T.J. Maxx
reviews and complaints

I am making a complaint about manager Connie in Victoria Tx 77901.

Connie is a very harsh, crule manager, she doesn't let her employee talk in spanish, she says only english is permitted at work, she is being so racist toward the hispanic workers. Connie is also so unfair to hispanic and she doesn't give them hours, just because she can do that and she is the one making the schedule. I have several coworkers that have quit because of her attitude and the way she treats them. Everyone has made a complaint about her with the other Manager but nothing has change, she is still being so racist. Connie also has favoritism with some coworkers and those are the one that get the hours and those are the ones that she treats them good. Please get this issue resolve or We will have to take further actions. Also talk to Connie about leaving her personal life at home and don't be taking her problems out at work, because if she comes in mad she will take it out on workers and starts disrepecting them. Thank you for your attention.

Between employees being rude to customers, employees being rude to other employees in front of customers and employees flat out ignoring customers, and dirt all over the floors, the Cranberry Township PA location has really gone down hill in the last year.

I used to shop there all the time until I had 3 bad experiences the last 3 times I was there. I was ignored by a young black male (I think his name was Denny or Dennis) and a young white female a few months ago as they were talking to each other. I then had 2 separate times where I experienced awful interactions from the cashiers. One was an older women with gray hair that stood there complaining to me about how awful her day was the entire time about 2 months ago. I did not see her name tag. And the last time the name tag said Patty about a month ago. I was pestered the entire transaction about the credit card and she just kept telling me I would regret not getting it. I don’t know how many times I told her no and each time she got more persistent and rude about it.

They items were a Dockers shorts and a Dockers pants, the two items were a size too small for me so I didn't have a receipt for them because it was a b-day gift. So I went to the store and asked if I could exchange them for a bigger size in which I was looked upon cause of the way I was dressed,(I'm homeless) I told them if they could please assist me in found the items on there racks because I saw them in the racks and the items I was trying to exchange was not damaged or stained they were in good condition and they had the original tags of the retailers, u which all your items have the same tags from the retailers. So all they just did is looked at how I was dressed and denied my service. So you guys need to train these staff more and teach them to be more respectful because at the beginning of me entering the store I was fallowed by the staff thinking I was going to steal due to how I was dressed. The store number and location of the store is 460 Camino de estrella, San Clemente, CA 92672.

I visited the TJMaxx in Hartsdale, NY on 6/29 @ 1:15PM. I grabbed two items quickly and got on line because, as always, it was ridiculously long. When I reached the register one of my items needed a price check. At 1:39 an employee was called. I waited 5 minutes until the cashier asked another employee who just called on the speaker again for a price check. (4 other employees were behind the counter doing nothing). After a 3rd call, Brionna or Brianna came strolling up to the register to help and took her time strolling back for the price. She came back, shouted the price to me, I nodded and she went to print out the tag. She checked her phone, talked to other employees, after the tag was printed out and placed on the item, she never brought the item back to the register. My cashier eventually went over and took it off the counter. I exited the store at 1:55. Brionna should be trained to the fact that not everyone has nowhere to be and the task at hand should be complete before being distracted with phones and personal conversations. I was late getting back to work while trying to run one errand during my lunch break because that is the only time in my day to get things done. This TJMaxx location is always a disaster and I will not be returning.

On 06/20/22 went to TJ Maxx in Morrisville NC to return a defective pot I had purchased with the receipt. The Manager Jean Looked at me up and down because of my dark skin tone and scarf on my head she nastily said. "I am not returning this." She pointed out water stains on the pot. The stains were from being in my car plus we had several days of torrential thunderstorms for a few days prior to my return date. At first she tried to say there was no label on the pot so she couldn't refund me but had to change that excuse because there was no label on the pot the begin with. TJ Maxx has the pot in their possession but the manager is still trying to hold on to my money.

Also TJ Maxx's return policy and exemptions/exclusions was not explained me.

The pot is heavy and it aggravated an existing hand and wrist injury I have. I explained all of this to Jean. She was racist towards me with an aggressive nasty attitude.

I have spent thousands of dollars of dollars shopping at TJMAXX and Homegoods. The minute I had an issue with a product I get the racist judemental attitude from the manager. I will no longer shop in TJ MaXX Home goods Stores.

Melanie the manager at the Shaw location in Fresno, refused to return 4 necklaces that changed color in the packaging. With Receipt present dated 4/20. She acknowledged that the Merchandise is defective and asked me to take to the original store of purchase.

Saturday 6/4/22 @ 12:45 p. Amanda; front-end supervisor.

