The complaint has been investigated and
resolved to the customer's satisfactionResolved TLG Great Fun — unathorized charges
resolved to the customer's satisfaction
Class action lawsuit against trilegiant aka tlg great fun
This website below is starting a class action lawsuit against trilegiant. if you were one of the what seems like hundreds of consumers who were duped into this membership then follow this link and add your information. it's about time someone does something about this! it also provides a list of the names they do business under such as tlg great fun.
I bought a product from a company called ez comfort (personal care products), during my shopping experience I filled out their "rebate eligibility" form. turns out I wasn't eligible for a product rebate but was signed up for this $12.99 monthly entertainment card with tlg great fun. I had no idea and would not have agreed to any such thing as I am living on unemployment and can't even make my mortgage payment!!! and I could admit user error if I had received the card and the charge right away but I ordered from ez comfort at the beginning of february and didn't receive any correspondence or charge from tlg until the beginning of april. seems to me like if this was legitimate I would have received a letter, email or welcome package immediately and my card would have been charged in february or march.
Ez comfort is obviously getting something from trilegiant for this sleazy duping and selling of their customers to them. when I called and explained the situation ez comforts had no comments other than I applied to see if I was eligible for a $20 rebate which automatically entered me in to this card. when I asked her why they would offer a customer a $20 rebate on an order that came to $11.97 with shipping she couldn't answer. yeah, that's not a scam at all.
I called my bank to have the charge reversed but as always chase was looking out for their customers and told me trilegiant would have to authorize the charge cancellation!!! even after I explained I didn"t authorize the membership to begin with!!! i'm guessing there's an affiliation there too!
Trilegiant (aka tlg great fun) canceled my membership and agreed to refund my account but it would take 1-2 billing cycles which means if they follow through (which does not appear to be there usual practice from all the complaints) i'll see that money in 1-2 months.
I have other personal issues going on and need to cancel my bank account now so i'll never see that refund. I tried to explain that to tlg but it fell on deaf ears. i'm out the $12.99 but I signed up for the lawsuit. I suggest anyone else with complaints do the same thing. don't forget to write a complaint about or to the company that gave you up to trilegiant too. orbitz, ez comfort, priceline, etc. they're getting something from trilegiant in order to hand you over like that. I don't know whom i'm more pissed at trilegiant or the company who gave them my card!!! either way both have lost a customer!!
As a side note for the poster who stated they worked for tlg and it was not a scam but customer failure to read the fine print... search the internet, I found 3-4 different sites on my first search devoted to page after page of complaints from customers who did not know they were being signed up, who were charged several months after their original non tlg purchase that led to their membership, and who were charged repeatedly after receiving a cancellation confirmation # from tlg. while I can agree that if you were charged for several months or as one poster stated years before realizing it then that is a personal issue but for the hundreds of other consumers who responded immediately (some of us while the charge was pending) on the basis of a product"rebate eligibility"or"protection" this is a scam!!! or it would be in large bold print that you are being redirected to an entertainment value card and it would happen at the end of your purchase not during it and people would recognize the name on the charge.in that case there would be at the most maybe one page of complaints not more than 13 on this site alone. how does it feel to know you make your living off other peoples frustration, tears, and loss???