CB Mobile and Cell Phones Total Wireless Disaster trying to activate phones and establish an account

Total Wireless review: Disaster trying to activate phones and establish an account ( 1 comment)

Tfeni of Fort Mill, US

Jun 11, 2025 9:45 am EDT

Review updated: Aug 25, 2025

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I ordered a new iPhone and 4 lines of service. I used PayPal for payment. All arrived OK. Since that time I have tries unsuccessfully for two days to get the phones activated. I have the PortIn information etc. Required to port from my old carrier.

After over 8 hours of waiting for tech support I finally got someone and got the iPhone activated. Overnight the phone stopped working. Now my wife does not have a phone. I have been online, used 611611, used the callback for service techs etc. And I cant get anyone to help.

I went to a TotalWireless store and was told that since I bought the phone and sims online, I had to complete the activation online. What a complete disaster. I am now waiting for a service techs etc and have been waiting for over an hour this morning.

Recommendation: Buyer beware. DO NOT use online services for buying and activating. Do it in a store and do not leave until everything (phone, account, auto pay etc.) is completed and up and working.

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tessmo

West Hollywood, US

1 comments

tessmo of West Hollywood, US

Aug 25, 2025 10:40 am EDT

walmart online purchase toatl wireless is big MESS ... buy it at the store

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Total Wireless phone numbers

+1 (866) 663-3633

Click up if you have successfully reached Total Wireless by calling +1 (866) 663-3633 phone number 4 4 users reported that they have successfully reached Total Wireless by calling +1 (866) 663-3633 phone number Click down if you have unsuccessfully reached Total Wireless by calling +1 (866) 663-3633 phone number 10 10 users reported that they have UNsuccessfully reached Total Wireless by calling +1 (866) 663-3633 phone number

Total Wireless emails

media@tracfone.com

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Confidence score: 100%

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Total Wireless address

9700 NW 112th Avenue, Miami, Florida, 33178, United States

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Sep 29, 2025