Truworths And Identity — accounts opened fraudulently
I received a call from identity store on the 26the january 2012 at 10:30am from their collections department that I lindiwe have outstanding payment on the account.
I asked the agent to confirm the id number that she has on record as I do not have an account with them and secondly none of their clothes can’t fit and why would I open an account with them.
The id number I was given to me telephonically was mine and wanted to know how was this opened with my id number. I requested that the email me the contract, id copy, proof of resident and payslip.
I waited for 3 hours and no email was sent to my work mail. I called the agencies several times no one could help as I had no reference number.
I went to clearwater mall at one of their stores to find out where, how and when was theis account opened.
Gugu the store manager from clearwater mall branch informed that the account was opened on the 4the december 2012 at id golden walk in germiston.
She contacted the germiston branch and requested the store to fax through the copy of the contract.
They only faxed the attached contract and when I asked her that the information on hand is incomplete. I need the proof of resident or postal address, payslip and copy id document used for opening this account.
She then informed me that the above information i’m looking for is not kept on record.
When I asked them what is their process of opening an account. I was told that there are 3 ways of opening an account:
1. Sms & ndash; all you need to do is send your initials and id number and they will process your application and send you a notification that the account has been approved.
2. Online & ndash; no information was provided on theis process
3. At the shop/branch
Once the account is approved the consumer will have to come to the shop with their id to activate the account.
How can identity provide people credit without verifying their information and keeping record of their fica documents, id and proof of income.
The postal address on the contract is wrong.
The work and cellphone number are wrong and how was employment verified. How do they assess if a consumer can afford to pay that account or not.
I feel that edentity is promoting fraud as they don’t comply with cpa, fais and ncr etc.
Their accounts department, if they have one is not credible as they are part of the fraud syndicate.
I want a case of fraud open against the person who activated this account as someone must be held accountable for using my personal information for their own selfish need.
I went to the fairland’s police station to make an affidavit and open a fraud case against identity, I was told to go to honeydew police station.
When got there I was told that I can’t open a fraud case because I don’t have the id document that was used to open this account or details of the employee who processed this application.
I have never lost my identity document nor I have I ever reported it lost or stolen.
I want any reference check done on my profile removed as I did not any give any form of consent that my profile can be accessed.
That account must be closed and any record of information relating to that account removed from my credit profile on all the credit bureau database.
This whole ordeal has created a lot of stress for me that I could not even work yesterday.
I am working as an it consultant at a client at & ldquo; nedbank capital” I could not perform my duties as this whole incident or episode consumed my mind.
Therefore I could not bill the client for a day’s job as my entire day was ruined.
I had to drive around and make follow ups withe their collections department in cape town using my cellphone.
This is an inconvenience and negligence from identity for not having proper compliance process in place to protect client information from fraud.
On the 4the february I receive a statement from truworths with a different account from the contract and invoice I got from clearwater mall identity shop. How can two clothing accounts be opened from one company. Truworths now account number [protected] and identity [protected]. I spoke to one of these fraud consultant at 16:00 and told I quote "we dont keep records of id documents, we are not a bank" so my question still remains unanswered what type of verification were done on these accounts. I provided the collections agent consultant my correct physical address but the contract is displaying wrong information. I have been receive mail from truworths withe voucher and I always destroy them as I don’t have any interest in having an account with the retail company. I have attached a copy of an affidavit I made on the 26rd january, along with my certified id, which I certified at the livonia police station next to my workplace on november 2011 and i’ve attached proof of residence and postal which i'm using as I live in a sectional title estate and we dont have post boxes. I also attached the contract that was faxed to gugu the store manager from identity clearwater mall. I would appreciate it if someone can assist me with this, as it's clear that your employees are the ones processing these application fraudulently. I want a fraud case open and would like to view your cctv video to submit to the police station. This whole ordeal is costing me money and time because truworths ltd does not have governance and compliance process in place to prevent such incidence. If this matter is not resolved, I will be sending an email to carte blance and the newspapers
More Truworths And Identity Complaints & Reviews
- Truworths Head Office - payment arrangements
- Truworths - listing on itc
- Truworths - exchange policy
- Truworths Mac Store Sign Gateway Durban - bad service
- Truworths - truworths is selling us poor quality clothes at expensive prices
- Truworths - service
- Truworths - shoes
- Truworths - michael kors perfume
- Truworths - customer service and relations
- Truworths - account arrangements