T.J. Maxx
Reviews and Complaints

Also, fine print isn't hiding anything. Just because you miss it doesn't mean it's their fault. You weren't scammed.

I think it's kind of common sense that the only point behind filling out the app is so that you're approved for the card and you use it. Why would they give you something for nothing in return?

Your check must clear before a return can be made. It's a common policy in retail.

Returns are accepted within 30 days with receipt WITH RESTRICTIONS. Returns are a customary measure not a right. So because you were so convinced that waiting ten days was such a waste of time I'm assuming you went back again to return all your items and your daughter's items since you've clearly stated in the beginning that you were returning one pair of shoes? Oh yah way to stick it to the company Einstein. You've surely saved yourself some time out of your busy schedule there. Real mature, you must be really proud of the life lessons you're teaching your daughter to fight for.

Awwww, Sp---Don't make me flush.

I mean blush.

because I know SP will miss me

Don't care, even if you think you have a "valid" reason.
Sorry, but I need to be with intelligent people today to keep my sanity.

Have a good day!

Sorry, never did that. But since you brought it up, it must really be enjoyable for you!

The language you use just reflects your personality. I would expect no less of you.

That's it, keep trying to fake intelligence. One of these years you may catch on!

Have a wonderful day.

Uhhhh, no one asked you.

STEALTH: If you have a low tolerance for ignorance and holier than thou attitude, I CAN ONLY ASSUME THAT YOU DO NOT LIKE YOURSELF! (You really shouldn't talk about yourself that way.) Try a massage or a pedicure, maybe it will help your self-esteem. And, yes, you do have one of the lowest ratings here. Is this a record you're trying for, or something?

Have a good day!

SP, you crack me up! It would be nice if you were in Hampton Roads because I would invite you for a drink!

Who writes checks anymore? It has been like 10 years for me.

The previous comment was only directed towards gatortracks and JKDE!

I have payed my bill and still getting charged for paying it on time that's not normal at all .And I called customer service and they where rude I kept explaining to the guy why was I getting charge for paying on time .

The thing I keep reading over and over again is customers complaining that the SA won't break company policy for them. If they tell them no, they are being rude. I guess they expect the SA should get fired catering to their wants or they just aren't giving good customer service.

One SA breaking the rules for you doesn't mean all the others have to as well. You state she told you once and you argued with her, she repeated it and you argued yet again, well yeah, she's gonna get a little ticked with your lack of comprehension. You claim you would have listened but the fact that she had to repeat herself numerous times before you finally grasped it prooves you were unable to listen.
Your kids in this case are an excuse. You should ask them to hold any dresses you're interested in until you can return sans kid or wit someone who can watch them while you try things on. Can it be annoying to have to do things that way? Yes, of course, but those are the breaks when you pop out a child (or two).
Perhaps in the future you could have his carseat with you and go to the handicap changing room so you'll have a seat to place said carseat on and room for the 1 year old to move about while you change.
Looking at it from the store's POV they don't know if you're stuffing clothes under your kid in the cart or what. People use their kids to help shoplift all the time. The term better safe than sorry comes into play here.

...steal it...[censored].

You losers think you are entitled to something because you shop in a store. Thats ridiculous! If you don't like the price, don't buy it... someone else will, and the store will be happy they aren't dealing with your stupidness anyway! Stop thinking you are entitled to something... people like you are the reason this country is so jacked up anyway!

Wow yes Tj Maxx is a DISCOUNTED STORE ALL READY. Corporate makes the rules and the first mark down is 10% its an as is price too. Why they were mean was probably because it was a lil scratch and u wanted alot off of it. yeah its not a yard sale we dont bargan... you dont go demanding how much u want to pay for something either.

Yeah, if the bag had damage and the manager said you could get a discount then there is no problem. Did you make it clear that you had already asked for a discount to the cashier who was rude and probably was irritated with you for making her look like an [censor].

the 10 % is not guaranteed. It's more of a symbolic shut up and stop begging for discounts gesture from TJ Maxx. TJ maxx can't even pay its employees enough let alone train em...

