FILE A COMPLAINT

Travelgenioincorrect price

1
A Review updated:

I purchased 2 tickets to fly from Istanbul to Skopje from travel2be website on June 12th. The flight is for August 12 at 7 am. The advertised amount on the website for two tickets is 268.34 EUR, however my credit card was charged an additional 65 EUR fee on top of the advertised flight tickets .I have attached a screenshot showing the final amount on the website, you can see above the credit card information request and below is the total amount advertised for this flight. I have contacted travel2be, and their customer service is not being helpful. They are giving short answers. I have also attached the correspondence. I would like to have the 65 EUR credited back to my account. This is basically a scam. Online travel agencies should charge for what they advertise, and not for some additional fee after you give them your credit card information.

incorrect price

  • Updated by Kourdache · Jul 02, 2019

    I made my complaint through customer service, regarding the issues
    I don’t recognise the transaction and the booking

  • Updated by aziz badir · Jul 05, 2019

    hi, sir,
    I am booking from the website travelgenio.com but they give me only confirmed but there's no numbered ticket only taken the money I call the company no answering please can you help
    code booking, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

  • Updated by Hany Nassar · Aug 12, 2019

    My name is Hany Nassar
    My flight booking code is NJ5IV7 supposes to come back to Dubai on 17 August
    I sent 4 emails to your company but seems no one wanted to reply
    I need to change the return flight to be the soonest available flight tomorrow or after ?

    My complaint ticket no is #2703062

  • Updated by Shirel elkayam · Aug 13, 2019

    How can I delete that?

  • Updated by pierangelo ceriani · Sep 06, 2019

    be aware that something goes wrong with your tickets travelgenio will never help you to ask the refund
    totally inefficiencient and scam reply given

  • Updated by Mkaur · Sep 28, 2019

    Travelgenio or travel2be same pathetic company

  • Updated by Rajathbrkleo · Oct 09, 2019

    what extra information is needed,

    Boarding pass for my flight from Delhi to Bangalore was not given by Indigo, when asked they said travelgenio is not booked properly and later they gave the ticket but by the time they give the ticket it was almost time was over and finally i boarded the flight with 2 minutes closing time.

    Please see who was the culprit here.

  • Updated by palmchs · Feb 20, 2020

    My flight to and back from China cancelled because Public security but I cannot contact you for accepting that you need to refund my money back

Responses

  • Ca
    Cathy Paine Feb 15, 2016

    Travelgenio is a scam! DO NOT USE THEM!

    I paid extra & purchased a flexi ticket - 3 weeks before my travel date I tried to change my flight times. I emailed customer service with my request - they wanted charge me an extra $1120. AUD, saying that the flights I requested were that much more expensive.

    I sent them a screen shot that showed the flights I wanted were only $20.AUD, extra. They told me the only option I had was to contact the airline, so I did, the airline altered my flight for a total of $170AUD. Thankyou Virgin Australia!!!

    When I was trying to negotiate my request with Travelgenio it would take them 2 hours to respond to my emails and even then they would not answer my questions. Save yourself the hassle and do not use Travelgenio.

    Does anyone know if there is a place that I can report Travelgenio so that other people do not get caught?

    0 Votes
  • Mm
    M-m Feb 14, 2017

    The exact same thing happened to me right now! I selected to buy 2 return tickets from Ljubljana to Brussels and the complete price was supposed to be 460 euros (It said 484 euros minus 24 euros discount because I chose Travelgenio). I proceeded the paying and recieved an automatic message on my self phone saying that my credit card was charged for 493, 60 euros. What a rip-off!

    0 Votes
  • Ir
    Irene Perry May 30, 2018

    @M-m I have just had the same experience! After giving my VISA card details the price escalated by £67.00 ! I have checked with other Travel Agents and they assure me that there should be NO VISA fee on a Debit card if the Travel Agents Bank account is in the EU. I was told by a Staff Member at TRAVELGENIO that their Bank Account is in Spain, which is part of the EU. This is totally unacceptable... I am waiting for a reply as have lodged a formal complaint on this site

    0 Votes
  • Hassan Eisawi Mar 22, 2017

    hassan A eisawi‏
    27 January

    claimsrt
    Flight tickets:
    -----------------------------------------------------------------------------
    TICKET:077-1627817386 - eisawi hassan
    TICKET:077-1627817387 - eisawi ameenah
    TICKET:077-1627817390 - eisawi haneen
    TICKET:077-1627817388 - eisawi arwa
    TICKET:077-1627817391 - eisawi khawlah
    TICKET:077-1627817389 - eisawi feras
    TICKET:077-1627817393 - eisawi mawadah
    TICKET:077-1627817392 - eisawi dareen
    TICKET:077-1627817394 - eisawi taraf

    Travelgenio‏
    28January

    Dear Mr. / Ms. Eisawi,

    Thank you for contacting Travelgenio / Travel2Be.

