TicketGum
Reviews and Complaints

I had an absolutely ghastly experience with TicketGum (ticketgum.com) recently. I was all excited to see Spurs take on Newcastle, but things quickly turned sour at the gate when the scanner failed to register my tickets. To my great disappointment, I was then informed that my tickets were fake, which really left me feeling let down and disenfranchised.

That wasn't the only issue, either. Even before arriving at the stadium, I received an email alerting me to the fact that my tickets were now invalid. This came as a complete shock to me and left me feeling utterly bewildered. TicketGum then proceeded to email me some new tickets that were supposedly valid, but when I arrived at the stadium, I found that these seats were in a totally different part of the ground.

Given these unsettling experiences, I'm left feeling very suspicious of TicketGum and their practices. It seems like they may be involved in the shady business of reselling tickets over and over again, which is an absolute outrage and a flagrant breach of trust. I urge anyone who is considering using this company to think twice and to consider other, more reputable ticket vendors. There is simply no excuse for this kind of behavior, and it does not well reflect on TicketGum whatsoever.

My experience with TicketGum was less than satisfying, to say the least. My friends and I were excited to attend a match at the Emirates stadium, and we were willing to shell out over ?300 for seats behind the goal. We were thrilled when our tickets arrived on Friday, but our excitement quickly turned to disappointment when we realized that our seats were a far cry from the ones we had paid for.

We were located in the uppermost tier of the east stand, so high up that we could hardly make out the faces of the players on the pitch. This was not at all what we had expected or paid for. Even worse, we were not able to get in touch with anyone from TicketGum until after the match. When we finally did hear back from them, they offered us a paltry ?30 refund for the difference in the price of our original seats and the ones we had been assigned.

To make matters worse, TicketGum had the audacity to describe these seats as "luxury" - a term that could not have been further from the truth. I couldn't help but feel disappointed and frustrated that I had saved up for months only to be let down by TicketGum's false advertising and lack of customer service.

What made things even worse was the presence of a young boy nearby who was struggling to see the players from his own seat. It was heartbreaking to see him miss out on the match because of TicketGum's mistake.

Overall, my experience with TicketGum was highly unsatisfactory and I would not recommend their services to anyone looking for reliable and enjoyable match day experiences. I plan to share my experience with others to ensure they avoid similar predicaments in the future.

I recently had a disappointing experience with TicketGum, an online ticket purchasing platform, when I ordered tickets for the Roland Garros tennis event in 2019. While I had paid for and expected to receive tickets for two days of the event, I only received confirmation of one day's attendance in my inbox. What followed was an excruciatingly frustrating experience, as I attempted to rectify this issue with TicketGum customer service by sending over 20 emails to no avail. Unfortunately, my pleas for assistance were met with complete silence - a truly disheartening experience for someone who was eagerly looking forward to attending such an exciting event.

As an international customer traveling all the way from the US, the prospect of not being able to witness the full extent of the tournament was ultimately disappointing, and my experience with TicketGum was at best unfavorable. Despite the fact I had provided them with all the necessary information, including my order number 202827, they seemingly showed no interest in ensuring I obtained what I had paid for. To make matters worse, I was left with no other tangible option than to report TicketGum to the FBI - a step I'm sure nobody would ever want to undertake and one that will almost certainly impact the company's reputation.

In summary, while there are many qualities attributed to TicketGum - such as the platform providing convenient and relatively affordable means of purchasing tickets to various events, it is clear their customer service is lacking. Overall, I would recommend potential customers to exercise caution and assess whether they are willing to risk the costs of purchasing from this site. In the future, I hope to see the French Open take action against fraudulent ticket sellers like TicketGum to prevent other customers from experiencing similar frustration and disappointment.

I recently purchased tickets for a Premiership game through TicketGum (ticketgum.com) and unfortunately had a less than satisfactory experience.

To start with, my tickets were delivered much later than expected, which left me with minimal time to make alternate plans if needed. On top of that, the tickets I received were not the ones that had been advertised on the website. Needless to say, I was beyond disappointed with the outcome.

When I attempted to address these issues with customer service, I was met with unhelpful responses and hidden behind vague terms and conditions. As someone who was genuinely excited for this event, their lack of accountability and support was disheartening.

I urge anyone considering TicketGum to save themselves the trouble and look elsewhere for a more reliable and trustworthy ticket provider. Don't waste your hard-earned money on an experience that will ultimately let you down.

TicketGum, an online seller of sports tickets, has recently received a negative review from a customer who claims that they are an "absolute rip off." According to the review, the customer purchased tickets to a highly anticipated match between Chelsea and Everton, which was scheduled for 8th of March 2020. After making the purchase, they were informed that they would have to collect the tickets in a location near Edgeware Road on the day of the match.

However, upon reaching the stadium, the customer was shocked to discover that they were not allowed entry despite having the said purchased tickets with them. This led them to send an email to TicketGum, but to their utter disappointment, they did not receive any response or support from the seller. As a result, the customer was faced with a monetary loss of £300 for the cost of the tickets and an additional £500 for their travel expenses. To make matters worse, their name has apparently been added to the "blacklist" at Chelsea Football Club.

This unfortunate incident highlights the importance of being vigilant when purchasing tickets from third-party sellers. While there are many reputable companies that specialize in selling sports tickets, it is essential to exercise caution and research the seller's reputation before committing to a purchase. TicketGum, the subject of this negative review, seems to have failed to provide quality customer service, leading to a significant loss for the customer.

Overall, it is advisable to be cautious when purchasing tickets online, and if possible, choose well-established and recognized sellers. As for TicketGum, this review serves as a warning to potential customers to be wary of engaging with the company in question.

