Truist Bank (formerly BB&T Bank) – Page 35

I was trying to get rid of an "requires immediate attention" item involving a payee. I couldn't eliminate the message, so I tried an online "chat." After waiting a considerable amount of time, I got connected to someone. After another half hour of discussion, the "helper" couldn't help. I called the help line, waited for another half hour, and that person referred me to a different number. Another half hour and no-one answered. This morning I tried again, and requested the person call me, since the wait time was 25 minutes. The person did call, but said he'd get me over to someone who could help. I said, "Now don't you lose me." After a few minutes of silence, I got a fast busy signal. That's absolutely rotten. Eventually, with my extreme frustration at your help systems, I eliminated the payee altogether.

FIX YOUR SO-CALLED HELP SYSTEM. And don't bother apologizing, saying we're experiencing an extra heavy load, etc.

You can tell me what you are doing to correct this horrible service.

First of all, they are NOT available on Sundays... a new development since Truist took over BB&T, so your information needs to be changed on this site. Second, I have no access to my funds through my debit card. My original card was stolen two weeks ago. I cancelled the card, and got a temporary from my branch but that card did not work, anywhere. I just sucked it up and stretched my cash until my permanent card came in the mail. Activated it successfully and I thought everything was good. Didn't realize it wasn't until I filled a grocery cart full of groceries to feed my family, got to check out and my card isn't working... usually not a problem. In the past I've been able to call BB&T and their amazing customer service always figured it out. Imagine my disgust when TRUIST is NOT available on Sundays. I understand my local branch (which is amazing) not being open on Sundays... but to not have anyone available to its members on Sundays... thats ridiculous. I do not understand. I have had nothing but issues with Truist since they took over. BB&T had fantastic, over the top customer service for the last 8 years we have been banking with them, but now... it's been garbage. My card randomly locks up, sometimes when I am only a county away trying to get gas but works just fine when I am 3 states away swiping it in a shady gas station filling my tank.
I have no groceries, because I have NO money until I can sit on hold for 45 minutes or I can get into my local branch, if I can make it there because my van is running on fumes. I am embarrassed, I am mad, and I am broke. I am seriously considering finding another bank, because its rather obvious that Truist does not care about the people behind the money in their establishments.

The dark purple is absolutely awful to look at. It's eye straining. It needs to be a lighter interface! Absolutely terrible coloring . I'm 29 and it strains my eyes. I have no idea how elderly can see this clearly . I've included a screen shot of the app, as well as my excel file i use daily in "light" and "dark" theme to show the difference

I over paid $83.63 to my own Visa credit card and had a negative balance -83.63, when I transferred the money back to my checking, they charged me $10 "Cash Advance" fee! when I called them they said that is cash advance fee, when I explained it is my own money, they said: "you should have called us" This is the way they treat a customer of 15 years. Your system should bounce back negative balance automatically, but you want to steal money so you do not have this function

I paid my usual bills on 9/9 - they are not showing at all! The new layout is terrible, a lot more work and not intuitive at all. I left my number on the automated system for a call back (supposed to be estimated at 17 mins. - it's been nearly an hour now) and I still haven't heard from anyone. I have no idea why "they" decided to make it more difficult to do anything with the bank (and the new name is stupid!)

My name is gordon criswell i was in the trinity bank on 09/11/2021 to stop fraudulent withdraws from my account i got it down to $610.09 now it's $1083.09 i'm going to change all of my bank information on the first of october 2021 my address is 4816 grist mill circle new port richey, fla.34655 phone#[protected] account#[protected] right now i don't have any funds if i can get this fixed i can pay off the credit card they are scammers

As the Truist online banking app is completely user-unfriendly and not satisfactory to check your transactions (some transactions are not showing up and are out of order), I have been using the Intuit Mint app previously with SunTrust to track my budget. However, Truist does not support this app, when is this issue getting fixed? Either make your online banking app up to standards or please allow third party apps to use my transaction information!