Who are you to expect a discount on an item--what do you think TJMaxx is a flea market, yard sale where you can barter for a price--this is a discount store, you couldn't decide what you wanted that day--I bet you went somewhere else to purchase the same purse and they wouldn't give you a discount so you went back to TJMAXX and expected the same curtesy--I bet the same employees were not even there the second time you went back, they don't know you were there before--and don't care either. If you see something BUY it then and there, you don't want it DON'T buy it. GET A LIFE If you are so CHEAP just shop at yard sales where you CAN barter for the price

I got some jordan stuff there and it was the fakfakest thing I've ever seen. The jumpman was all messed up and there was a slit on his foot and on the tag, the jumpmans arm were like toothpicks and his head was way to small for his body and his legs were doing the splits.

Sorry to tell everyone but TJ Maxx sells fakes!, 85% of the items in their stores are made for them, they then either with or without permission place a designer label on it. Look into the what congress is researching and you will see most outlet stores sell substandard clothes and claim they are the real deal. Consumers beware and stop supporting Tj maxx, Marshalls and other ripoff stores

tj maxx is weird like that. however, i dont think they sell fake stuff. most of it is past season but so what. ive seen the same shirt by a different designer there too. it was a cheap shirt though. i bought it at joyce leslie, it was their brand and saw it with a different brand at tj's.

Dear Consumerwatch33418,
I am not saying that what you are reporting isn't true because i wasn't there, but I did want to add something to your complaint.
Sometimes manufacturers of different products sell their items to brand names, and the brand name company put their name on the product. After a while when the production company has sold all of their products to their respective clients they sometimes have a surplus or irregular products that were returned. It is these surpluses and irregular items that TJ Max and other companies get, and yes sometimes you will find different brand names on what appears to be the same item. it only means that the manufacturer sold it's product to more than one company.

TJMaxx does not sell fake brands. There are "generic" brands that are sold to all retailers like Walmart, Discovery, Kohls, etc. But they do not sell fake brands. A lot of designers sell similar things, even if they do look identical. For example, Sketchers sells shoes that look like Ed Hardy now. Many brands mimic Ed Hardy now. And why are you complaining anyway? You'd rather spend $200 on a shirt than probably like $20 or less?

Designers rip each other off all the time... That's not tj maxx's fault. OR Sometimes merchandise appears from fraudulent returns. Those things that are taken back because the manager is too nice/stupid/afraid of customers calling corporate on him/her/it. I known people to sew tags onto thriftstore clothes and try to pass them off as a real thing...

This is really dumb. Max Azria is a designer of expensive clothing. Maybe if you went to a real store like Saks or Bloomingdales, you would be familiar with it.

I went to T.J.Max in Nokes Boulevard in sterling VA, my cashier name was Nadya, I am not going to go in detailed of what happened on, 07/01/2018, this my second and last time in this store and I regret it, as a consumer and professional this Pearson should not be dealing with public, with her attitude, and zero customer service skills
she need to be moved to a place with no human contact .

I was so happy to see TJ MAXX had online service were I could make purchases online but I place an order and it took 16 days to receive my order through regular delivery. Terrible so disappointed so flawed! Who want to wait 16 days for any delivery for a purchase even if it is standard delivery. I have never ever has to wait this long for any delivery place anywhere horrible. I will never order anything through TJ Maxx online nor will I ever recommend anyone else place a order with TJ Maxx online. Orders No [protected].

