The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Tuff Shed & Home Depotbuyer beware

J Review updated:

Buyer beware!!! If you're planning on having any work done by a company called tuff shed through your local home depot, or even tuff shed directly, do your homework and make sure you're not getting a substandard subcontractor and their unqualified help (Which by the way their website say's they don't use those but oh yes they do!) you'll be left with a custom cabin that is nothing short of a custom nightmare with it's crooked walls, crooked foundation, broken truss, leaky roof that creates a huge mold issue, shingles falling off, bucked roof, wavy hardie plank siding, crooked floors, rickety staircase, and oh my the list does go on. They started work on our cabin 11-26-07 and said it would take about 3-5 days initially.. Yes that left us scratching our heads.. But then were told it'd take about 2 weeks because afterall it was a shell.. It's now june 2, 2008 and our cabin still isn't fixed correctly and we are left unable to completely finish out the inside of our cabin. After the first subcontractor did such a horrible job, and 3 attempted "repair" jobs which just made the problems worse, tuff shed finally sent a second crew of capable contractors out here to repair the problems and what was supposed to be a 4 day job turned into 8 long weeks and there are still problems that can't be fixed because it was done so bad in the first place. We've still got wavy siding and bows in the outer walls (Exterior framed walls crooked) still have an unlevel upstairs floor, have a post that sits off the front of the porch by a good 2"because the contractor that had to come fix the shoddy work of the first subcontractor they sent out here said the only way to fix it was to rip the whole porch off and start from scratch. Our foundation, we've got several piers that are leaning and crooked on a load bearing wall.. They had an"engineer"come out to render his thoughts on the situation and he gave them a report on it, which I was told on 4 separate occasions they were going to get that report to me but surprise they never did and when I put them on the spot for it, they conveniently didn't have it with them. Guess what else we've still got a problem with.. Mold.. Yes, mold. We had the state health agency out here to look at the problem initially and do air sample tests which came back moderately eleveated, but the tuff shed person in the longview office lied and said it was less than a 2% contamination.. When I talked to the state agency they said the ts guy wasn't given any percentages and that it didn't go by percentages.. The agency told them the entire roof decking and all had to go, trusses were to be scrubbed down to clean good wood, cellulose insulation had to be reblown on entire tainted area, etc. They were given a protocol to follow by the state health agency and did they follow it? Of course not! We still have a mold issue, tuff shed has had their reps out here off and on and know there was a problem but they didn't seem concerned and still don't. They have done nothing but lie to us, deceive us, and take every cheap alternate route they could find to get out of doing something right and saving a few bucks here and there. I even had a higher up in the tuff shed chain come to our property to assess the cabin and he wanted to know why didn't we call someone before things got any worse than they were and I looked at him and said I did call someone, I called you and you told me you were going to be out within 2 weeks and here it is over 2 months later you finally decide to show up. Yes they did replace our carpet, and furniture, but not without a knock down drag out having to take place to make it happen. They were trying to get"the best price possible"for what they were having to replace and were delaying it as much as they could. Home depot has had one of their reps out here, nice man but haven't really had much success with that either. When these tuff shed people were told what had to be done with the mold removal, they had direct instructions on what to do, afterall they said they were able to do it, rather than send a remediation specialist in to do the job right. They had full instructions and still didn't do it the way it was told to be done and in the process they ruined our brand new carpet, our furniture and several of our other personal belongings. We're still in the process of duking it out with these people because rather than fix the entire mold problem, they're still looking at the cost and they just want to fix a few of the molded trusses.. We were also told that with that happening, the remediation specialist can't sign off on our cabin, we can't get a 100% mold remediation certificate to verify that our cabin is free and clear of any and all mold that was here, which means our insurance won't cover any future problems that could arise, and if we ever decided to sell, it would be near impossible. We've been more than patient and worked with these people to allow them time to fix the problems and they have failed in every way humanly possible. If you are considering doing business with these people, please make your choice wisely.. If you want a cabin, take your idea to a reputable contractor and tell them what you're looking for and let someone who has the credentials to back up their work do the job. I'm sorry I know there's some rambling but just trying to cover all bases and make all aware. After all has been said and done, we're still having to fight with them and they are still trying to squirm out of doing the right thing and are being jerks about the whole issue just because they're ready to"put it to bed". These people have made our lives a living hell on earth and it hasn't ended yet. They have turned our lives upside down and we are not willing nor for one second are we going to be swept under the rug. Make certain you do your homework on whoever is doing your work, make a daily account of the goings on no matter what they are and take pictures of everything!! That's one thing that is going to help us, we've got over 521 pictures documented, 2 notebooks full of documentation of daily accounts, eye witnesses to the shoddy work that has been done, and the living conditions we were being subjected to because of these people and their severely gross negligence. We won't even do business at hd anymore because they represent these people.. Consider yourself forewarned.

Responses

  • Th
    Thomas Nguyen ky Mar 04, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Bad Customerservice. Bad installation. Never finish installation. Didn’t show up for appointment to finish up. No paint. No anchor. Not finish trim. Start installation on 12/8/20 and now 3/4/21. Still hanging!!!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.