    In reply to your request, we would like to inform you that based on the airline’s fare rules the cost of the cancellation would be the following:

    120 EUR penalty per passenger.
    30 EUR service fee per passenger.

    Once the airline authorizes the refund, the amount will be reimbursed to the original payment method. In some cases the refund will be made directly by the airline. The time of the refund will depend on the liquidation period of the card and this can sometimes delay the refund.
    Waiting for your instructions.
    Kind regards,

    Adrián
    Customer Service Representative
    www.travelgenio.com & www.travel2be.com

    hassan A eisawi‏
    30 january

    contactrt
    Dear Mr. Adrian,
    May I know how much money return to me? Also I want to print to your kind notice that I renew my master card and my question is " is there any problem of that? And do have to provide the new number of master card?

    Thanks
    Best wishes
    Hassan

    hassan A eisawi‏
    30 january

    contactrt
    I forget to remind you that among nine tickets three are children so the penelty should be according to price of that age's tickets. Am I right

    Travelgenio‏
    3 February

    Dear Mr. / Ms. Eisawi,

    We would like to inform you taht for the children it will be the same penalty to be applied. Only for infants can be waived.

    For hence, the penalty and Travelgenio fees will be deducted from the price of the ticket and the rest will be reimbursed on the original payment method.

    Please let us know how to proceed.

    Best Regards,

    hassan A eisawi‏
    4 february

    contactrt
    Dear respected customer services representitives
    Please answer my simple question which is " How much money will refund? "

    h.a.eisawi‏
    5 february

    contactrt، contactrt
    Please do what so ever necessary to refund my money in easiest and fastest way

    Sent from my Samsung Galaxy smartphone.

    Travelgenio‏
    20 february

    Dear Mr. / Ms. Eisawi,

    Thank you for your reply.

    We would like to inform you that we have received your confirmation to cancel the booking. Following your request, we have cancelled your booking and we have managed the refund request to the airline.

    Once the airline authorizes the refund, the amount will be reimbursed to the original payment method. In some cases the refund will be made directly by the airline. The time of the refund will depend on the liquidation period of the card and this can sometimes delay the refund.

    Kind regards,

    Dear respected customer services,
    Adrian
    Denisa
    Ana Maria
    we are e-mailing to each other for the last 4-7 days to solve the issue of refunding these 9 tickets and the result is nothing. please do the necessary action and let me know.

    TICKET:077-1627817386 - eisawi hassan
    TICKET:077-1627817387 - eisawi ameenah
    TICKET:077-1627817390 - eisawi haneen
    TICKET:077-1627817388 - eisawi arwa
    TICKET:077-1627817391 - eisawi khawlah
    TICKET:077-1627817389 - eisawi feras
    TICKET:077-1627817393 - eisawi mawadah
    TICKET:077-1627817392 - eisawi dareen
    TICKET:077-1627817394 - eisawi taraf

    Travelgenio‏

    Dear Mr. Eisawi,

    Thank you for contacting Travelgenio.

    We are pleased to inform you that the amount was successfully refunded the 28-02-2017.

    Kind regards,

    --
    Pilar
    Customer Service Supervisor
    Travelgenio.com
    Travel2be.com

    THESE ARE PART OF MY STRANGLING WITH THE GROUP OF CUSTOMER SERVICES OF TRAVELGINIO AGENCY

    0 Votes
  • Sa
    Sachin Dhiman Jan 23, 2019

    Dear Sir/Madam last week we book flight by travgenio but any travel issues I miss my flight Soo I request to cancel my visit plan and I put request to cancel my ticket and refund me I attached booking number and PNR status please solved my problem thanks Harpreet Singh

    0 Votes
  • Sh
    Shmaya Luger Jan 23, 2019

    The flight has been canceled and you agreed to give me my money back
    My booking is : C4D25G
    Where is my money ???
    The airline told me it's gave you the money for us the people
    So where is my money ???

