CB Antivirus Software Trend Micro Complaints #62-81

Trend Micro review: charge on credit card for item not purchased

Dayshablue of US

Nov 10, 2011 2:28 pm UTC

Resolved

I received a charge on my Amex card on 11/8/2011 for an item that I did not purchase. I am really upset at having something billed to my credit card with the idea that this company would think that my credit card bill would not be looked at. I want a full refund in the amount of $72.67 immediately... The company really should credit me $145.34 just for the fact that they pissed me off by charging me for something I didn't order and for the fact that I know have to fight to get my money back. I will be contacting American Express as well to make sure that no other charges from this company come through on my credit card.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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