Also the girl had no manners to talk with no curtacy. She was talking as if doing a big fever on me. She also had fight so many other flyers. I really want you to take this complain on serious note. Also kindly check the camera and take a strict action against such representatives as it downs the quality of turkish airlines. Being a regular flyer of turkish airlines i relly dont want to take any bad impression because of one person.

In anticipation of your reply

Hi there! My name is Nedzad Hajdarevic and I am complaining and e - mailing in order to get a refund for all our expenses caused by flight delay from Istanbul to Chicago on August 18th, 2018. The flight number is TK 5, (SQ 6205).
These are the names and the ticket numbers of my family:
Nedzad Hajdarevic #[protected]
Nermina Hajdarevic #[protected]
Anesa Imann Hajdarevic #[protected]
The flight was delayed for more than four hours and because of that delay we lost our connection flight that night from Chicago to Des Moines (Iowa). That night, Turkish Airline agent at the Chicago's desk put us in a hotel to spend the night and they gave us a piece of paper with some kind of reservation for the next morning flight with American Airlines at 7:20 AM. Flight number was AA2975, however American Airlines couldn't get a confirmation from Turkish Airlines about the tickets so unfortunately we missed that flight. I have contacted Turkish Airlines about three times that morning (August 19th) but each time they would hang up on me. Turkish Airlines ticketing at Chicago Airport reopens at 2:00 PM every day and we just didn't have the time to wait since we had been there since 5 AM. We eventually decided to continue our journey home with a rent a car service. We spent 6 hours traveling from Chicago Airport to Des Moines Airport, the cost for the Enterprise rental, gas and food came around to $400. I can provide all the receipts if needed down below. We hope that Turkish Airline will refund all our expenses and trouble we went through and prove to us that we should continue doing business with a great company like Turkish Airlines.
These are our contact information so you can either contact me or my wife If needed,
Nezdad Hajdarevic: Cell #[protected], e-mail: [protected]@gmail.com
Nermina Hajdarevic: Cell #[protected], e-mail: [protected]@gmail.com

Thank you,
Nedzad

Very bad experience with Turkish Airlines. After reading various posts related to lost luggage in Turkish airlines it is confirmed that I would never get my luggage back which we lost while coming from Delhi to Prague with Transfer flight at Istanbul flights being TK 1771 and TK 717 on 30th August 2018. We had filed complaint sent them emails but all in vain as why would these people bother.

I booked a flight from larnaca to malaga to end our holiday in Cyprus. The flight had a transfer via Athens where we had 1 hour 50 minutes wait to board. Unfortunately for some reason the plane landed in Athens 2 minutes before the next flight and they didn't wait for us. We were offered a new flight the next morning via Istanbul which we took no problems and we were put up in a 5 star hotel as we had a small child and a 7 month old baby. We then got on a flight and packed our very expensive baby buggy and car seat into a plastic bag where the Turkish airline assist and assured us we would have it at the airplane door on landing. This didn't happen nor was it even on the plane. We were told to go to baggage belt where we waited a long time and still no buggy. We were then told to go to Iberia desk where the lady scanned the sticker and told us the buggy was in Istanbul. She told us we would get it back the following day and I still have not got it or had a call about. I had to drive illegally holding my baby in the car as I have no seat and still don't know where my buggy is. I would really appreciate someone sorting this out for me.

I flew to San Francisco on August 9th from Mumbai International airport with a stopover in Istanbul. When i picked up my luggage on August 9 in San Francisco, I noticed that three of the wheels of my 28" bag got damaged and could not support themselves to stand on their own, it had been ripped. It alleviate the nuisance of having to pick the bag up off the floor and carry. Bags itself contains the luggage around 22kg and have another 8 bags to carry along with my 10 year old son. I have purchased the bag for this trip 2 months before i flew. The flight got delayed by almost an hour and it's more than 24 hours of journey. So, I got so tired with Jet lags, layover and after looking back the bag condition I didn't have enough strength to carryover to the airport and report the baggage irregularity same day prior to leaving the airport. For your reference, see the attached picture of bag damages as well as tags attached to the bag and the baggage irregularity evaluation report received from Turkish Airlines.

So on 10th August, i went onto the Turkish Airlines website to file a damaged baggage claim on very next day of my arrival. I have provided all the details along with picture of damaged bag and tags.Surprise to me, the claim didn't gone through. The evaluation report says "Unfortunately, it is not possible to assess any compensation for you. Visible damages should be reported on same day by staff or passenger prior to leaving the airport". I was well within the 7 days required by the airlines to file a claim. Well... I had tried over and over to explain the situation by replying to their evaluation report but in vain.

