Truist Bank (formerly BB&T Bank) review: Account freeze racial profiling

On 9/28/2023 I attempted to complete a wire transfer on behalf of my finance' business for $37,000. Upon attempting to complete this transfer I was advised that I needed to provide a statement from the bank that the check I initially deposited on 09/19/2023 had cleared. Mind you this check was held by Truist for 7 days per their statement that it was federal law. Now they are saying they want proof of the check clearing. You can see in the account that my other bank cleared the check and if they had questions at that time should have advised me over a week ago. So I go across the street to my other bank and get a statement signed by the bank personnel showing the check was cleared. Apparently, that was sufficient because as soon as I walked back in the teller has an attitude claiming that isn't sufficient and that they are declining the wire transfer and now there "back office" is review my account for fraud. When asked if there was someone I could talk to she says No that they don't talk to customers. Just very horrible and when I ask to talk to someone in branch I was not allowed to because they were all in a meeting. Told me I could come back the next day and speak with the branch manager.

Called the branch manager on 9/29/2023. She appeared to be friendly and wanting to help me but she didn't realize that she did not hang up her phone and that I could hear her whole conversation with her stay about me. Talk about rude and insensitive. They have no respect for their clients and don't care are attempt to help. They just there collecting pay checks. Whatever my reasons for transferring funds is none of their business. Now my account is frozen and under review with the fraud department. Now all my finances are tied up and they really don't care. She claimed I could bring in a copy of the cleared check but what good what that do. Seeming that as soon as you walk out the bank they are talking about you behind your back. They should be ashamed of themselves. If you want to go a step further, I truly believe this is racial profiling because of how I look and what I was wearing. You see a black person and automatically assume that the money is illegal in my accounts, new account or not. If anything my job with the FEDERAL Government is none of their business.