The complaint has been investigated and
resolved to the customer's satisfactionResolved Toyota of Wilmington, NC — lied and ripped off $10,000 options
resolved to the customer's satisfaction
We purchased a Tundra double cab pick up and had a vehicle picked out that the salesman said had all the options we wanted except the navigation system. The vehicle was to be delivered from another dealer as it was a fully loaded with almost all options. After agreeing to a price in writing via email (and we still have copies of all) we made an appointment to drive the 75 miles to purchase the truck. After several hours of paperwork the salesman tells us the truck to be delivered has several thousand miles on it (he knew that before we went there as he hadn't called anyone after we arrived) and that he would sell us a truck off the lot of the same color and put all the options the other truck had on it except the nav system as the truck on the lot was a 4x4 not a 4x2 we asked for and the diff would be a wash between 4x4 and nav. After we did all the paperwork and the finance guy kept "making mistakes" and having to redo the paperwork over and over again we finished the pile of papers and went home. After looking over everything again we realized they had changed the price of the vehicle and then they wanted to deny ever saying they would put the options on the truck but why would we pay 40k for a truck with no options when we could buy a fully loaded one for the same price? We are so mad at the way we were RIPPED OFF by these people it makes us steaming mad!!!!! DO NOT BUY ANYTHING FROM WILMINGTON TOYOTA OF NORTH CAROLINA. We have filed a lawsuit in with the courts there and are waiting to hear back from them on a date to go to trial over it and can't wait to show the judge the book of evidence we have to prove it. I will go sit in front of the dealership also with signs of on the truck saying how we were ripped off also and I am permanently disabled and they took advantage of me and my family in a bad time of our life. If you have had similar exp with these people let us know. Thanks.
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