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Truworthswanted to exchange brand new items with tags that I received as gifts but was refused

1

I went to the Vaal Mall Truworths on 24/10/2017 to exchange baby clothing bought from Eartchild and Naartjie that I received as gifts. Everything is brand new with tags and I was refused as they do not know whether it was cash or account. This is unacceptable as I now sit with expensive baby clothing that I can't change. When I asked to speak to a manager so that they could advice me on which steps to follow to get the goods exchanged I was told "The manager will not come and see you, she is too busy and this is our policy"

I find this unacceptable as all your biggest competition retail stores allows you to exchange with tags but without a slip. I did not want a cash refund or anything else, I just wanted to EXCHANGE for something else.

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