Yeah, it's frustrating. But do you realize that you are well off and can afford to blow $150 bucks on ### while Margret, infuriating as she may be, is probably struggling to make ends meet all while being expected (by you) to treat you (and all customers) as royalty? That's our job; to serve. The problem with that is when you only pay someone the absolute minimum, they're less inclined to overly-humble themselves, and begin to act like human beings again (getting frustrated, irritated) If you really were there for an hour, I would probably be irritated with you as well--no matter who you were. So while it was frustrating, consider Margret as well (even if she is a dumb crow), for this is what she deals with everyday, and we are human after all.

While I agree with many of the other commenters that this associate probably lacked the necessary training in order to handle this situation in a sufficient and acceptable manner, she was obviously also not very bright if she could not figure out something as simple as the fact that a "Customer Copy" goes to a customer and not retained at the store. I could go on and on about her other faults but this associate obviously lacks any sort of common sense or brain cells and needs to move on to doing something else.

I work at Marshall's - same, same. Same owners as TJ Maxx so same, same and yes, I see such happen as well. I know of one employee who works stoned on pot frequently and it's not a secret. Plus, we have a coordinator who is extremely condescending to the customers regarding returns. They have an extremely loose return policy but boy are there hassles upon return - not to mention sigh's, and that horrible condescending tone as if the customer is a burden. As well, we have two cashiers that never heard of the two words "customer service" in their entire life and treat the customer as if they are doing the customer a favor for ringing them up.

Wrong... TJ maxx associates dont get enough training. they are put on the register after there 4 hour training and it is so hard to learn everything u neeed to know about cashier in a timely manner in 4 hours. i have been there for 3 years and i love ringing now and i also love to help others that maynot know what they are doing.

I just read this. The training program at TJ Maxx works just fine if the management supports it. First, new associates are supposed to be trained on the sales floor and NEVER allowed to be on register for the first 30 days. It gives the associate time to understand how the business works, and allows management to see where they fit. The problem in this situation like most in retail and other places is the firefighting mentality. "I need to hire 5 people" so just hire the first 5 who I talk to without truly doing an interview or reference check. In this case "I need someone to cashier" so lets put this person on the register who either hasn't been trained or shouldn't be on a register. It is embarrassing to the customer, the store, and more importantly the associate who may be very good at other things, but being on a register is not one of them.

Come on folks follow the program.

So, you needed to have your item "returned" from your Visa and re-bought on your TJX MasterCard. That would require two transactions - a return and a purchase. So the return would print out a Store slip for you and the cashier to sign, a little slip showing just the transaction amount and a Customer copy for you. She should have given you the Customer Copy. Then she would just have to manually enter the department number, style number, and price for the item and ring it up just like a purchase. That would make the register print 2 receipts, one for you to sign and one for you to keep. So you should get your original receipt, Visa return receipt, and your TJX Mastercard receipt. Tony should have given you the return receipt when you signed for the refund. It sounds like Margaret was reluctant to ask for help and didn't realize that it was a simple return and repurchase and bungled the transaction.

There is a customer service line at [protected]-MAXX and a customer service survey at tjmaxxfeedback.com which are ways to complain that the more corporate managers would take note up including the direct supervisors for Store management.

I work at TJMaxx & first of all, I already know you probably exaggerated that story a [censor] load.

1.) When you make a return back to a Visa, only two receipts print out darling. Customer copy & store copy. There is no "return memo". Nice try. The only time it prints out three receipts is when it is returned back to a store credit.

2.) Fifteen minutes? Another fifteen minutes? Plus another? Eventually adds up to an hour? What the hell, get real. That's so exaggerated. No way in hell would it ever take that long.

3.) You already have the return receipt that shows it went back to the Visa so why are you still complaining you didn't get this so-called "return memo".

4.) Why get offended that we don't have a "complaint register"? ALOT of stores don't. So take your rich upperclass sounding [censor] out of here. We wouldn't want you back at TJMaxx anyway.

mhmm i agree with u

I went to Evansville Indianas TJMaxx April 16, 2022.

I found a nice leather purse (forest green) marked $39 instead of $99. I spend quite a bit of time matching a bracelet and cover up to it for my mother in law for Mother’s Day.