    0 Votes
  • Zx
    zxasqw Apr 16, 2019

    NO TICKET ISSUED for a booking earlier today around 6 hours back. I have raised a ticket, emailed and called them. A girl picked up, took all my details and put me on hold only to cut the call. I called again. WORST EXPERIENCE EVER. NEVER BOOK WITH THEM.

    0 Votes
  • Ah
    Ahsen Eroğlu Apr 21, 2019

    Skyscanner.com via the site tr.travelgenio.com I tried to get 665 Turkish lira ticket fee, fake reservation code, waiting for hours, in no way did not get service. tr.travelgenio.com I couldn't get in touch with the customer service section of the internet address. They never come back. I'd like to inform you that I'm applying for a legal process.

    0 Votes
  • An
    Anchanto May 06, 2019

    Hello
    I need to change my return flight date..have been trying to get in touch with your customer support since long no luck..can you call me on 9881325093 urgently

    I need resolution quickly so can you revert me asap

    0 Votes
  • Li
    Liron Meller May 21, 2019

    Hi
    I've tried to reach out to you several times on this subject.

    I have cancelled my flight in the allowed time frame but got a very small refund on it.

    I've got 200$ less than I should have got.

    Please refund me the rest ASAP.

    Best regard,
    Liron Meler.
    Phone number: +972-0546348000
    Email: [email protected]

    0 Votes
  • Ha
    hakan karakuş May 25, 2019

    Uçuşum ertelendi fakat ne bir arama ne de mail gonderilmediginden havaalanina gittim. Yeni bilet almak zorunda kaldım, para iadesi talep ediyorum.

    0 Votes
  • Sy
    Syed Mujtaba Jun 09, 2019

    Hi,

    I am in urgent need of changing my booking and the customer service never replies.

    I am at the airport trying to connect to your firm but sadly no one replies.

    This is really sad states of affairs.

    Regards

    0 Votes
  • Si
    Siddharth manoj joshi Jun 23, 2019

    My booking number is NRUKUD I don't get money back

    0 Votes
  • Da
    Dana sara Jun 24, 2019

    Hi,
    I bought a ticket from your company and wants to add a sutcases to my order, but i didnt find a way to do so and their is not costemer service on line or in my country.
    My flight is on thursday morning.
    Can you please help me with that?

    0 Votes
  • Ko
    Kourdache Jul 08, 2019

    My name
    Eddie kourdache
    Tickets been issued to my email for no acknowledgement.
    Sale made on line on 29june
    Email address
    [email protected]
    Amount
    £927.42

    2572601
    Reference

    0 Votes
  • Ne
    Neerajupadhyay Jul 10, 2019

    Booking ID is UECDDO - I am travelling from Dublin to Kolkata in Oct 2019.

    When i booked the ticket until payment it was different price and when i submitted my payment it was different. Where is my rest of money. I am calling the customer care and no one is picking up.
    If it is not sorted i will go to authorities now.

    Thanks,
    Neeraj

    0 Votes
  • Az
    aziz badir Jul 13, 2019

    hi, sir,
    I am booking from the website travelgenio.com but they give me only confirmed but there's no numbered ticket only taken the money I call the company no answering please can you help
    code booking IFSLLK

    0 Votes
  • An
    Ankur99 Jul 13, 2019

    I havent received refund of my Jet Airways booking DDUFFU. I have called more than 50 times and they dont seems to be of any help. Even today they told me to call and check after 1 month. Whereas Jet Airways have informed that they have refunded the money to respective travel agent/

    0 Votes
  • Ro
    Roger Ordoyo Jul 14, 2019

    [Ticket #2594571] Booking 6CWQ1S - Travelgenio. my email: [email protected]

    I am asking Travelgenio to refund my ticket but they are not replying.

