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http://forums.t-mobile.com/tmbl/board/message?board.id=Android3&thread.id=14957&view=by_date_ascending&page=1
I purchased the new Google Phone G1 from TMobile assuming that google and TMobile will provide good support. But I am upset that the support and attention is very poor. I am surprised to see that
Basically, customer support rep told to reset the phone to factory default for a problem that the phone was not connecting to internet. The factory reset messed up everything that I could not even get the phone to make any calls [some additional functionalities of the new phone won't let you get to the main screen without connecting to Google servers which obviously needs internet]. Now customer support says it can't help with it and asking to wait until they find out a resolution and they don't provide any alternative on how I will manage without a phone. I am very upset with this kind of service from TMobile. It has been 3 days since this happened and they do not have a clue on what to do.
Agreed, T-mobile is the worst. I wasn't under contract and they charged me $200 when I left saying their notation said I was still under contract and that a "verbal" contract was enough. This is a really shifty and unethical company
EWW A SIDEKICK TO REPLACE A DASH? THAT'S HORRIBLE.
SOMEONE TOLD ME THEY HAVE BEEN MAILING REFURBISHED OR OBSOLETE PHONES.
I WOULD GO TO THE STORE AND DEMAND ANOTHER "DASH"
SIDEKICKS ARE BULKY AND UGLY
In response to a $300 bill in which I made a single 1-minute phone call in Denmark, T-Mobile customer service advised me not to take my G1 overseas, as it racks up data roaming charges and there is no sure fire way to turn it off... so just by turning on your G1 overseas, you are running up charges. Period. Only solution offered by T-Mobile was $40 credit if I renewed a 2-year contract. This to a 10-year customer. What a joke. Guess it's time to get a Blackberry.
Call into the retentions department and explain to them that you are a customer since 2017 and you want (dont ask for it, demand it) the Loyalty Plan for 39.99 (this is a new promo price)
Can't say anything bad about the phone except for it's a little big. I received the G1 the day it came out back in Nov. 2017 and love it. I have also called about some issues back then, but they were nice and fixed the problems right away. Sorry you're having issues/problems, but this phone still does everything I need and want, as opposed to iphone. I like sending picture messages and being able to forward mail and text messages.
Hope you get the help you need.
I can not use the internet at all. They have been charging my account for a week now and I spent several hours on the phone trying to get the issue fixed, only for them to tell me it could take up to 14 business days. I am very displeased and I am going to file a complaint. I will not pay for any service until I can use the phone.
T-mobile did not provide services that try to meet the needs of the customer but instead take opportunities at the customers at every single opportunity. I was recently recommended to change my family plan to get more minutes, (ie. I will be paying more each month), and the most outrageous thing was they extended EVERYONE in my family plan for another 1 year! Members of my family plan have various contract end date due to the different timing that we requested for a phone upgrade. This was definitely NOT clearly communicated, call agents would explain one thing, and when they READ the agreement in some annoying, non-serious tone, it means another thing! I strongly suggest that one do not stay around with T-mobile longer than you need. I started with them 5 years ago, during which I lost a phone and requested for a new phone upgrade, and move to a family plan along the way, 2 decisions held me captive for 5 freakin years. That's a pirate ship.
Vanessa, I'm sorry to hear about you and your friend's unfortunate experience with T-Mobile. Given your situation, I though I'd mention that I work for the consumer advocacy website http://www.fixmycellbill.com, powered by a company called Validas, where we slash the average cell bill by 22 percent. It costs five bucks if you want to implement our suggested changes to your plan (the average consumer currently saves around $450 annually through us) but we will analyze your bill for free without any commitment of purchase, just to let you know exactly how many dollars your carrier is ripping you off by. I could go on and on about how shifty these cell companies can be in their attempts to make you overpay. For more detailed explanations and updates about ways to save on cell bills, join the fixmycellbill.com group called “Fight Back” on Facebook at http://www.facebook.com/profile.php?id=14000612&ref=profile#/group.php?gid=54728362842&ref=mf or follow us on Twitter at http://twitter.com/FixMyCellBill.
Validas’s fixmycellbill.com is becoming known as the preeminent advocate for the wireless consumer, which has reflected in the media:
on Good Morning America at: http://www.abcnews.go.com/GMA/story?id=6887412&page=1
on CNBC at: http://www.cnbc.com/id/22782456/
on MSNBC at: http://redtape.msnbc.com/2017/02/how-to-save-mon.html
and in the New York Times at: http://gadgetwise.blogs.nytimes.com/tag/validas/
Good luck to everyone reading on cutting down your cell costs, and let me know how much you were able to save through fixmycellbill.com.
Dylan
Same exact problem! Internet service does not work at least 30% of the time. I only use approximately 300-400 minutes a month, and check email on average once every couple of hours, but the battery is completely dead from a 99% charge after 4 hours. Rep in store told me battery could hold a 5-day charge, depending on usage. I was very concerned about battery life because we are not allowed to charge at work (THEFT OF ELECTRICITY - WTF?). I go back in to store because track ball does not work, I am receiving virus messages (even though I have not downloaded anything), and had other physical issues with the phone, including poor battery time. Told that the CSR did not "mislead" or "misinterpret" the battery life of the phone - it DOES get up to 5 days off a charge - IF THE PHONE IS COMPLETELY OFF. Told that 2-4 hours is about normal because the phone MUST BE CONNECTED TO THE INTERNET AT ALL TIMES WHEN ON, and that is what is wasting the battery. Told that I should have "done my homework - no one at T-Mobile has misrepresented the phone". No one at T-Mobile could tell me if there was virus protection on the phone, but that I "shouldn't worry". WTF? WORST customer service I have ever experienced, and they are saying that my "contract date" started the day I ordered the phone - no matter that I didn't get it for 2 freaking weeks
I purchased the G1 and have some problems as well. Overall I like the phone and I believe the G1 can be a better phone than the iphone. That is once they fix the problem. The G1 does not connect to WEP wifi connection. So if you are in a building such as hospital and they use WEP public wifi you cant connect. However, if the building uses WPA wifi it works awesome. Also, if you have a Mac the G1 does connect to it. It just does not see it as an external or anything. So if you use itunes you cant download your already purchased songs. What a hassle. Someone fix this! once they do it will blow away the iphone. And Im a pro Mac.
i to have a complaint about t moble me and my partner have been with the company for many years with no trouble at all untill now.we renewed our contract in april of this year for a further 18mth only to fnd out that 3 mths into it, t mobile have charged us full price line rental instead of the half price like we were told we were getting.When we phone them to tell them of this matter all we get is one member of there staff is VERY RUDE telling us a pack of lies we on this ocasion feel very let down by the company, we are now trying now to get out of this contract and will never recomend or go with them again.