When I got to the register a female employee needed a price check because the purse was “too nice” to be sold at that clearance price. Later she told me it didn’t have a tag. I shared with the girl it had a tag on it and if it had been lost I could go retrace my steps. Later she said the tag was inside the purse. It didn’t add up…(it was too cheap for that type of purse, it didn’t have a tag, the tag was in the purse). She was working with another employee who had me wait to find out if it was on sale. Later they told me the purse would be $99 not the clearance price. They have taken the purse off with the tag and didn’t show me on the computer that the code or number didn’t add up.

I didn’t purchase it or the items to match it.

I did purchase other items and I’ve purchased purses and other items on clearance before and never had an issue at TJMaxx. This was different. I shared with my husband about this when I came home. We waited a few hours and went back to the same TJMaxx to see if they had put the purse back on the floor. It wasn’t there. I think the employee wanted to buy the purse for that price because it was “too cheap on clearance for such a nice purse.” as she had stated.

TJMaxx has a problem in Evansville, Indiana if this is going on. I wonder if the employees are buying everything for resale? Maybe others will stop forward in my area with stories If they are experiencing this to?

Sincerely,

Evansville, Indiana

(April 16, 2022)

Large conglomerates (Multi-billion dollar in the case of TJX NASDAQ trading at around $78 per share) have loss prevention peeps who don't chase down shoplifters to arrest them; that's not their role. I understand they're watching everything on security cameras. When items are lifted, the cameras follow the perp outside (cameras there, too). They get the lic. plate number of the vehicle and send it to law enforcement. They no longer detain people. Then the legal system takes over. As for the recovery of stolen property -- I can't address that on the legal side. BUT, on the corporate side, the company writes off losses - so it's a monetary gain, of sorts, at least on accounting and tax document paper.
I think it's hilarious when people call citing the description of an item (of hundreds) with maybe the style number -- like I'm going to sift through ceramic dish stock all day. I think perhaps the callers think we've a computerized inventory system - which we do for mark downs and returns, no doubt, for the items on a stock truck trailer -- but we don't for all intents and corporate purposes (which means, I don't know why we don't - we should, like Target and WalMart).
I'm a low man on the TJX pyramid - part time, front end, hurling cardboard in the back, unloading trucks, sweeping up, generally, happy to be there and to be of service as best I can. Why? I'm a shareholder. I DO invest my paltry income into the company rather than buying consumer items at a small discount (e-trade). Now, that's employee savvy - despite all of the challenging extrinsics. Think about it.

I work in an Oregon tj Maxx store and completely agree with everything you all have said! Especially the huge rant about filthy dirty people letting their kids destroy everything! We once had a mom in our store let their kid carry around an chew on a 10 pound 30 dollar Hershey's bar and then hand it to us slobered on! And for you idiot customers who come to a register a half hour after we are closed with a cart full of stuff and only buy a few things and then say "ohhh sorry i didn't known you closed at 9:30! I really thought you closed at 10!" You are a liar and rude as hell! We make 2 announcements saying we are about to close and 1 saying we are closed! We have lives people and it shouldn't involve all of us standing around waiting for you to finish shopping after the store is closed! I HATE customers that stay after we are closed!

I'm a customer and I go to the Tj Maxx in Conyers, Georgia. I understand the return policy. I took an item back without a receipt, it was a purse to be exact. I no longer wanted it and I never carried it so it still had the sales tag on it. I knew that they could take it back without the receipt and issue store credit. I expected this to be done. When I have the cashier the purse, she calls for assistance from a senior cashier or supervisor maybe. That lady came over and asked me when and where I bought it and I told her that it had been a while but I purchased it there and I didn't have the original receipt. Well come to find out the tag that was on the purse was from another purse.I was looked at like I'm a criminal. What can I do? Nothing I guess. I was told to go and find the receipt and then bring it back. From where though? I didn't have it. But I shopped there 3 times each week faithfully. Not anymore though because all I got that day was side stares from the cashiers and even a few giggles. There are dishonest people out here but I'm a paying customer with a tj maxx rewards card. Bottom line, I feel like its up to the company how they handle situations.. I expected policy to rectify my situation but all I received was their perception that I was lying. I understand that most of that stuff is secondhand and offered at discounted prices but no one wants secondhand service.. That is what I received at the Conyers Tj Maxx.

