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2.3 39 Reviews

Tobi Complaints Summary

11 Resolved
24 Unresolved
Our verdict: Engaging with Tobi, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Tobi reviews & complaints 39

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Newest Tobi reviews & complaints

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12:00 am EDT

Tobi A Fashion Haven with Room for Improvement

As someone deeply passionate about fashion, I must say that Tobi is a mixed bag. The trendy designs and fast-paced fashion sense are truly appealing, drawing you in with promises of the latest styles. However, there are some concerns that need addressing. While the quality of the items is decent, there seem to be inconsistencies in sizing and occasional delays in shipping. Customer service, though helpful at times, could use some improvement in terms of responsiveness. Despite these drawbacks, Tobi still manages to offer a range of beautiful clothing pieces that can elevate your wardrobe. If you're willing to navigate through the occasional hiccups, you might just find some gems that make the experience worthwhile.

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2:55 am EDT
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Tobi Your customer service was kind enough to honor my request

Your customer service was kind enough to honor my request of adding something to my order after it had already been placed. I really appreciated the ease of the transaction and curtesy of your team.

Your team was truly superb in how they handled my last minute request, and I got everything I wanted in perfect time!

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12:20 am EDT
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Tobi Super straightforward, thanks!

Super straightforward, thanks! I needed a navy, form fitting, ankle-length bridesmaid dress for a wedding and this looked perfect! Unfortunately, the dress I received was missing part of its rear clasp so I was unable to wear it for the ceremony. Additionally, the seam on the rear was uneven and bunching so I will need to get it altered. Overall, service was seamless and delivery was quick! Highly recommend.

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Is Tobi legit?

Our verdict: Complaints Board's thorough examination reveals Tobi as a legitimate entity with notable strengths. Despite a 31% resolution rate on customer complaints, which invites a closer look, Tobi stands out for its commitment to quality and security. Clients considering Tobi should delve into its customer service record to gauge compatibility with their expectations.

Tobi earns 96% level of Trustworthiness

Perfect Trust Endorsement: Tobi achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Tobi. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tobi has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Tobi's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Tobi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tobi.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Tobi and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Tobi.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Tobi's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 31% of 4 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Tobi. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Trendy Fashion Selection
    2. Affordable Pricing Model
    3. Frequent Promotions
    4. Global Shipping Options
    5. User-Friendly Website
  1. Cons
    1. Limited Brand Recognition
    2. Intense Market Competition
    3. Narrow Product Differentiation
    4. Reliance on Trend Cycles
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Verified customer This review was posted by a verified customer. Learn more

Tobi So fure so furso furso furso furso furso furso furso

So fure so furso furso furso furso furso furso furso furso furso furso furvso furso furso furvso furso furvvso fure so furso furso furso furso furso furso furso furso furso furso furvso furso furso furvso furso furvvso fure so furso furso furso furso furso furso furso furso furso furso furvso furso furso furvso furso furvvso fure so furso furso furso furso furso furso furso furso furso furso furvso furso furso furvso furso furvvso fure so furso furso furso furso furso furso furso furso furso furso furvso furso furso furvso furso furvvso fure so furso furso furso furso furso furso furso furso furso furso furvso furso furso furvso furso furvvvso fure so furso furso furso furso furso furso furso furso furso furso furvso furso furso furvso furso furvvvvso fure so furso furso furso furso furso furso furso furso furso furso furvso furso furso furvso furso furvvso fure so furso furso furso furso furso furso furso furso furso furso furvso furso furso furvso furso furvvso fure so furso furso fu

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Tobi Awful customer service

Awful company

I ordered a few items and tried to use their welcome code.
Unfortunately the code did not work. Not only that- when I hit pay, the website stopped working... when i tried to click pay again... the items i wanted were out of stock.
I placed a new item in exchanged for the original item that was no longer available.
I clicked pay and all was good.

I later checked my email and saw that two charges came out to Tobi -
I immediately emailed them and explained that i did not want the first order... however their awful customer service decided to send out the first package not the second... after a whole ordeal i managed to get the second order sent out.
Whilst all of this was going on (lots of back and forth) I realised that i never received a refund... i was then told i cannot recieve a refund even though their website crashed... they'd only give me store credit...
Long story short... after emailing back and forth they agreed to send me a refund.

During the time i sent back the package and now (im waiting for money, they're saying the package wasn't returned) i have had to deal with the WORST customer serviced and have been made out to feel like a liar... whoever is working there is really rude and absolutely has no class... theres been no apology or an attempt to help out.

