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Trip.com review: Don’t book air ticket from trip.com

Travelkid2 of MY

Feb 12, 2024 3:48 am EST

Verified customer

Featured review

I book a flight from Cairo to Colombo using trip.com. While traveling abroad, Trip.com sent me an email informing my flight is canceled and i have to find alternative route by myself. After doing so and approximately 17 hours later, trip.com sent me an email again saying my flight is reinstated! I requested for a refund due to trip.com horrible mistake but was brushed away by humiliating reply (give you trip coins).

Below is my chronology of event

30.1.2024,2.08am-Receive flight cancellation email from trip.com. In the Trip.com app, it mentioned i am allow to cancel and get a full refund for my flight ticket. I did just that.

30.1.2024,9.08pm-Receive email from trip.com saying my flight is reinstated and as a token of 'apology' for the mistake, i am offered 1500 trip coin equivalent to USD13! I am ordered to take the flight.

Trip.com you are inhumane and definitely do not know the right code of business practice. You cover up your staff mistake and have no thoughts of hardship and cost encountered running around in a country abroad looking for alternative flights. Your 1500 trip coin add more salt to the pain your customer have went through.

I have screenshots all the emailed from trip.com as proof and advice all air travelers to avoid buying flight tickets from trip.com. They want you to swallow mistake that they made and definitely unapologetic.

Stranded Overseas

Booking Number: [protected]

Claimed loss: USD1500

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Trip.com Contacts

Trip.com phone numbers

+1 (833) 896-0077

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United States

1800 861 122

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Australia

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Russia

1800 012 276

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Thailand

+44 113 868 8886

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United Kingdom

+30 211 198 8711

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Greece

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France

+49 800 100 6883

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Germany

+39 800 597 104

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Italy

+31 800 020 1765

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Netherlands

+48 222 235 188

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Poland

+34 900 866 918

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Spain

+90 850 390 2959

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Turkey

+86 212 226 8881

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China

+852 30 699 966

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Hong Kong

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Indonesia

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Japan

+60 392 128 212

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Malaysia

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Singapore

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South Korea

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Vietnam

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Trip.com emails

en_support@trip.com

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Building 16, Sky Soho, 968 Jinzhong Road, Shanghai, 200335, China

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