I work at a TJ Maxx Maxx store in California and I have to agree with the TJX associates. The customers of TJ Maxx are very rude and ungrateful people. Most customers are very messy and steal. There are those who are very nice but we associates mainly deal with pompous ###s who demand having it their way. What I mean by "their way" is the fact that these idiots want a discount for practically everything! 10% is the highest we go until the next mark down and even if we try to explain it nicely to the customers, we still end up receiving a bad attitude. Also I find the security "LP" absolutely useless and pathetic! People steal from TJ Maxx all the time and I believe that they have found ways to make it easier. Disgustingly enough people will change out of their undergarments and switch their used nasty clothing for our TJ Maxx merchandise. I literally have found used bras and panties at my job. Not to mention ###, yes human feces. For Christs sakes people really?! Also the managers at my store are Jerks. We hardly get any appreciation for all the hard work we do. We put up with customer ### everyday, you would think that we would at least get a "good job", no! The managers are greedy and selfish. Especially my store manager! She is a complete ###! You can't even ask a simple question without getting a stank face from her. Also when our TJ Maxx changes any rule, we are expected to know it even if the manager doesn't explain it to us. Also the whole "customer service will decrease shop lifting" is a joke. People who intend to shop lift will continue to shop lift even if we provide good customer service. The only way they might stop stealing is if we actually get a good security system.

I work for TJMAXX in Texas and I am a key carrier now . I was a CEC for 2 years and I stuck to the return policy and I trained the CEC who took my place along with the FEC's . I also trained each and everyone of our cashiers.. no ticket no reciept no return. My mangagers stand behind me. Also, after 30 days its store credit no if and or butts about it. We all know who our thieves are and we don't take their merchandise back.. we make them take it back to where they stole it from. My rude customers who say they are gonna call corporate on me I say fine here is the number here is my name.. have them call me when you are through talking to them. My manager nor I recieve a call from corporate cause the customer knew I was right and they were wrong. I don't play customers games. Yes, I believe customers are right to a fault... . But I always prove them wrong when I get a chance and i love it. No, we don't have LP in our building but we customer service everyone of our customers and we know most of them by name or face cause we are a small community.

I was a coordinator for Marshalls and was repeatedly harassed by management for 2 year before quitting. I was discriminated against, verbally, sexually, and emotionally abused. It has taken a good 8 months to get over the 2 years of abuse. The thing that still haunts me is I was written up for things I didn't do and they never asked my side of the story. Tried to go to HR and found out...HR IS NOT YOUR FRIEND! Don't waist your time with this company if you have a good work ethic because you will end up doing the job of 3 people while management and there favorite walk around doing nothing.

I just asked for a transfer because of school, its been three weeks since I made this move, and I asked to start work at this new store a week after I got there. Everything is fine, my former manager put in the transfer, but now it seems like this new store will not put me on the schedule, I am a college student, and my expenses are building up, everytime I call to speak to the manager that makes the schedule she is never available. I am thinking about calling the corporate office, because I need to get back to work, I can not go on to a fourth week without going to work. Someone please, any advice?