Ive decided to call the back and get a refund as the people who work in customer service are truly awful and dont care...

I wouldn't recommend using this website.

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12:44 pm EST

Tobi Where is my package?

I live in Sweden and on the 2020-11-05, I order a dress from Tobi, today it is 2021-01-19 and I still have not received my package. On DHL's tracking it says that the package was sent to my house on the 11 of January. However my local post office says that it is being sent back to Tobi. Obviously, the information that is being provided by DHL is not correct.

I have contacted Tobi, my post office, and DHL numerous times but their customer care sucks. Especially tobies. They are rude at times and ha not provided any help whatsoever.

Desired outcome: I would like to receive the package or get a refund.

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2:42 pm EST
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Tobi groupon

We tried to order deserts but we were told that we could only order what was on the terms and conditions of our voucher. I didn't like anything that was offered so I told them I didn't want a desert. However, I was told if I didn't order a desert my voucher would be void. I was also told I booked the voucher so I should have read the terms and conditions. Don you think it's ridiculous that I was made to order a desert that I didn't want and it wouldn't be eaten? This is a total waste of food, if a customer doesn't want an item they shouldn't be forced to have one. I am not happy with the service or the way I was made to feel. We visited the Washington Toby on the 5/11/10 we booked our table for 6.30. I very much doubt I will return to Toby for a meal again. I was made to feel like a naughty child for not wanting a desert and to keep our voucher valid I had to order one. Crazy!
Regards
Mrs Angela Bewick
My email- [protected]@gmail.com

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11:57 am EST

Tobi they lost my package and I eventually got it but they sent me the wrong item

Their level of unprofessionalism is astounding. I never received my package initially, I submitted 5 requests to Tobi, in which nobody responded, so finally I reached out on Instagram. After being redirected to another Instagram account, someone eventually responded saying it was being held up at USPS and they could not do anything, not even tell me which USPS I had to contact to get my package. Eventually after submitting and waiting on a redeliver request that went nowhere, I visited 3 USPS's and I got my package. Finally when I open my package, which I received almost a month after Tobi says it was delivered, I see the wrong items in there. Then I am told they cannot send me the item I ordered and I will have to return the wrong item in which they will deduct shipping costs from my refund. In communicating with the customer service agent he is not only rude but extremely unhelpful as well.

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3:20 pm EDT

Tobi no way to return a dress that doesn't fit

The text accompanying the "Shipped" confirmation says: "If there are any issues with your order, please contact customer care within 5 days of receipt. We accept returns or exchanges sent within 30 days of receiving your order. Get FREE return shipping if you postmark our prepaid label within 10 days of receiving your order."
However, there is no way to obtain a free shipping label. Upon sending a query to their email only customer service, I received an automated reply telling me they no longer do free returns (even though their website clearly states they do this).
A week after my initial query for a mailing label, I am still waiting for a response.

DO NOT PURCHASE FROM THIS COMPANY -- there is NO 'real' customer service. If you order something, do not expect to be able to do any return.

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11:34 am EDT

Tobi June off shoulder smocked top and Astride Side slit Maxi skirt

On May 16th 2019 I ordered a June off shoulder smocked top and Astride Side slit Maxi skirt Order Number: 7538768 total price $57.00. I received my order on May 20th. After my wife tried on the outfit she wasn't happy with the fix so we decided to return these items. I also received a second package from Tobi with someone else's order. I went to the Tobi website and started the return process and I included a note that I received someone else's order and would be including that in my return. On May 30th I received the following email from Tobi
"
Hi there!,
We wanted to let you know that your return package has been delivered and is safe with us! From here, our Returns department will process your return package and issue your refund. Here is a reminder of our return process:
Here is the return process:
Step 1: Return sent back to Tobi
Step 2: Return delivered to Tobi
Step 3: Refund Processed
Our Fulfillment Center is currently experiencing a high demand which may impact the processing time of returns. We are working around the clock to ensure all customers receive their refund in a timely manner. We will send you another email once your refund has been processed..
We appreciate your patience and understanding.
XO,
Tobi Care Team

After waiting for three weeks email support on June 21st asking for a status of my return and I hear nothing. I email them again on June 24th asking for a status of my return and I get the following:

Hello My Name,

Thank you for reaching out to us!

We're sorry to hear if your item(s) did not work out for you! We would be happy to clarify our Returns Policy, for you!