Marshalls looking for a pair of baby sneakers. There was an area for clearance shoes which all had red stickers. There was also a cubby that had 4 Reebok boxes stacked. Above, there was a sign that stated "Reebok $24.99" crossed out with a big red tag $20. My pair rang up $24.99 and cashier went to front-end manager for adjustment. I was asked if they had a red sticker which they did not. I offered to show "Amanda" where I found the boxed pair. She was extremely put out and it showed as if I was wasting her time. After pushing past customers, she then scrutinized the sign without speaking to me. Quite smugly and abruptly, she then said "The SKU is different. They ARE NOT $20." I took the remaining boxes and stacked them in front of her on the top of the cubby asking if they were all wrong? She then said that I was being rude then not so nicely opened 2 boxes. The first Reebok box was a different style while the second Reebok box had another box within it containing Tommy Bahamas. I then asked her although mine were a different style Reebok would she honor the lower price {as they were not only within the $20 Reebok cubby but also the last pair of that style). She replied "NO". She returned to the cashiers and under her breathe she said "If you didn't throw boxes at me, I would have honored the price." Embarrassing. Then she said loudly "Have a good day!" repeatedly... dismissing me. I believe that she never intended to honor the price as it appeared to me that her main objective was to "prove me wrong".

I have never had this kind of experience at any TJX Company store. If anything staff are usually kind and respectful. For $4.99 I was belittled. humiliated and dismissed. I informed "Amanda" that I would be contacting corporate regarding her treatment of me. Her response was obviously fascicious stating for the last time "Have a good day." further dismissing me in front of customers, cashiers and my young grandson. Her bravado in front of us all was unprofessional to say the least. Unacceptable.

I was discriminated against apparently the item I was purchasing had a wrong tag and a associate came from another register to address the issue she emptied I changed the tag from a different department the whole scene was embarrassing I shop at tj maxx allot I’ve never had something like this happen April 30,2022 She even went has far as saying the tag code was suppose to be 19 of which it was 19 the reference number on the receipt [protected]

Auth 092827

On 11/23/21 I received a congraulations on your new role at tj maxx never was hiredfor the job when I called to find out what was going on the manager says he will call me back in two days never heard from him again that is no way to handle business so I waited a week to call back to see what happen employer kept saying he was not in so I decided to take my business some where else

Please note that I did not receive any credit cards from TJX Rewards please dispute the amount due.

Credit Card ending 8122 as shown on the letter sent across from your team.

Amount due as the mentioned - $ 179.30

Kindly help me slove this issue

I was in tj max in Philadelphia 1851 Christopher Columbus Blvd and witnessed a robbery with a security guard right there a guy came in cut security alarms off of 8 handbags I believe they were Michael Kors Handbags the security guy said to him I see you bro the guy said I know and walked right out of the store no one did nothing I approached a manager and she said they are not allowed to stop or say anything to anyone who steals from there store I was scared and would never go back there again and I am in that store a least 3x’s a week what a disgrace

Today I shopped a shirt at TJ Maxx, 875 Queens Street, Southington CT. On the shirt was a red tag price of $8 which was very clearly marked and $ 8 sticker was very firmly affixed. On the checkout price was scanned as $34. I brought it out in the notice that the price affixed was different from price scanned. The manager was called and she said that we cannot sell you the shirt for $8 as somebody has wrongly put it on. Well it is the fault of the store if they put wrong price. I spent time looking for shirts and for me the price is what is put on the sticker. TJ Maxx should have sold the shirt for $8 which was on the tag. Does it mean that the prices on the tags could be wrong and customers at other occasion may be paying more that the actual price. How could I pay 34 when it clearly shows $8. What if had paid $34 and if I wanted to return then would TJMaxx take $8 as $34. I am a regular customer and today I had been thoroughly disappointed. Now I would always be doubtful about the prices.

Staff at TJ Maxx were adamant and were not willing to even listen to my argument.

Kindly look into it.

Thanks,

Dr. Azhar M. Khan

[protected]@yahoo.com

I went to TJ Maxx on Sat 4/9 in McMurray Pa for a little shopping. I've always enjoyed TJ and have been a loyal customer for over 20 yrs. However my family and I are seriously reconsidering shopping elsewhere. Here are the reasons. As I was checking out I noticed on the wall a long line of shopping bags with the words BLACK IS BEAUTIFUL. I found that to be highly offensive and racist. We are suppose to a society that recognizes all people not just one group. It is discrimination to have a sign like that hanging up in your store. Where is the sign that touts WHITE IS BEAUTIFUL?ASIAN IS BEAUTIFUL?