Recently, I had a very unpleasant experience while purchasing sports tickets from TicketGum. I spent over ?400 on two tickets to a highly-anticipated match and gave them as a gift to some business associates. However, the experience turned sour when my associates were unable to enter the stadium as they found out that the tickets were fraudulent.

I was extremely disappointed and decided to notify TicketGum about the issue. I even provided them with a document from the stadium authorities that clearly stated that the tickets were fake. Despite presenting all the necessary evidence, TicketGum refused to refund my money unless I promised not to air my grievances on social media platforms.

As a customer, I was extremely upset with this experience. It is unfair for any company to demand a customer to hide information or provide any form of commitment simply to receive a refund for something that they have purchased. This was a clear indication that TicketGum was not taking responsibility for their sale of fraudulent tickets, which is extremely unethical.

Considering the emotional stress and financial loss that I faced, I couldn't help but feel that this was a terrible organisation to deal with. In fact, I strongly believe that the lack of genuine negative reviews about TicketGum is due to the fact that other customers who have had similar experiences as me were probably not able to receive their refund or decided to stay silent.

In summary, my experience with TicketGum was extremely frustrating and disappointing. Their lack of concern for my predicament and their attempt to silence me from sharing my experience with the general public shows that they are not a trustworthy platform to purchase tickets from. I highly recommend that you think twice before engaging with this organisation.

My experience with TicketGum was extremely disappointing and frustrating. My family and I had planned a trip to Roland Garros, which was a dream come true for my dad who had talked about going for years. I wanted to make this a special experience for him and show my appreciation, so I decided to splurge on the best tickets available. I purchased three tickets in the most expensive category for a total of 1.220.

Unfortunately, the customer service was lacking from the start. I had to complain twice that the tickets had not arrived, and I received no response until the day before the event when they finally sent the tickets. I was shocked and upset to find that the tickets were not what I had paid for at all. Instead of the premium tickets I had purchased, I received three tickets in the worst possible seats, worth only 195 in total. They had scammed me out of 1.025, ruining our once in a lifetime experience.

Needless to say, I would highly advise anyone to avoid TicketGum. The disappointment and frustration of a ruined experience is definitely not worth the risk. It's unfortunate that there are companies out there who are willing to take advantage of people like this. My advice to anyone who is looking for tickets to any event, whether it be a sports game or a concert, is to stick to reputable companies with good reviews and a long-standing reputation in the industry. Don't take the risk with a unknown company like TicketGum, it's simply not worth it!

When planning my trip to the UK to watch some football games with my son, I made the decision to treat us to long side deluxe tickets for the Liverpool vs Brighton match. I was truly excited and looking forward to seeing the game from the best possible view. Upon arriving at our hotel, we received the tickets from TicketGum and quickly opened them to check out our seats. To my disappointment and frustration, we had been given upper corner tickets instead of the desired long side deluxe seats that we had paid extra for. This was not what we wanted and felt like we had been scammed out of our money.

I was hopeful that by contacting TicketGum immediately, I could remedy the situation and they would honor our original order. The problem however, was that TicketGum had no direct contact number and email was the only means of communication available. There was less than 24 hours until the game started, and I was concerned that there wouldn’t be enough time to resolve the issue.

As a result of this terrible experience, I strongly advise against using TicketGum or any other ticket agency without reliable 24/7 customer support. I would highly recommend people use better-known providers for their ticketing needs. It’s important to avoid unreliable agencies that might make a mistake or try to scam customers like you or me, and ruin what should be a wonderful experience.

Have you ever been tempted to buy a ticket for a popular sporting event from an online ticketing site like TicketGum? Sure, the convenience of buying tickets from the comfort of your own home is appealing, but you might want to think twice before clicking that "buy" button.

Let's use Arsenal football matches in London as an example. The ticketing system for Arsenal games can be a bit complicated for those unfamiliar with it. However, it is actually cheaper to purchase an Arsenal Red membership and then an Arsenal match ticket rather than buying a fake ticket off TicketGum. An Arsenal Red membership costs only £34 per person and tickets for Category C matches start at £27.50 for a lower-tier ticket, Category B starts at £37.50, and Category A (matches against Liverpool, Spurs, and Man U) start at £65 for a lower-tier ticket! Not only is it cheaper to buy directly from Arsenal, but it's also 100% guaranteed to be legitimate.

Furthermore, ticket touting (selling tickets for events at inflated prices) is illegal in the UK. Therefore, if you buy a ticket from any website other than the official Arsenal website, you run the risk of being scammed and paying way over the odds for what the ticket is actually worth. Don't be a victim!

Additionally, Arsenal offers discounts for tickets purchased for children under the age of 16, making it even more affordable to attend a match. So don't let the desire for convenience and fear of missing out cause you to get ripped off. Only purchase your Arsenal tickets through Arsenal Official for a guaranteed, legitimate ticket at a fair price. Tourists should take note too – steer clear of ticket touting websites and buy directly from Arsenal to avoid scams and disappointment!

I recently had an experience with TicketGum, and unfortunately, it did not go as smoothly as I hoped. I purchased three tickets for an Arsenal-Watford game, but due to the current COVID-19 situation, the game has been postponed to a date that is yet to be determined.

Firstly, I received an email from TicketGum about the postponement, in which they provided two alternative options: either to keep the tickets for the new date or to receive a coupon. However, these options did not work for me as I intended to attend the game with my son and nephew who live outside the UK.

After communicating my situation with TicketGum, I was offered a 30% refund, which I found to be disappointing and unacceptable. It was as though they were trying to brush off the situation instead of taking responsibility for the inconvenience caused.

Overall, my experience with TicketGum was far from satisfactory and I would not recommend them to anyone. I strongly advise that you steer clear of this ticketing site as you could potentially lose your hard-earned money if you encounter any issues with your purchase.