All eligible returns must be received by Tobi within 30 days of your order's original delivery date. We kindly ask that all items are returns in their original condition (unworn, unwashed, unaltered) with tags (if it was delivered with tags) attached. The following items listed below are not eligible for a return, refund, exchange, or credit:

*Intimates, underwear, socks, tights, earrings, hair accessories, body suits and beauty products
*Returns received after 30 days of the original shipment date
*All items marked "FINAL SALE"
*Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains
*Shoes without the original box - the box must be free of damage, postage stickers or stamps

(Please note, items purchased with Promotion Codes do not make them non-returnable unless they are initially marked Final Sale)

We currently offer free domestic returns via prepaid labels for all domestic customers within 10 days of delivery date. After 10 days have passed, the return package must be sent back via your own funds. Any international returns is the customer's responsibility. Once the return is received by our Returns Department, please allow up to 14 business days to be completed. A confirmation email will be sent to the address on file once the refund has been processed and credited.

Still no response to the status of my refund

So I wait for another week to see if I'm going to get my refund and still nothing we are now at 32 days after the received and acknowledge my return. So I sent then one last email saying that I'm going to report them to the better business bureau and post reviews everywhere warning customers of their returns relays.

Then I get a response on July 1st

Hi My Name!

Thank you for reaching out to us again!

It looks like your return has arrived back to our warehouse.

Our Returns Department is working hard to process returns in the order in which they are received! As of right now.

You will receive an email confirmation when your refund has been processed and credited.

Thank you for your patience!

So well over a month and I still haven't been paid back my $57.00 please be warned before you buy anything from Tobi. I love the cloths the make but if you buy something that doesn't fit the way you like you may never get your money back.

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2:33 pm EDT

Tobi never shipped but lost package?

on 4.4.19 I ordered 199.46 worth of items. When i logged into my account to check status - it said there was no pending orders. The money came out of my bank account right away. I emailed Tobi.com on 4.4.19 & 4.5.19 and then again on 4.8.19. I finally got a response from them.

They said they have marked it as a lost shipment. How could it be lost when it was never sent?! So they told me that I would be waiting another 3 days to get a status on when and if they will send my items. I have already waited 4 days - the items were supposed be RECEIVED by 3-5 business days. So they are asking me to wait even longer than their standard shipping time to even get an idea of when the items will arrive?

I just want my money back and to NEVER deal with them again in my life.

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12:33 pm EDT
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Tobi returns

Purchased 4 dresses in august. Returned what I thought was all of them turned out I forgot one.
I sent to them separately on 9.26.18 & still no refund for the 4th dress! I have sent 4 emails & all they say is you received your refund! Yes on three dresses but not the fourth! No phone # to speak to someone is ridiculous! Never again! Poor customer service

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Sofa Sima
, US
Jul 10, 2019 8:48 am EDT

For my case one pant returned no refund for 2 months

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3:26 pm EDT
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Tobi no refund

I've emailed the company several times with all my info. I returned an item on 10/4. I included my order #7246253. It was a dress that was so short you could almost see my daughter's underwear.
I still have not received a credit on my credit card. No one has replied to my emails.
It's ridiculous that no one replies and it's ridiculous i haven't received a refund yet.

How is a company allowed to not have a customer service phone number?

This is a really bad business strategy as I saw many other similar complaints. :(

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8:54 pm EDT

Tobi leather skirt

I bought a leather skirt from this company on sale for $30. I wore it one time and the slit on the skirt ripped, causing the slit to be even larger. As the slit wasn't too large, I was going to wear the skirt again. When I put the skirt on a second time, one of the teeth from the zipper fell off the skirt. The skirt was very loose on me, so this was not a too-tight situation. I reached out to the company and they told me that I was unable to get a refund as I had worn the skirt. They must know about the awful quality of their clothing and that is why they have this refund policy.

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8:10 pm EDT
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Tobi not getting a refund for my return

I sent back 2 items soon after receiving them. That was approximately a month ago. They still haven't given me a credit on my charge. There is no way to contact them except for through email. It takes a few days to get an answer, and these are all automated. They said they received my returned items many weeks ago, but I still have seen no refund. I continue to send emails, but get no answers back. I am very frustrated and will never order from them again.

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4:07 pm EST

Tobi return processing

My daughter returned a white bodycon dress that was received (according to tobi customer service) on jan 24th. At that time, the tracking number that I had to locate the package was rendered invalid. It's not feb 23rd, I have not seen a refund for the returned product. And to add insult to injury, I was asked to complete a customer service survey on my closed inquiry. My inquiry is not closed. The garment was returned in original packaging, and I am still waiting on the refund - well outside of the 14 business days the site states.

