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CB Banks Truist Bank (formerly BB&T Bank) Complaints #682-701
Truist Bank (formerly BB&T Bank)

Truist Bank (formerly BB&T Bank) review: Customer support at local branch

B
Author of the review
9:47 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Malory at the branch located at:
2510 Santa Barbara Blvd
Cape Coral, FL 33914
United States

Malory was extremely rude and interrupted my conversation with the operations manager today while inside the branch. Malory had no business to join in on the conversation and was lying to the operations manager about the previous day's business activities. Her attitude and tone was nothing but disrespectful and rude. I can't imagine this is the kind of person you want representing your brand.

Desired outcome: Employee Write-up or Fired if not first offense

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  1. Truist Bank (formerly BB&T Bank) Contacts

  2. Truist Bank (formerly BB&T Bank) phone numbers
    +1 (800) 226-5228
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number 4 4 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number
    Domestic
    +1 (910) 914-8250
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number
    International
    +1 (888) 833-4228
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number
    Hearing Impaired Clients
    More phone numbers
  3. Truist Bank (formerly BB&T Bank) emails
  4. Truist Bank (formerly BB&T Bank) address
    214 N Tryon St., Charlotte, North Carolina, 28202, United States
  5. Truist Bank (formerly BB&T Bank) social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 28, 2026
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Truist Bank (formerly BB&T Bank) Category
Truist Bank (formerly BB&T Bank) is ranked 37 among 353 companies in the Banks category
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They will flat ruin you!
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