TotalAV review: I keep getting billed monthly and have complained for 4 months

I have sent billing charges to my paypal and checking and yet they indicate no account we have no information.
Email: [protected]@pacbell.net or [protected]@yahoo.com

When I try to log in to totalav they never respond. billing@totalav.com
From:billing@totalav.com
To:[protected]@yahoo.com
Thu, Oct 8 at 8:55 AM

Hello Mike,

We couldn’t find an active subscription linked to the email address you used to contact us, but don’t worry — we’re here to help you get things sorted.

While you wait for our team to reach out, you can visit our Help Centre for step-by-step instructions on how to cancel a subscription, manage your services, or troubleshoot common issues.

If you’re not sure of your account details, our Transaction Search page can help you locate your information quickly.

Having trouble logging in? You can reset your password here.

If you still need assistance after checking these resources, please reply to this message and we’ll be happy to help you directly.

Kind regards,
The TotalAV Team

This ticket has now been closed, but we’ll be glad to reopen it if you need further help.

w: www.totalav.com| www.totalav.com/awards

Mike Cieplik
From:[protected]@yahoo.com
To:billing@totalav.com
Sat, Oct 10 at 1:19 PM
Had this taken out of my checking account:

10/08/26 TOTALAV PURCHASE [protected] MICHAEL CIEPLIK
$11.00

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billing@totalav.com
Hi Mike, We weren’t able to find an active subscription linked to the email address you used to contact us. Don’t worry — we’re here to help you get this sorted as quickly as possible. If you’re unsure of your account details, you can try our Transaction Search page. If you can’t access your account online, our Account Recovery Tool is also available. To help us locate your account, it would be great if you could share as much of the following information as possible: Email address used to sign
Sat, Oct 10 at 1:20 PM
Mike Cieplik
From:[protected]@yahoo.com
To:billing@totalav.com
Sat, Oct 10 at 1:20 PM

10/08/26 TOTALAV PURCHASE [protected] MICHAEL CIEPLIK
$11.00

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