This needs to be corrected asap!

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10:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Tobi has left an official reply on this complaint.

Tobi horrible customer service

I'm an overseas customer. Bought from them 2 separate times within 2 days. Both parcels were shipped out few days apart. One day i received a notification that one of my parcels could not be delivered due to an incorrect address. I checked multiple times and contacted Tobi regarding this as i knew there was nothing wrong with my address. They told me to liase with my local post office, which i did. The second parcel came about a week later. Turns out the address on the shipping label was incomplete. My unit number was completely omited out therefore they could not deliver my first parcel. They realised the issue with the second parcel but still managed to deliver it as i had contacted them regarding the issue earlier on. I contacted Tobi back with a picture of the shipping label attached and asked them to get back to me as i was not willing to pay a redelivery fee of USD20 to get my first parcel back from my local post office. Their reply was as follows, and i quote :

Thanks for your response!

Please note that your shipping address is initially correct on our end thus, it is NOT our fault your other order was not successfully delivered! This may be under the discretion of your local postal service!

Again, you're welcome to talk with them regarding why they were not able to fulfill the delivery of this order. Thus, any charges are the responsibility of the customer as all amounts in shipping your order is paid for by Tobi.

From what i can understand, shipping labels are created by the seller themselves. So how could it be the fault of my local post office that the shipping label had my unit number omitted? Throughout all the emails i have sent to them they have been pushing he blame to my local post office for not being able to successfully deliver my parcel the first time. Its been almost 3 weeks and my first parcel's whereabouts are still unknown as my local post office are trying to source out if the parcel is still in their warehouse or already sent back to Tobi. Another email from Tobi states as such :

At this time, we would be more than happy to note the order with the full and correct shipping address if you wish for our Returns Department to reship your package with a $5.00 shipping fee or we can issue a refund, upon receiving the package.

Asking me to repay an additional USD $5 along with USD $20 to get my parcel back for a mistake done on their part? Never again am i going to buy from them. I just want my money back or the clothes delivered WITHOUT having to pay additional fees. I am disgusted about the ridiculous and horrible customer service from them. If this is the way you run a business i suggest not running it at all.

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The complaint has been investigated and resolved to the customer's satisfaction.

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8:22 am EST

Tobi unethical behavior, not issuing timely refund

This company is awful! Do not order anything from them! Since the quality of the dresses ordered were terrible, I had to return them. They use a terrible postage paid label that took 3 weeks for them to receive. They received one of my returns on 11/21/17 and still have not refunded my money. The other return sent on 11/7/17 has not been received by them yet. They do not respond to emails nor is there a telephone number. My daughter didn't know I was having problems with this company so ordered a dress 3 weeks ago. Credit card charged but still have not received her dress.

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2:41 pm EST

Tobi refund

I have contacted Tobi multiple times. I sent a return 2 months ago. Have not goetyen my refund. And now nobody is even responding. And previously it's just same answer. I want a contact phone number. And call from management ASAP ! This company is horrible. I am disgusted with their service. And will never order again from them.

Hessy Derman Order # 6402653

[protected]

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10:41 am EST

Tobi do not under any circumstance order from this company!

DO NOT UNDER ANY CIRCUMSTANCE ORDER FROM THIS COMPANY! Not only are the clothes cheaply made, but they are obviously running some kind of scam.
They received my return 22 days ago and continue to give me the runaround about getting my money back. They'll tell me I'll get it by a certain date, and then when I don't, they give me a new date. They have no phone number, obviously because of their HORRIBLE customer service.

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Tobi Customer Reviews Overview

Tobi is an online fashion retailer offering a variety of women's clothing and accessories. They provide a range of products including dresses, tops, bottoms, swimwear, and outerwear, catering to those seeking contemporary fashion trends. Tobi's services include an online shopping platform with international shipping options. Customers can browse their collections and make purchases directly through the website, which features new arrivals and seasonal selections. The company also offers customer support for inquiries related to orders and returns.

Tobi In-depth Review

In summary, Tobi offers a modern and stylish online shopping experience with a wide range of trendy clothing options. While there are areas for improvement, the site provides a good balance of value, quality, and customer service.

Website Usability and Design

  1. Navigation and Layout: Website is easy to navigate, with clear categories and search function.
  2. Visual Appeal and Branding: The design is modern and chic, reflecting the brand's fashion-forward image.
  3. Mobile Responsiveness: Site works well on mobile devices, important for shopping on-the-go.