    0 Votes
  • Lu
    Lumad Advocates Jul 20, 2019

    Booking reference of: J3YL7P

    please send an invoice for the amount charged of my flight from manila to siem reap, cambodia, july 15, 2019. The money used for this flight need to be reimbursed, so i need the invoice asap. You may send it through email

    0 Votes
  • Sa
    Satbir Kalsi Jul 24, 2019

    Dear Ladies and Gentleman

    i am still awaiting my Ticket which I had Booked and paid on 19.07.2019
    My Travelgenio
    Booking Code 15160622
    Booking Code VHLNRY
    Passager Name Sapna Kalsi
    flight Air India 28.07.2019#

    awaiting for ticket

    email ID [email protected]

    I am waiting for one prompt reply

    thanks with Regards
    Satbir Kalsi

    0 Votes
  • So
    Soumiiii Jul 28, 2019

    Hello, I have a booking with Travelgenio, now I want to book the travel date of the same but not being able to do so, as they never get back to me inspite of me filling up their contact form,
    What can I do now?
    Kindly get back to my email address,
    [email protected]
    Also my ticket number is 2627573.

    Thank You,

    0 Votes
  • Jn
    Jnah claveria Aug 04, 2019

    Hi i just want to confirm our baggage allowance when i check my ticket details its shows that i have 2 pcs baggage but then in our booking is no baggage, were flying this aug 2, hope you reach us as soon as possible. thankyou

    0 Votes
  • Ha
    Hany Nassar Aug 17, 2019

    My name is Hany Nassar
    My flight booking code is NJ5IV7 supposes to come back to Dubai on 17 August
    I sent 4 emails to your company but seems no one wanted to reply
    I need to change the return flight to be the soonest available flight tomorrow or after ?

    My complaint ticket no is #2703062

    0 Votes
  • Sh
    Shirel elkayam Aug 19, 2019

    I booked a flight from you and you changed it, and I booked the flight only because It was with a short connection and now it with very long connection, I want another flight with short connection please
    My phone number +972528752349
    My email [email protected]
    Flight date 03/09
    Ticket Number 0453674705658

    0 Votes
  • Dr
    Drain Curry Corsiga Aug 24, 2019

    I following up on my ticket number [Ticket #2705851] Reschedule Booking need to reschedule my flight due to some issue with my visa. I got the ticket nunber a few weeks ago but I haven't reveceive any response from your team. My flight will be on tbe w6tj of auvust and I need to get an update from you aspa.

    Thanks

    0 Votes
  • Pi
    pierangelo ceriani Sep 11, 2019

    travelgenio never process the refund ticket !! be aware!! don't buy from them!!! As they will never help you in case something goes wrong with the airlines

    0 Votes
  • Ma
    Mahmood Ahmad Sep 21, 2019

    My experience with travelgenio was not good at all, they take your money and never ever reply to your email or calls.

    I booked 7 tickets, the first 6 tickets were perfect and in the last ticket the name was wrong. i tried to contact travelgenio they never reply to my mails and calls i lost my 305$

    I can share my email...

    i need my money back.

    0 Votes
  • Mo
    Mohamed Mettawa Sep 24, 2019

    Dear Sir/Madam

    I have made the above booking, i have no idea why my card is not approved, yet you have charged me 22.00 Sterling Pounds on the same card you have claimed that it did not approve.
    Kindly refund me the amount you have debited my card becouse no service was provided.

    Thank you and awaiting your kind reply,

    Mohamed Mettawa

    0 Votes
  • Mk
    Mkaur Oct 07, 2019

    Worst experience ever. It took them 4months to issue me half of the refund they promised at the time of cancellation. No accountability whatsoever. I have lost $700cad because of the negligence of their employees. The employees don't fully inform you about conditions, this is probably how these people make money. Fraud agency!!!

    0 Votes
  • Ra
    Rajathbrkleo Oct 15, 2019

    My travel reservation code is ZLWXCI one of the connecting flight ticket is not booked from Delhi to Bangalore, however in the ticket given my name is there. Please check where did it go wrong.

    0 Votes
  • Ra
    ramanantsialonina Oct 16, 2019

    ticket purchased on the internet
    on July 9th 2019 at 20.13
    Name of the traveller:ANDRIANOMEARISOA Zanamiadana
    reference of the reservation: HXDYSP date :[DECHA RESERVA]
    for AIR FRANCE or travel2be.com
    Company reservation number: AF/LTVC4N
    A return ticket (RUN)-PARIS(ORY)
    30/08/2019 05/10/2019
    TO BE SENT TO
    [email protected]
    Thank you

    0 Votes
  • Pr
    Praneeta Oct 27, 2019

    Hi,
    I am still waiting for a refund from TravelGenio 6 months after forced cancellation of Mum-Lon flight. Booking ref H95S0W. Booking date 31/03/2019.