I visited a truest bank located at 2600 West Main St. in Conway. I waited in line inside the bank for at least 20 minutes so I decided to go outside to the bank in and do my deposit which is all I needed was a deposit at the ATM. The ATM was not working. I went back into the bank and waited in line again and a person said they're doing the best they can. I noticed that none of the regular tellers that I was used to from BB&T were there. I then tried to call Son Truett which there is no number for Truett so I called BB&T number the 800 number I could not speak with a human. I called SunTrust since they had merged With BB and T. They could not access my account. They referred me back to the 800 number that I had already called and could not get a human. I have been on the phone for well over 45 minutes just to be told that they can't help me. I am very very very disappointed in the customer service that I received today I would like a phone call to apologize and figure out a way that this doesn't happen some poor other soul my number is [protected] my name is Beth BTH. I have been a customer of yours for well over 20 years and I am going to immediately remove all of my accounts as I am no longer comfortable with substandard customer service. It is September 7 at 12:54 PM I would appreciate a phone call back today

Your recent online interface changeover have taken online users a big step back in automation. I am online banking and system savvy. Both of these experiences were using a desktop. To pay 15 bills, as an example, it takes 48 additional key strokes than accomplishing the same with the former BB&T site. I've constructed a quick punch list of errors/issues I've encountered so far, feel free to contact me for that data. Note this is the analysis your IT folks should have done prior to swapping out the interface. This is fundamental stuff. If you are no better than this in your business processes, attention to detail and quality control, it is a bad sign of things to come. I will be shopping for a new bank.

Relationship Banker, Elmer Santamaria... this guy ask me for my social security number for no reason... Notary's only want ID not social security numbers... that is a privacy violation, I will make a complaint with the SSA, following this complaint. This happened on the morning of 31 AUG 2021.
I ask to have a statement of fact notarized. He read it and said I needed space for a notary's seal and date. I left and found out it's a simple notary form, called Verification of Subscribing Witness. This Elmer guy could of looked it up printed it for me, he is not even a Notary, He would shielding the actual Notary... BB&T branch in Kernersville, 237 East Mountain Street.

Todd Bentley
tb. [protected]@protonmail.com
703.994.7108

Truist app set up comes up blank. I do not have a device that has 14.0 or higher. Now I cannot monitor my account balances. Truist worked originally but now comes up blank when I sign in. What a pain in the [censored]. If you would like to purchase me a a iPad or iPhone that supports IOS 14.0 or higher you have my name and address And you have my permission to send me a new iPad or iPhone at your expense. Your service SUCKS.

My current mortgage is with SunTrust (now, unfortunately Truist who has all but obliterated any semblance of SunTrust). First, the incapable person that was assigned my case, Ella Pass, tried to process this as a new mortgage. Then she used Zillow as a form of valuing my property... which showed that my property had dropped in value by 50K in the last 3 years. WTH? So she told me she could only provide a certain % of my mortgage balance. Again, WTH? This is a REFINANCE for a mortgage that is already with YOUR company. Then, she ran a hard check on my credit (which is perfect) and I was sent links to complete for the loan. Not once did she answer my questions, tell me what kind of rate that would be offered, what a new payment would be. I emailed her multiple times. The last one was, "I'll take a look at that in the morning." I waited a week, with no response. I emailed her back and she told me that the loan documents were closed because I never completed and signed them online. Again - WTH? So, now I have a hard check on my credit and no information from Truist (which the advertise as formerly BB&T bank) on refinancing rates. I left BB&T because of their horrible service and went to SunTrust. I'll be moving all of my investments, mortgage, checking and savings from Truist. Their slogan should be "Truisit... truly the worst bank since BB&T".

The app stopped using Face ID and then locked me out, I've been on the phone for hours and no one could unlock my account or reset my password, tomorrow me and my family and friends that use BB&T are all going to capital one bank, billions of dollars and you can't hire a person to build an app that works? We'll trust our money with someone else!

If indeed, Truist is dedicated to ending racism, it should neither support CRT views nor subject its customers, employees, and suppliers to critical race theory views that are racist.

