The complaint has been investigated and
resolved to the customer's satisfactionResolved Travelocity — travelocity sucks and has horrible customer service!
resolved to the customer's satisfaction
Well, I've been waiting for someone to help me out with customer service for the past 45 minutes. Not only is the hold music horrible, but they dont tell you how long it will be.
So far I've had time to walk my dog, watch a sitcom, and sign up for this site to write a complaint. You know... travelocity always advertises the guarantee that they will make everything right, but that is only IF you can get someone on the line to help you. Travelocity has horrible customer service.
The other problem with travelocity is that they send you links that current browsers block because they are popups. I also wasted 30 minutes trying to figure out how to get my popup blocker (which is disabled anyways) to open up my travel information. Why in the hell would a huge company like travelocity do something so stupid?
Something else that bugged me. Their site is easy to use as long as you are trying to spend more money. If you are trying to print a ticket or get information about your trip then good luck navigating through all the advertisements. They even tried to trick me into spending an extra $40 for extra leg room. You see when you are actually checking into your flight you click a couple of continue buttons after entering information. They make one of these continue buttons a trap that will charge you more money. It took me a couple of minutes before I found the path to checkin that wouldn't cost me extra.
Still on hold... its been almost an hour now and I've been listening to the same repetitive hold music and a message that says someone will help me shortly.... what a lie. I'm starting to doubt that there is anyone on the other end of the line at all. Their customer service is really just a facade, I bet they figure that after an hour most people will just hang up.
This is ridiculous...
I'm so fed up with travelocity that I told myself I was going to write until someone answered, but it has been more than an hour and nobody has answered so I'm done. I'm done. Still pissed off, but I think I made my point.