CB Department Stores T.J. Maxx Complaints #182-201

T.J. Maxx review: treated a return with bad form.

Silvia122 of US

Jul 30, 2019 7:13 pm UTC

Verified customer

I went into a local TJ maxx this morning before work to return two items from a purchase made about a week ago. It was early in the morning, so I may have been one of the cashiers first customers. When I told her it was a return she was really initially unhappy about it which I understand might be because it reflects poorly on her sales. She asked me if they were used and what my reason for the return was. I had just made the purchase, both items were brand new, and the top had its original tag.

She pointed to the shoes and said they were used and could not be returned to which I pointed out that they were in prestene condition with stickers still attached. She took them over to a manager on the side. I heard the manager tell the cashier the shoes looked new. After speaking to him for a bit, they both returned and told me they were used and could not be purchased. Really? I asked her to point out signs of whare. She could not. She then tried to tell me my recipt was incorrect, and had no shoes listed on it. I had to point out that the last item was the footwear. Again no apology, no reasoning, no offer to exchange or find another size. Just continued to insist I couldn't make the return, and made me feel like a honest transaction was criminal. I have taken photos of the shoes while with the cashier. I called the customer hotline this morning and was told I would be sent an email within an hour. Its 4 PM I have yet to hear anything. I'll wait, but honestly I will not be shopping the Tj Maxx stores again.

0 comments

Add a comment

T.J. Maxx - store policies 31

Resolved

T.J. Maxx - bad employer 15

Resolved

T.J. Maxx - lied about return policy 11

Resolved

T.J. Maxx - declined checks 16

T.J. Maxx - stealing 21

Resolved

T.J. Maxx - Merchandise return

T.J. Maxx - customer service

T.J. Maxx - online shopping 1

T.J. Maxx - I am complaining about clearance price item

T.J. Maxx - shady practices-poor customer service

Resolved

View all T.J. Maxx reviews and complaints

T.J. Maxx Contacts

T.J. Maxx phone numbers

+1 (508) 390-1000

Click up if you have successfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number

+1 (800) 926-6299

Click up if you have successfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number

Customer Service

+44 192 347 3561

Click up if you have successfully reached T.J. Maxx by calling +44 192 347 3561 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +44 192 347 3561 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +44 192 347 3561 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +44 192 347 3561 phone number

United Kingdom

+61 130 076 8913

Click up if you have successfully reached T.J. Maxx by calling +61 130 076 8913 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +61 130 076 8913 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +61 130 076 8913 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +61 130 076 8913 phone number

Australia

+43 19 287 669

Click up if you have successfully reached T.J. Maxx by calling +43 19 287 669 phone number 1 1 users reported that they have successfully reached T.J. Maxx by calling +43 19 287 669 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +43 19 287 669 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +43 19 287 669 phone number

Austria

+49 21 188 223 267

Click up if you have successfully reached T.J. Maxx by calling +49 21 188 223 267 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +49 21 188 223 267 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +49 21 188 223 267 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +49 21 188 223 267 phone number

Germany

+353 12 476 126

Click up if you have successfully reached T.J. Maxx by calling +353 12 476 126 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +353 12 476 126 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +353 12 476 126 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +353 12 476 126 phone number

Ireland

+31 107 114 866

Click up if you have successfully reached T.J. Maxx by calling +31 107 114 866 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +31 107 114 866 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +31 107 114 866 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +31 107 114 866 phone number

Netherlands

+48 225 510 727

Click up if you have successfully reached T.J. Maxx by calling +48 225 510 727 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +48 225 510 727 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +48 225 510 727 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +48 225 510 727 phone number

Poland

+1 (833) 888-0776

Click up if you have successfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number

More phone numbers

T.J. Maxx emails

customerservice@tjx.com

100%
Confidence score: 100%

Support

T.J. Maxx address

770 Cochituate Road, Framingham, New York, 01701, United States

T.J. Maxx social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 30, 2026
View all T.J. Maxx contacts