Travel Triangle review: A nightmare travel experience with Travel Triangle

This September 2025 we booked 4days, 3nights Kerala package, with Travel Triangle (through travel triangle representative Aisha), they gave three quotes and finally the package was booked through Comfort Destination Pvt Ltd (CDPL) run by Sameer Sinha.
The Trip was nothing short of a complete disaster. What was supposed to be a relaxing and well-organized vacation turned into a frustrating, stressful, and deeply disappointing experience — all due to the mismanagement, false promises and unprofessional behavior of the agent and his team.
Agents like Aisha, Sameer Sinha are only interested in collecting their undeserved commission while misleading customers with false promises. They sells 4-star packages and deliver budget-level experiences. Once the payment is done, you're on your own. The complete lack of professionalism, incompetence, and disrespect we experienced is reason enough for us to never book with Travel Triangle or Comfort Destination again.
Travel is supposed to be a joyful experience — but due to this agency, ours was full of stress, deception, and disappointment. I strongly advise others to stay away from this agent and this company if you value your money, peace of mind, and time.
Experience Details:
1. False Promises & Last-Minute Changes
Right until the very last moment, we were shown images and confirmations for a 4-star hotel in Munnar. But just before the trip, Sameer claimed there were no rooms available and downgraded us to a 3-star hotel, insisting it was "equally comfortable" and also a 4-star — a blatant lie. When we arrived, the hotel was far from what was promised — old, ill-maintained, and crawling with bugs. When I reported this, the hotel shrugged it off and the agent responded with a thumbs-up emoji, showing complete lack of concern.
2. Repeated Hotel Switches Without Consent
On the way to Thekkady, we learned yet another hotel had been booked — not the one originally agreed upon. Sameer claimed the invoice mentioned the change, but we were never informed or consulted. When we objected, he reluctantly switched it back to the promised hotel, but even there, the reception had no idea we had a booking. The level of chaos was unacceptable.
3. Substandard Transport & a Breakdown on the Way to the Airport
We were promised a new, comfortable car with a knowledgeable driver. What we got was a worn-out vehicle and a driver who had no clue about the itinerary. He was polite, but completely unaware of where to go. To make matters worse, on the way back to the airport, the car broke down. The driver had no fuel, claiming he wasn’t given money. He had to borrow help from a local biker to fetch fuel. Even after refueling, the car wouldn’t start. A kind passerby finally helped us fix it temporarily. We barely made it to our flight — a nerve-wracking end to an already disappointing trip.
4. Rude Behavior & Zero Accountability
When we finally escalated our concerns to Travel Triangle, hoping for resolution, we were met with more indifference. Sameer was extremely rude and abusive over the phone — calling us "crazy" and ordering us. At one point, he told us to take videos of the hotel room while we were still standing at the reception desk! No apology, no courtesy, only blame-shifting and aggression.
5. Travel Triangle’s Utter Negligence
We had expected Travel Triangle to step in and assist, especially when things went so wrong. Unfortunately, their representative Aisha was of no help whatsoever. When we reported the car breakdown and Sameer’s abusive language, she had no response, no action, no apology. She simply repeated what the driver said about fetching fuel and offered no solution or support.