SUBMIT A COMPLAINT

[Resolved] Travelgeniotrying to change flight

5
C Jul 16, 2019

I am trying to change my flight and when the phone rings I am told that there is a waiting time of 4 minutes. After 4 minutes I am back to the beginning and I have to go through the whole process again. I want to change my flight from 12 August to 5 August . My booking reference is MBRUWV and the flight number is LX8070.
The airline says that I have to change it through the travel agent.

PLEASE HELP

  • TravelGenio's response · Jul 16, 2019

    You will receive a reply by email within the next few hours. Thank you for your cooperation.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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