The lady who waited on me this past Saturday told me that people had been complaining all day about those bags. KEEP POLITICS OUT OF RETAIL! Take down those bags and replace them with more appropriate ones

Amy Bartoli

Store in coral springs. My dghtr works closing and this same manager every time keeps her employees hostage clocked out past their shift. She has them clock out and they have to wait more than 20.mins for her to circle around the store to do whatever and make them wait for her to finish. It is absolutely against the law for them to clock out and have to remain hostage inside the store. An employee this evening had to call her to let them out. I will call the dept of labor on you if not addressed. I expect a response back at [protected]@hotmail.com. i will call corporate tmrw as well as the store.

I went to purchase a gift on 3/4/22 at 10:33 am on location 15740 N. Dale Mabry. Tampa, FL. I purchase 5 items and realized while still in my car ready to leave that 6 items were scanned instead of 5. When I was at the cashier she mentioned something she likes about another item as a distraction. I thought it was unusual . I suspected this is Not the first time she has done this, stealing money from customers. It was cashier 1004 on 3/4/22 at 10:33 am. Very disappointed and so inconvenient. I recommend management take a look at this closer because this is not her first time and will continue to happen at this store.

I ordered a camo hoodie $39.99 on January 8. They sent the wrong item so I shipped it back. Today is February 10 and I’ve been waiting on my refund since I returned it which was immediately after I got the wrong item in the mail. They finally sent a credit card for $9.31. I called support and was told ( Oh ! I’m sorry, it got messed up and we’ll send the rest in 7-10 days in an email. It will have taken them well over a month to get my full refund for something they screwed up in the first place. I’ll never use TJ Maxx online again so beware and don’t waste your time with em.

I like shopping at tj max but on many occasions have encountered a rude manager or cashier!

what is the problem?
are they not paid a decent wage?

the cashier i encountered today did not provide a bag when i asked for one. She said she had no small bags and was very distracted. Did not provide eye contact and was constantly looking elsewhere! was not courteous at all! very disturbing!

First, let me say that I have been shopping at the TJX stores for years and for the most part, have always had good experiences. However, whenever they started their online shopping it has changed (particularly around the holidays). I submit an order, generally between $300-$500, and almost always 8-10 days later they start cancelling items that were very much available and in my cart when I submitted my order. This is extremely frustrating, again, particularly when I'm shopping for items for family and friends around the holidays. I think that I have my shopping pretty much completed and then, at the last minute, items are cancelled out of the blue. In addition to managing their inventory, they really need to do something about shipping in a timely fashion. Even in a non-holiday period, you're talking 10-14 or more days (ridiculous). Home Goods just started their online platform and I ordered a number of items from them as well. I received every item I ordered and in less than a week. So if one of your divisions can do it, I'm not sure why all of them cannot. With competition from Target, Amazon, etc. where items are delivered in 1-2 days, TJX (Marshalls and TJ's) are really operating in a different era, one that is not customer friendly.

To Whom may concern
My name is Kenneth Newman coordinator in TJ Max in Howell
On December 7th I got into a heated conversation with a manager Johanna. I felt she approached me in a inappropriate way when he told me need to make changes in a store lay out. Brought the store manager in the conversation too in his office, where everything escalated and yelling at one on other. Johanna was continuing to tell the store manager that I have an attitude and I can't be talked to. I feel we always had miscommunication she says other employees can't talk to me either what i never experienced. I feel Johanna only complement Latin employees and after store visit never tells me what was a district manager opinion about the store. She never updated me how to change and she tells to the store manager she did tell me. I feel she has a better attitude towards to her Latin employees I feel she has prejudice towards to blacks. Johanna speaks Spanish with employees even if they speak English well, and make employees who only speak English uncomfortable. Store Manager Dulio said she can speak Spanish in a store according the store policy.
Now Store manager gives me a retaliation that I have to do a report to Johanna every night before I leave the store.
I' m the ONLY coordinator who has to do it in a store and I feel this is bias.

I have been an employee of TJ Maxx store 1194 10 and 1/2 yrs. I have had locker 11 the entire time. No one has ever had to share a locker. On Monday Nov 8th I ended my shift. When I opened my locker I found a purse and water not belonging to me. I immediately contacted a manager to inform him someone is using my locker. This was when I found out about locker sharing. No one asked if I would be willing to share my locker with someone I do not know. Nothing was ever mentioned. Seven (7) lockers have locks turned backward indicating they are not being used but they are assigned to associates. I ended the day angry and took my personal items with me. On Friday, my next scheduled shift, I opened my locker again finding someone's things. So much for respecting one's privacy.
T J Maxx has all associates do an assessment before each shift, required to wear mask, limited associates in the break room at one time and continue to use plexie glass but locker sharing is acceptable.
My purse contains a lot of personal information, my cell phone and car keys. I don't appreciate someone else having access to my locker.
I hope you can give this matter serious attention. A lot of associates at TJX feel as I do.

Janet Colgan