Toyota review: Denial of 2nd Free Service

Toyota Motor Corporation
1 Toyota-Cho
Toyota City
California
Japan - 471-8571

Dear Sir/Madam,
Denial of the 2nd Free Service for My Toyota Vitz : WP CBJ-8028 (Chassis No: KSP [protected]) by Toyota Lanka

I purchased a Toyota Vitz with 3958 Km from Toyota Lanka - Nawinna on 28th January 2020. Prior to the purchase I was informed by the Sales Personnel at the Toyota Lanka Showroom at Nawinna, that they will provide us with a 100, 000 Km warranty as well as 2 FREE Services.
Yesterday, when my father went to Toyota Lanka Nawinna to get the first Free Service (as the car has done 5, 000Km now), he was told that this is the 2nd and the last Free Service. The receipt which was given to us after the Service had the name of somebody else as the owner.
We do not know whether the first service was given to this person by Toyota and depriving us of our 2nd Service or Sales Personnel deliberately lied to us. However, we are thoroughly disappointed with Toyota Lanka Nawinna with regard to this incident and hope Toyota Global can get involved in this dispute and make matters right by giving us our 2nd Free Service at 10, 000 km.

Thanking you in advance,

M.S. Kumarapperuma
+[protected]

[protected]@hotmail.com