Truist Bank (formerly BB&T Bank) review: Customer service

Greetings,

My name is Princess Monroe. My father and I have an account with Truist. We have had an account with Truist (formerly BB&T) for over 15 years.

On Monday, March 8, 2021, my father went into a branch location (Rustburg, Virginia) to have a conversations about fraud on his account.

He had an extremely unpleasant, unacceptable, and unreasonable interaction with an employee. Her name DANA. My father is an elderly 74 year old man with many health conditions.

She loud talked my father and asked him to leave the bank, because she did not want to take the time to listen to him. She was very impolite to him and again, asked him to leave the branch and his issue never was resolved and no one called to follow up. This is 100% awful, really bad customer service. This is not the way anyone should be treated by an employee of a banking institution. The times we are living in now (covid-19) compassion, empathy, and understanding will go along ways and dana did none of this, in fact she was the total opposite.

I would like to speak with someone about this. Thank you for your time.

Princess Monroe