SUBMIT A COMPLAINT

[Resolved] Travelgeniochange flight

5
Z Jul 06, 2019

To whom it may concern,

I have made many calls to your customer service to change my flight for days. However, I waited for roughly 3 mins for my every call and be hanged up afterward. This makes me stop to believe your goal --always try to offer you the best tools to plan your trip in the easiest and most transparent way possible - and at the best rates!

My booking number is I1KCVW. Because I am afraid not to receive the visa on time, I would like to change my flight from 8 July to one of the days between 12 July to 15 July. Please inform me which flight, price under 1400, I could take as soon as possible. Besides, except China airline, every airplane company's flight is ok for me. Many thanks!

Best regards,
Jane

  • TravelGenio's response · Jul 06, 2019

    You will receive a reply by email within the next few hours. Thank you for your cooperation.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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