Here are Connecting Flight Details:-
Turkish Airlines TK 721
Departure 09 August 06:25 AM Mumbai, (Chhatrapati Shivaji) (+)
Arrival 09 August 10:40 AM Istanbul, (Ataturk) (+)
Duration 06:45 (Non stop)

Turkish Airlines TK 079
Departure 09 August 01:05 PM Istanbul, (Ataturk) (+)
Arrival 09 August 04:35 PM San Francisco, (San Francisco Intl) (+)
Duration 13:30 (Non stop)

I checked Turkish Airelines website as DOT travel guideline on Baggage- related claims:

If your complaint is about damage or delay of baggage, you must notify the airline about your claim immediately, and at the latest, for internation travel, within:

7 days from receipt of your damaged bag
and 21 days from delivery of delayed baggage

There is no context written over for visible vs non-visible damages. I totally got frustrated with the services got from airlines on this issue.

Please look into this matter at earliest to request for refund of compensation against my personal damages.

Hi!
I was informed when I booked my ticket 2 months ago that as long as I put that I will have a baby with me, I will have a bassinet for him without having to reserve it.
I called today just to reserve a seat for me, they said they have to request a bassinet, and my request was not approved. My flight will be 12 hours, my baby can't sleep on my lap for 12 hours he's gonna be crying all night. I asked to talk to a manager or someone I can complain for, they told me they can't transfer me and I have to make a complain online. I would like someone to call me.

On my flight me and my son Istanbul to Houston USA your menu offers great choices but unfortunately we didn't get any since you run out of meals chef offered instead eggplant choices of Prawn lamp chops Turkish desert all not available on our Business flight. I find that isn't acceptable by any means when we purchased 2 tickets for over 5300€ !
Flight number TK 33
My TK member [protected]

I flew from Istanbul to Johannesburg on Friday 17 August 2018. I had a miserable flight as the entertainment set on my seat (31E) was not working properly. It kept freezing and l could not watch anything or listen to music. It was really terrible. Please ask your technical people to sit on E31 of that flight and see if they will enjoy the entertainment without it freezing.

Really disappointing and hated my trip.

Dear Turkish Airlines,

My name is Alaaeldin Elraggal. I live in Manchester UK. I am writing to you today to complain of delayed flight i had with you on 20th September 2016 (TK0697) from Borg Al Arab airport to Istanbul Reservation code (RGTI7K). Because of the delay, i was unable to catch my connecting flight from Istanbul to Manchester on 20th September 2016 (7:25 am TK 1993). I had to stay at the airport to take the next flight to Manchester at 1:30 pm. It was so hard and frustrating to stuck in the airport for more than 6 hours without proper previous sleep.

Reservation code: T5VMNZ
Another two flights that were totally cancelled on 10th January 2017 TK1996 from Manchester to Istanbul and on 11th January 2017 TK 0696 from Istanbul to Borg Al Arab airport. When i arrived to the airport, they informed me that the flughts were cancelled and i would have to wait to reschedule my flight with another airline. Apart from staying more than 10 hours to reschedule in the airport, i was given a flight on 11th January 10:00 am in morning in Saudi Airlines from Manchester to Jeddah and i had to wait in the airport again to the next day to finally arrive to my final station on 12th January 2017. The total time i had wasted was more than 24 hours!

Reservation code TMAG4B:
I arrived to Manchester yesterday coming from Borg Al Arab through Istanbul to Manchester(TK697 and TK 1993) . However, i never found my baggage. They advised in the airport that my baggage would arrive with the next plane coming to Manchester at 3:30 pm same day. I had to come back again to collect it although i had lots of engagements that i needed to cancel to come back for my baggage.

Finally, i still believe that you are exceptional airline company in dealing with your loyal customers when they face problems. I was hoping that you compensate my journeys with you.

Kind regards,
Alaa

I had bad experience during my flight from Hamburg to Istanbul on August 4th. 2018 flight 1662 seat 26 k.
I asked about complaint form they gave me feedback form, I filled it. Then I received SMS and emails telling me that my feedback had been received and later had been resolved.
So what doesn't mean and what the feedback about my complaint.
My reference is: TK-1351388 #S1-1305016#
Would you please feed me back.
Email: [protected]@hotmail.com
Regards
Reem