TurboTax

My refund is over $100.00 short. I went on the website, and it is completely useless. When and how am I supposed to get the rest of MY money? They suggest I make this longer but there is no need to. I didn't get all my money. I checked the IRS website and it stated that I should have received more money.

At the beginning of filing, you are given 3 payment options and it only shows improvement in customer service type of situations, not different tax documents that it can or cannot submit. When you select the free version, throughout the filing process they try to get you to upgrade. I got all the way to the point I was ready to file and they said I needed to pay $119 for the premium package so that I could file a 1098-T and that unless I paid that amount I couldn't file, so I reluctantly agreed. As I was helping my brother file I noticed that if you select the premium upgrade before you start filing you only pay $29 instead of $119! I want the difference of $90 back because I don't believe what they are doing is fair.

For many years I use TurboTax for tax return preparation as it was recommended by Vanguard. Every year I have problems to import forms from Vanguard to TurboTax. This year after all forms imported from Vanguard I see all amounts in the list of accounts. Then I get to ‘Wages and Income’ and it shows the the line ‘Dividends on 1099-DIV’ with ‘Needs review’ for the year 2021 again. So I’m in the loop.

The case #[protected] about import of forms from Vanguard has been registered on 2/22/22. The problem is still there. When to expect the procedure fixed?

Both of my state and federal returns were accepted. My federal return was supposed to be $3,038. I was charged $217.00 to file the amount after that taken out totals up to be $2,821.00. TPG Products SBTPG LLC only received $1,638.00 they took an additional $39.00 to process and deposit my return. The total charges for both Turbo Tax and TPG was $256.00 out of the $3,038 I should have received $2,782.00. I want to know why TPG only got $1,638.00 and where is the rest of my return? I only received $1,382.00. Where is my money?

March 2nd 2022. I am working on W4 and the information generated did not look right. I went back to look at some of the details that were entered and noticed that on my Dividends I entered $17,178 but the information under the dividends, in blue, is shown as $20,878 When I click on the blue number the pop up shows that I entered $17,178. So, why show $20,878? To get assistance, I tried several ways but none of the information dealt with this problem. Trying to connect to a human being appears to be impossible. Past years, I would call the 800 number and very efficiently receive an answer. That is no longer the case. I am concerned about the accuracy of my filing and may have to look for different options to do future tax work.

I tried to complete my tax return last night. Initially, I got a message that were two errors on my return. I had scanned my W2 into my computer to hopefully make the process easier. The software copied the information from the form wrong! It shifted the information for box 14 up one line which caused an error in box d (it was now blank). I fixed the problem manually and it cleared the error. The second error was with regards to line 7 of form 5329. Apparently, you are required to file form 5329 if you receive a distribution from an IRA or HSA. I did receive an HSA distribution from a flex spending account I had with a previous employer. I tried entering both "0" (I had originally thought this should be 0 since I did not receive an IRA distribution) and $649 which is the amount I received from the HSA distribution and it did not clear the error. I tried to contact customer support and was told she was going to connect me to a tax expert. A robot came on the line and said she has information which may help, do I want her to text it or email it to me? I said "text" and the voice activation system failed to respond. I'm assuming I need the "pro" or "deluxe" or whatever the next tier is before I can speak to a tax expert? The person who originally took the call should have told me this instead of trying to rope me in to paying more money. I don't mind paying extra just be honest about it or is that too much to ask?

Have been using TT for more than 15 years with out any issue. For 2021 year can not import tax info from Chase bank to TT.

Was told by TT this this will be resolved by Feb 19 but so far no resolution. Is TT is really working on this and if yes why even after two weeks they can nor resolve it.

Did you take our money twice? After my daughter thought she resolved the "Unwanted Schedule 8812 glitch" she used her credit card to pay for the state e-filing along with the free Fed e-file. After giving the card info, THEN the glitch error came back so she actually couldn't e-file. She re-did her whole tax return, used the crowd-sourcing self help website, solved the "Unwanted Schedule 8812 glitch" and paid again. We actually don't have any more time to help you fix your software but if you interested in knowing more on your own, my product license code is RBKJ-G4AC-NSFR-FGLQ. See for yourself if you got paid twice on this license code for filing a Georgia state return beyond the included state e-file.

No matter what I do I cannot sign to turbo tax! Send me a code... does not work

TT computer says:

Wrong email,... [protected]@comcast.net, current and never changed

The wrong residence... see below, current address

Does not recognize my 1st name... it is Mack!

No matter what I cannot sign on!

Previous address - 980 Stowe Dr. Ogden Ut 84408. moved from there 3 years ago. TT is showing that as my address! Why?

Current address, 6626 Chapel Hill Blvd F-302 Pasco Wa 99301... address I filed 2021 taxes.

Last years taxes...6019 Wasatch Dr G-153 South Ogden, Utah 84403

Mack Foss

[protected]@comcast.net

[protected]

WA Drivers license WDL 5S944623B... Since June 29 2021

Ut DL. [protected] cnld when I got my WA license, June 30.

My city taxes weren’t done yet so I was unable to file my state taxes at the same time that my federal taxes were done. I went ahead and pushed my federal taxes to e-file them and TurboTax charged me for my state taxes . Now I’m having a hard time getting my money back. TurboTax has called me but no one wants to help me get my money back. I don’t know what TurboTax tax did but this year was very confusing doing my taxes. I probably won’t use TurboTax anymore.

