TravelHouseUK review: Deposit paid yesterday

Subject: Urgent Complaint Regarding Booking Deposit Discrepancy

I hope this message finds you well. I am writing to bring to your attention a concerning issue I have recently encountered with one of your representatives, Mr. Jack Norman.

I had engaged Mr. Norman's services to book a flight for me, for which he requested a deposit of £185. Initially, I complied and paid the deposit as requested. However, our communication took a concerning turn when we came to a disagreement regarding the booking.

Our discussions revolved around the deposit, where I expressed my wish to have it refunded due to a change in my travel plans. To my dismay, Mr. Norman hastily proceeded to book the flight without my explicit agreement to do so, claiming that the deposit was non-refundable.

Upon reviewing our previous email correspondence and agreements, I found that our initial agreement clearly stated a deposit of £135 with £50 being refundable. This discrepancy has raised significant concerns regarding the handling of my deposit and the booking process.

I have attached our email communication for your reference, which clearly indicates the agreed-upon terms. I kindly request a thorough investigation into this matter and a resolution that aligns with our original agreement.

It is my sincere hope that this issue can be resolved swiftly and amicably. I look forward to your prompt response and a resolution that upholds the integrity of your service.

Thank you for your attention to this matter.

Sincerely,