Travelgenio’s earns a 4.0-star rating from 0 reviews and 1305 complaints, showing that the majority of travelers are very satisfied with booking experience.
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Replied
change of date for ticket
I am send many emails have 3 days, i try contact with latam arlines, and american arlines, but infortunately i need contact with travelgenio. Had information not have flight in date 13/10 but no want back my money or change my ticket, very bad customer, never more bought ticket, hotel, in travel genio, i need of help urgent,
Code 49ckcy
The complaint has been investigated and resolved to the customer's satisfaction.
Our team sent you an email some days ago informing you of the situation of your booking and refund.
Best regards.
Replied
airline tickets
Booked return ticket from New Zealand to Moscow. After airline cancel on of my flights and I confirmed replacement they didn't send conformation for two month and when they did it was not suitable. They refused to honor original itinerary and accept their fault that dates I picked wasn't available because they delayed it for two month. Customer service rep. hung up the phone on me, when I asked if they willing to take responsibility for two month delay and now I have to pay $300 extra to get a dates I want.
Truly horrible experience. They also wouldn't transfer to supervisor.
I talked to your customer support service yesterday for almost 45 min with no result and she hung up on me. She never answer my question about why was there two month delay in confirming my flights. On two occasions before that when I talkd to your customer service I've been told that person who deals with China Eastern airline changes is too busy with other requests and I need to wait for my turn. Only when I almost cried on the phone explaining that I'm trying to flying for my father 70th birthday I got a reply. I don't think that your customer service will support me. Surely they didn't for two month now. I can give you my reservation number here and lets see if public domain will facilitate you honoring to your mistakes. Res. number: MMP5HC I really want to fly from Russia on 15 or 16 of December as I confirmed previously and purchased the ticket for. I don't mind if I fly with different airline.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
travelgenio do not respond to refund and credits for flights
Very bad experience with Travelgenio... I had to cancel my trip and Travelgenio tried to tell me I couldn't get my money back or a credit, I rang Virgin airlines direct who the flight was with and they advised me that I could get a credit or refund on my flight. Travelgenio said that they would give me a credit. I have been trying to use my credit within the so called expiry date to use my credit. I am calling and writing few times a week however they do not respond to the written messages and when I call they give always hang up on me. It's never possible to talk to supervisor or complain as it arrives to the same people who do not reply. I have even followed their complaints process with no response.
Please be careful with this shameful company - TRAVELGENIO... I would strongly suggest you book your fligths with another company. And Travelgenio should be closed down and reported for Fraud.
The complaint has been investigated and resolved to the customer's satisfaction.
I made a mistake with my booking date so I called customer care immediately booking was confirmed to cancel the booking and refund my money to my debit card so I can use the money to purchase another ticket. I have assured by the customer care I will receive a refund in 24 hours from the minute of my complain. Up till now I have not received the refund neither have received any email from them on the status of my money refund. I wish this issue can be addressed for me ASAP since I can’t reach them on phone and call keeps declining after waiting on it for 20 minutes. Please address this issue for me ASAP .
Avoid this company all together. I have cancelled my flight with Travelgenio but they would not give me a refund even if they confirmed they will fine me then result the rest.
Opening hours:
24/7 customer support by phone.
On 24, 25, 31 December and 1 January our customer service is available via phone from 10 am to 10 pm (CET/GMT+1).
[protected] (£0.04 price per minute)
(+[protected] (international calls)
(+[protected] Fax
How can we report it to Fraud. This company must be closed!
I have the same experience. I HAVE NEVER SEEN SUCH A TERRIBLE SERVICE.
They are giving me a terrible service.
I asked CS to cancel flight(reservation code: JMH8KP) and submit the documents because I purchase the medical insurance. However…
1.They never reply.
I asked what should I do but Diana(CS) didn’t give me reply for 3 days. It happened several times.
I just asked which process my cancellation going on but they ignore it.
2.Auto-reply
I’s crazy.I HAVE NEVER SEEN SUCH A TERRIBLE AND RUDE SERVICE. I think I will not be able to cancel the flight because CS just told me submit the modified document and didn’t answer so I keep sending mails with complaints. They sent me Auto-reply.
3.Call center staffs are terrible.
They keep saying the are not their customer so they can’t help it.
Then, the Diana who is responsible for mine didn’t help me. What should I do?
4.Cancellation document
They explained the condition of the canclletion but I think it is translated in Google translator. I can’t understand the Korean version although I am Korean.
It’s really ridiculous.. and crazy. I asked cancellation 3 weeks ago but nothing happened. I don’t think I have enough time
I have the same problem. Customer service does not answer to my emails, and I was not able to reach them by using the international line, number +[protected]. And also, When I call this number +[protected] they told me can not speak English. I paid 5544.09 Australian dollars for the booking, but I received an email which says they are increase the amount, so I cancelled. After that I booked another booking and I paid 5538.91 Australian dollars for booking, but after that I received an email from them says the booking cancelled. So, what can I do now?