We have used Turbo Tax for years. This year we were unable to input our income. The section said it was completed and we couldn't update it leaving us with a $0 income. We called and were on the phone for over an hour, uninstalling, reinstalling...Finally she suggested we go through the internet. I did the following day and had the same issue. After 23 minutes on the line I politely asked the rep to turn down her TV because I had a hard time hearing her over all of the [censored] words. She hung up on me! I have a $50 software I can't use and you've lost a long time customer

I received some of my refund, There is 310.00 missing, I went back and looked at what I agreed to and saw my receipt. I agreed to 39.00 but not twice for one thing and minus that and still 310.00 short with no explanation . I would really like some answers. Your phone numbers are bogus and can't get hold of a live person. I tried Canada and got through hoping I could get transferred. I need a total receipt explained and a copy for my records please so I can find out where my money is, My phone number is [protected] and my email is [protected]@aol.com

Thank you,

Gail Cratty

I have used Turbo Tax several years, I wanted to use the ez form, but they would not let me, I ended up paying for the 39.00 + 39.00 processing fee because I had it taken out of my taxes. Received a refund $81.80 sents less what the IRS had on my where is my refund site. I want my $81.80 back, I did not authorize anymore money being taken out. I will not use Turbo tax again, and will be sure to let others know, I am a single retired woman, and need every dime I earn.

My total federal refund is $2,398 and today $969.00 was deposited into my checking account... Depositor is tpg products sbtpg llc ach processing. Who is this and where is the rest of my refund. I have used turbo tax for 3 years now, never had a problem. The fee from turbo tax was $28.00. I would greatly appreciate a explanation for this.

I've used TurboTax online for several years. The online software this year forced me to use the Live version which added an additional $95 to the cost. I deleted the return once and tried to select a different product but was never given the opportunity to select a product without the "Live" feature after logging into my account. I decided to eat the cost after spending more time to enter my information. Additionally, I noticed the software had erroneously merged information for my 22 year old son who is no longer a dependent with another dependents information. Double/triple check everything and don't depend on this software to be error free.

I have been using Turbotax as a military member for 8 years — this is the first year I had a problem. 1) Military receive separate W-2s to indicate payments for a PCS (and associated taxes taken out of those payments). Turbotax could not process my W-2 as written — it's software kept forcing me to create a 3903, which erroneously claimed additional income that it tried to tax me on. I ended up having to delete Block 12 information out of my PCS W-2 to keep this from happening — a first. 2) If I work outside of the state of PA as a military member, I do not have to pay PA state taxes — any state taxes I paid during the period I worked outside of PA for the military are reimbursed. For the first time, Turbotax would not let me submit a W-2 as non-taxable to PA; I ended up having to file by mail since it would not let me efile. I paid $100 additional to have the live support to fix the above issues, one of which could not be fixed. The customer representatives were extremely competent — it was not their fault that something changed in the Turbotax software that would not allow me to file my taxes as a military member. I paid $100 extra, spent 4 extra hours on my taxes, only to have to file my state taxes by mail in the end. Please fix the issues with PCS W-2s and non-taxable state income for military members!

2021 Tax period. I have been using Turbo tax for years. This is the first time I have had a problem.

I am unable to enter a land sale I had. In that correct area at first it was just looping the same 4 or 5 questions. Never "Continuing" Or asking me any questions about my land sale.

All the "helps" online did not work because my software does not show me the options they talk about.

I tried to return software before my time runs out, but there has been no approval back from them. They said not all requests will be approved.

Just updated my software again. (It's been a couple of weeks.) Now I can "Go Directly To 1099S question, but as soon as I hit "Continue" it asks me a question about Economic Impact Payment. It should be asking me about details of my land sale.

Once it goes to the Economic Impact question it asks a couple more questions and then loops back to the first Economic Impact Question. It is a never ending loop that doesn't get me where I need to go.

My Experience with TurboTax phone and reps

1. The automated system can NOT understand what you are saying, it ONLY understands what sections it gives you. Other than that you will be in an infinite loop (this is why automate systems are horrible and need to be removed permanently).

2. You can't even ask a generalized question to make sure you are going in the right direction or which offer to pick.

3. The cx-rep asks for your name and email address then just hangs up on you. No call back, didn't ask me for a call back number incase of drops, nothing... (I would Never, let my reps ask for the info without a call back number)

4. They don't have more information on how to handle situations or if we have such questions online to help so I wont have to call in.

5. Also I thought I signed up for 3 years to be able to speak with someone wanted to ask that question, but got no-where because, I got hung-up on.

I've been using this program for 8 years with no issues until this year. Did everything as usual, proceeded to file the taxes. I paid TurboTax and proceeded to enter my refund information only to be looped back to my payment info each time. Unless I want to open a checking account with Credit Karma, I cannot enter my refund info or file my taxes. I spent an hour mostly on hold with a specialist only to finally be told they have a technical issue they are working on and I'd receive an email when it was fixed. No time frame was given, and it's now been a week.

This is the first year I had to buy the Deluxe Package to file my taxes. It was very clear on charging me $39 for the package, however it was not clear on charging a $39 processing fee. I helped a friend file using TurboTax and we were both confused on why the total was $78 when it was supposed to be $39. When I filed, I just thought it was showing the price of the Deluxe Package twice when really it was Two Separate Charges. I genuinely thought the total was only $39 until they sent me a receipt for $78. I would have used a card to pay if I had known there was a processing fee. I don't understand why they would make two separate charges the same number. It's incredibly confusing, to phrase it nicely. Then, when I tried to find a way to file a complaint or leave a review, I could not find a straight answer on how to do so. I feel deceived and I do not plan on using this service next year if this can't be resolved.