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I ordered a new iPhone and 4 lines of service. I used PayPal for payment. All arrived OK. Since that time I have tries unsuccessfully for two days to get the phones activated. I have the PortIn information etc. Required to port from my old carrier.
After over 8 hours of waiting for tech support I finally got someone and got the iPhone activated. Overnight the phone stopped working. Now my wife does not have a phone. I have been online, used 611611, used the callback for service techs etc. And I cant get anyone to help.
I went to a TotalWireless store and was told that since I bought the phone and sims online, I had to complete the activation online. What a complete disaster. I am now waiting for a service techs etc and have been waiting for over an hour this morning.
Recommendation: Buyer beware. DO NOT use online services for buying and activating. Do it in a store and do not leave until everything (phone, account, auto pay etc.) is completed and up and working.
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walmart online purchase toatl wireless is big MESS ... buy it at the store
And Make Sure... You Get a Receipt, I went in to a Total Wireless store in York PA. to get the free phone w/ a $65 unlimited plan was totally swindle into a $45 account the salesman charged me $90, I thought it was for 2 months when I got home and found out it wasn't, I called Total Wireless, who was no help at all. To make a long story short, I got screwed because I didn't get a receipt...Don't let this happen to you!