Product Range and Selection

  1. Variety of Styles and Categories: Tobi has a diverse selection, from casual wear to evening dresses.
  2. Availability of Sizes: Offers a range of sizes, but more inclusivity would be beneficial.
  3. New Arrivals and Trendiness: Regular updates with new styles keep the selection fresh and trendy.

Pricing and Value for Money

  1. Comparison with Competitor Pricing: Prices are competitive, often lower than similar retailers.
  2. Sales, Discounts, and Promotions: Frequent sales and discounts offer great savings.
  3. Overall Affordability: Good value for the price, especially during sales.

Product Quality and Material

  1. Durability of Items: Some items may not be as durable as expected.
  2. Fabric and Material Standards: Quality varies, with some products having high-quality materials.
  3. Accuracy of Product Descriptions: Generally accurate, but some items may differ slightly from photos.

Customer Service Experience

  1. Responsiveness and Support Channels: Customer service is responsive through various channels.
  2. Return and Exchange Policies: Reasonable return policy, but clarity on exchanges could improve.
  3. Customer Feedback and Reviews: Mixed reviews, with some customers highly satisfied and others less so.

Shipping and Delivery

  1. Shipping Options and Costs: Multiple shipping options, but costs can be high for faster delivery.
  2. Delivery Timeframes: Delivery times are generally as stated, though occasional delays occur.
  3. Packaging and Condition Upon Arrival: Items arrive well-packaged and in good condition.

Payment and Security

  1. Payment Methods Accepted: Accepts various payment methods, convenient for international customers.
  2. Security of Transactions: Transactions are secure, with necessary encryption in place.
  3. User Data Protection: Seems to take user data protection seriously, though specifics are not detailed.

User Reviews and Testimonials

  1. Customer Satisfaction Levels: Satisfaction varies, with some very happy and others not.
  2. Common Praises and Complaints: Praises for style and price, complaints about inconsistent sizing.
  3. Trustworthiness of Reviews: Reviews appear genuine, but more transparency would be reassuring.

Social Media Presence and Engagement

  1. Activity on Platforms: Active on Instagram and Facebook, with regular posts.
  2. Interaction with Customers: Engages with customers, responding to comments and messages.
  3. Content Quality and Relevance: Content is stylish and relevant to the brand's image.

Sustainability and Ethical Practices

  1. Eco-friendly Initiatives: Information on sustainability is limited, more transparency needed.
  2. Ethical Sourcing and Manufacturing: Not much information available on ethical practices.
  3. Transparency of Business Practices: Could benefit from more openness about business operations.

Loyalty Programs and Incentives

  1. Rewards Programs: Offers a rewards program for frequent shoppers.
  2. Membership Benefits: Members receive special offers and promotions.
  3. Referral Bonuses: Referral program available, but could be promoted more.

Brand Reputation and Industry Standing

  1. Market Presence and Popularity: Tobi is well-known among online fashion retailers.
  2. Comparisons to Industry Leaders: Holds its own against larger competitors.
  3. Awards and Recognitions: No specific awards noted, but has a strong following.

Accessibility and Inclusivity

  1. Size Inclusivity and Range: Offers a variety of sizes, but could expand further.
  2. Representation in Marketing: Marketing could show more diverse representation.
  3. Accessibility Features on Website: Basic accessibility features in place, room for improvement.

Checkout Process and User Experience

  1. Ease of Checkout: Checkout process is straightforward and user-friendly.
  2. Guest Checkout Option: Guest checkout is available, making purchases quick and easy.
  3. Order Confirmation and Tracking: Order confirmation and tracking are provided and reliable.

Overall Shopping Experience

  1. Summary of Pros and Cons: Pros include trendy styles and good pricing, cons are inconsistent sizing and limited sustainability information.
  2. Recommendations for Improvement: Could improve by providing more size options and being more transparent about sustainability practices.
  3. Final Verdict and Rating: Overall, Tobi offers a positive shopping experience with room for improvement. Rating: 3.5/5.
How to file a complaint about Tobi?

### How to File a Complaint Against Tobi on www.tobi.com

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Tobi in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Remember to follow these steps to effectively file a complaint against Tobi on www.tobi.com.

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Tobi contacts

Phone number

+1 775-285-6336

Website

www.tobi.com

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Use this comments board to leave complaints and reviews about Tobi. Discuss the issues you have had with Tobi and work with their customer service team to find a resolution.