    Pls help.

    Regards,
    Praneeta

    0 Votes
  • 김수원 Nov 02, 2019

    Please answer my e-mails.
    Change or cancel my flight.
    I can't stand anymore.

    e-mail: [email protected]

    0 Votes
  • I5
    i527 Nov 03, 2019

    The worst company ever!
    It has been more than 5 months to request a refund. It is unbelievable taking this long to return my money for a service I will not use and was changed by the airlines

    Tickets opened so far from 12 May:
    Ticket #2465915
    Ticket #2941929
    Ticket #2942727

    My reservation number is IURAXY

    0 Votes
  • Ci
    CINOS0819 Nov 09, 2019

    I've been asking how many times the refund situation is going, so why don't you reply?
    Reservation code 14778232 and V5LB7F.
    My email [email protected]
    Please reply.

    0 Votes
  • 정효정 Nov 13, 2019

    I sent you an e-mail about the refund.
    My name is JEONG HYO JEONG.
    Please reply quickly.
    Thank you.

    0 Votes
  • Su
    sulaimn Nov 18, 2019

    Dear sir,

    My amount is missing but ticket not confirm, kindly check and do thee need full

    please reply mail id is. [email protected]

    0 Votes
  • Nu
    Nusratillo Nov 23, 2019

    Hi, i was trying to book a ticket which I couldn't because of rejection due to insufficient balance in my Liv Card. Later on, I got the message saying " Purchase of AED 56.63 with Debit Card ending 2155 at TRAVELGENIO, S.L., MADRID." Which I didn't get any service, but paid, please fix this!!

    0 Votes
  • Cl
    Clarish Galino Dec 16, 2019

    I was charged with huge amount of money from my credit card. I have never even heard of travelgenio. I need to get a refund of this as this is not a joke and money is a very important thing right now.

    [email protected]
    Ludivina Galino

    0 Votes
  • Md
    Md Foysal Kazi Dec 17, 2019

    I bought this ticket in China Eastern air at 2019-12-08. When I will do payment for ticket they show all included price 623438 (Korean won) but after that they charge 639242 (Korean won) .I don't know why ? Can you tell me why ?

    I have all prove documents. I want to refund my extra money .

    0 Votes
  • Hi, I have booked ticket svffap. I have requested invoice two times already through customer service (3144720 and 3138785), but noone reply till now. I have to submit invoice by the company. Please provide invoice asap.
    I tried to call the numbers on the website but noone answered, only hundreds automatic replies.

    0 Votes
  • Sa
    satgot mr Feb 13, 2020

    It's been a few days since I sent the cancellation mail, but nothing has been done.

    My code is OMIIJO.

    reservation date is 2020-01-20

    Please take care of it quickly after checking it.

    0 Votes
  • Yi
    yijin kim Feb 16, 2020

    Because of corona, I want to cancel my booking. So I send email several hours ago, but answer didn't came back.
    Now I'm mad. Please do it quickly.
    My booking code is L91BXW

    0 Votes
  • Pa
    palmchs Feb 29, 2020

    Lucky air cancelled my flight from Phuket to Kunming and Kunming to Phuket because Public security then They told me contact agent that I paid for, That's YOU, anywhere I cannot contact you in every way
    Summary I just want responsibility from you about refund my money back

    0 Votes
  • Hy
    hyo효 Feb 29, 2020

    I asked for refund for more than 2 weeks.

    case : SHAQ6F
    customer name:daeun Shin

    CANCEL AND REFUND RIGHT AWAY.
    RIGHT NOW

    0 Votes
  • Ma
    Maria Angela bernie Feb 29, 2020

    My booking number is m20N1C.

    I sent many emails to travel genio but I heard nothing back.

    I canceled my flights for the 2nd of March but I booked the cancelation policy. So I should get 85 percent of the money back.

    I have heard nothing from the company

    0 Votes
  • Ye
    Yerin,son Mar 01, 2020

    I reserved my flight in travel genio. But because of my card problem, my flight ticket was cancled at 1/15, 2020.
    I My reservation code is LQ9M41. But afterward my card paid twice. Can u check? And i want to refund my money. My name is yerin, Son.
    My reservation code is LQ9M41.
    my card is IBK bank.

    0 Votes

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