The problem with Travelgenio is resolved, but you need to be very persistent and probably even contact some personnel on higher positions in order for them at the customer service to react fast.
I wrote to customer.service@travelgenio.com today, as I saw this post. Hope someone helps me.
I have a huge problem with my booking with Travelgenio at the moment, and I've seen this post from 2016th. The money for the return flight between Belgrade and Istanbul has been credited from my credit card, but the tickets hasn't been issued to me.
Customer service does not answer to my emails, and I was not able to reach them by using the international line, number +[protected]. I've got one email last night from the customer service saying that the airline (atlas global) was not able to confirm my booking. Another option with Turkish Airlines was offered to me in that email, I've answered immediately that the time table does not suit me, and I've sent one option that does (also operated by Turkish Airlines) asking if Travelgenio is able to book that one for me instead. Since then, no answer at all.
I've also said in one of my emails that if Travelgenio cannot make a new booking for me, that I should get the money refunded, and that the matter is very important to me to be solved in a fast manner, since there are not much flights left for these dates from Belgrade, since it is a holiday in Serbia at that time, and many people travel to Istanbul.
Also, I've already payed for the hotel in Istanbul, and I need to solve the issue with tickets asap.
Please help me if you have any tips on how I should proceed in solving the problem with Travelgenio. Thanks!
does not give refunds
Booked a flight with this company, then need to change it. However each time I called the call centre they cut me off. I had to make the changes to my flights before midnight in Australia. As a result of speaking to 3 different call centre agents each time getting cut off I missed the midnight cut off. Now they wont let me get a credit back, and I even asked to speak to the supervisor which they would not do. Total SCAM.
incorrect price
I purchased 2 tickets to fly from Istanbul to Skopje from travel2be website on June 12th. The flight is for August 12 at 7 am. The advertised amount on the website for two tickets is 268.34 EUR, however my credit card was charged an additional 65 EUR fee on top of the advertised flight tickets .I have attached a screenshot showing the final amount on the website, you can see above the credit card information request and below is the total amount advertised for this flight. I have contacted travel2be, and their customer service is not being helpful. They are giving short answers. I have also attached the correspondence. I would like to have the 65 EUR credited back to my account. This is basically a scam. Online travel agencies should charge for what they advertise, and not for some additional fee after you give them your credit card information.
I bought ticket with insurance and I broke my leg, i have dr reports everything and I applied several times to get my money back. 18 months later I still didn't get my money.
Purchased a ticket via travelgenio. Booking ID number : [protected]. This ticket was for 3people and the airline canceled the one way flight to Senegal. I requested for reimbursement but no word yet. I have contacted the airline but they need a refund application number from agent in order to help make the refund.
Kindly help.
I bought a plane ticket to Thailand in August 2019. Due to covid 19, the trip was cancelled before departure. I have not yet received a refund of my flight ticket. When will it happen?
My reservation [protected] was canceled back in December 2022, and I still have no received my refund for my flight being canceled. Can I please get a confirmation by either email at gcy0@cdc.gov or my cell phone number at [protected] and please let me know when will I be receiving my refund.
Thank you
Respectfully
Angel Aviles
reservation SP5VSX
Thai Airways inform us that they have refund the canceled tickets on 30 th November and 8th December But till dat we have not received our money
We have cancelled the Air India flight but have not received the refund( booking ID [protected]) cancellation ID is K8FWHB. Please take necessary steps otherwise we will have to go to consumer court.
Regards,
Naresh
[protected]
My receipt shows charges for choosing my seats, but then I had to pay again with TAP? I cannot get in touch with anyone who can explain why I am paying twice for the same service. Would love someone to contact me.
ref [protected]
I want to change my flight, but the button has no respond.
I tried in my laptop, my phone, my computer, no work. I even changed three different browser, no work.
there is no contact. please email me or call me Jocelyneajib@hotmail.com
I am enquiring as to why Emirates Airlines had no record of my payment of 16751 pesos for allocated seating. I therefore was not able to travel on any of the four pre-assigned seats that I had paid your agency for. (Refer attachments)
Gordon Wilkins
I booked a round ticket with travelgenio and want to change the flight for urgent family matters. Couldn’t find any contact number! I wrote 10 emails but I kept receiving the same message asking me to fill the request via a link which didn’t work at alll! This is a scam company?
Overview of Travelgenio complaint handling
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Travelgenio Contacts
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Travelgenio emailsatencionalcliente@travelgenio.com100%Confidence score: 100%Supportredessocialesurgencias@travelgenio.com100%Confidence score: 100%Support
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Travelgenio addressc/Albasanz, 15, 2º Izq, Madrid, 28037, Spain
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Travelgenio social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Travelgenio contacts
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I am trying to call the customer service number and there is no reply except i have been put on hold and i really need help in changing my flight date. please if possible how well can i get to you so that i can get help.