My family has banked with Suntrust for 20 years and with Bank of America for 47 years. If BOA does not change their policies re CRT in the next three months we have informed BOA we are moving $150, 000 + of ours it currently holds. We will consider moving it to Truists. Unfortunately, Your "equity" and "supplier diversity" web pages seem to indicate that Truist may be just as racist. Before using Truist, I will attempt to determine whether Truist is truely non-racist and deserves our money. This will include further exploring the following items from your website (which sounds a lot like the CRT racism at BOA)and discussing with many Truist employees to determine whether this type of racist CRT training is being mandated:

"--Hundreds of Day of Understanding sessions throughout the year to encourage bold and courageous conversations on topics like race and social justice
--Bundled educational resources, including articles, podcasts, books, training, and videos, to create empathy and enhance understanding of racial equity and social justice topics
--Training leaders to recognize and change unconscious bias and provide inclusion and diversity learning opportunities for all"

The types of training cited above do nothing but promote discrimination. They intimidate employees rather than promote "bold and honest" discussion of racist ideas like what is called "equity" and "social justice" causing them to fear that honest communication will be punished. I have actively fought racism by word and deed for my entire adult life--I'm 76. What your website indicates you are doing is the opposite of fighting racism. If you are honest, you will be shocked that the Equal Protection Clause of the Fourteenth Amendment requested below is met with a response similar to that the phrase "all lives matter" has been met with. If so, this says all that needs to be said about whether your CRT efforts and "equity" page promote racism rather than support ending racism.

I had gotten on my online banking app this morning, it said I had a fraudulent activity on my debit card, and that it was blocked, I called the bank and was given a number to call. I called it and for one hour and twenty minutes, I went back online and got other numbers to call, I already had my home phone calling the original number I was given, so I was also using my cell phone now to call other numbers, I got no answer on any number I used, you can't contact the bank directly, so in fairness, you flat don't get any customer service help or support at all! I will be closing my account at Truist, sadly I've been with BBT for many, many years, but now I've got to go somewhere else where at least I'll have confidence in it.

Can not log on to online banking and there has been a suspicious charge on my account that resulted in an overdraft. Have not had any problems with Suntrust prior to the Truist merger. Apparently the brevity of my complaint immediately resulted in an auto response that alerted me to the unlikelihood of it being resolved, so in addition to my initial complaint, I am concerned that it will not be addressed because it was too succinct. Although, I noticed in the complaint directional, brevity was a recommendation.

Since I followed your directions to change over to the TRUIST online banking from the BBT online banking I can no longer find where my scheduled credit card payments are located, as I always schedule them in advance of the due date. I have gone through every link on your website and have found it virtually useless. I tried calling the BBT/Truist credit card 24/7 helpline and there was absolutely no choices that could assist me in finding the information I was looking for. The BBT online banking format was MUCH MORE USER FRIENDLY than yours now is.

The branch in Pigeon Forge has increased in horrible service. Over the past month, increase in wait times in a drive through . It's a mess. I have always wanted to transfer the business account. Now seems like a good time as any to do so. I do not know what is going on but they are letting customers walk up to the drive through. I'm done

Worst bank ever! Twice in a year I was unable to access my money due to BBT, now Truist, error. Second time I spent 20 minutes trying to log on, called for assistance and 20 minutes later just more frustrated, still could not access my money. Help ticket submitted by bank and I received no follow-up. Scheduled an appointment to have bank call me to resolve issue. I received an appointment confirmation, yet bank never called.

I purchased a car through Toyota Financial, but BB&T bought out the loans so I ended up with this new bank. I registered with their online banking so that I could setup online payments for my auto loan. The website is clunky and confusing. I had to call the bank to get the auto payments setup because their website does not allow for auto payment setup. I finally paid off the car loan and the bank has not sent me my pink slip. I tried emailing them but the new Truist system will not let me login to my account. I called them and waited 31 minutes on hold only to get through to someone who could not hear me at all and hung up. To summarize my complaint, this bank is very disorganized and a true example of the failed corporate technocratic bureaucracy culture we have built for ourselves in the 21st century.