I'm a employ of Tj Maxx in Oceanside Ca. I'm on medical leave because i had a surgey . I had insurance through my company. Right when i went on medical leave i contacted my HR and they reassured me that i wasent going to have any problems with mu insurance because my DR had filled out all the necessary paper work. Now from one day to another i find out that my HEALTH INSURANCE is cancelled. I never receI'ved a notice from my health insurance telling me that it was going to be cancelled because HR sent all my paper work to my work TJ MAXX! One of the managers their sent all my HEALTH INSURANCE papers to the wrong address. I never receI'ved the papers of course because in dont lI've their no more. I gave my new address to one odf the managers like a year ago that is not my fault if managers are not doing their job correctly. I have talked to my HR many many times talked to corporate talk to my district manager and talked to my store manager. No one is willing to take the blame for their mistake! Every I've talked to tell me it was my responsibility to get my health insurance papers. First of all i was in hospital for a week and second its not my fault that the manager send all my paper work to wrong address. All i want is to get my health insurance back and for some one to be responsible for this. Its causing me allot of stress and headaches and money. Something i dont need right now because in recovering from my surgery. This is just making it allot more difficult for my health and recovery.

oh my goodness and to the employee who posted a few above me, CUSTOMERS ### ON OUR WALLS TOO! THEY ### EVERYWHERE! I dont understand hahahaha

What was the point of bringing the race of these two clerks into this?

Person: For one thing your remodeling was done 15 YEARS AGO. Come on, does your car dealship give you a 15 yr warranty or if you purchased a modem for your computer does it give a 15 warranty? NO. I seem to think that you are definitely in denial of what a contract with a warranty is. Apart from that, I personally know the contractors that work with Portland Building. They have constructed a 1500 sq ft addition to my house in 2005. They were very considerate of the fact that we were living in our home at the time of the demo and construction of my kitchen, master bath and master bedroom. They were timely, neat and very respectful. The materials: foundation, lumber, siding. electrical, heating, insulation, drywall and painting were purchased from Reputable vendors in our area. In fact, I still purchase items from 3 of them. They also warranty their products. Some with lifetime and some not. But they are always willing to help with THEIR product. Time, weather and just plain wear and tear are part of the process when owning a home. Seriously, does your car dealership warranty chips from gravel trucks hitting your car?

we'll miss you and your 474, 096 returns a week!

I have been a loyal shopper ever since the store has opened I live close by and stop in many times a week. The store up untill a week a go has always been clean with friendly people working there it was unlike any other t.j.maxx. I came in about a week a go and was shocked to find I could hardly get down the paths for tables of shoes. There was not enough room to walk and if some one else was in the way you couldn't go around them. The store was a mess not like it had ever been before so I asked a girl ware the store manager was. I was pointed in the direction of her and made my way over.The manager was at the front of the store talking very louldly to a young girl. The manager was having one of the girls take down a display wall because the manager told her it was not classy. The girl looked very upsett and did as she was told then muttered that the girl had no class either I was shocked to see that. I then went over to the manager and told her about the shoe tables and she told me this is the way we do things now. I then said it never looked this poorly befor and the store manager told me things change. I felt she was rude lould and she her self was lacking any kind of class. I will no longer be going to that store because they do not know how to talk to people.

pink is like 6-7 months pregnant i think

have you ever heard carma . payback is a butch. hope that know one in his family will have to pay the pay back with some terrable cause because of his ###ed up person that he or she is .once an ### hole always an ### hole.

I would've told that manager to shove the tissues up their ### and walked out. You can get another job, but not another mother.

It is so funny that this chick Irish really thinks that she is better that anyone on here. You really are delusional sweetheart. Arent you the one thats on "VACATION" why on earth are you still on this board talking trash. You clearly have no life, no REAL friends and i highly doubt that you have a husband. No man on earth would want a sailor talking sheman as a wife. Men like ladies...not trash. You need help...a therapist, alot of drugs, GOD, maybe even group sessions about accepting who you really are...lol
Look into Irsh, i hope you can finally love yourself so you wont be so hateful

hoy?

alrighty then

felix cinco de mayo que va ser?

ive skimmed through several of these pages to see why all you haters have a problem with irish and basically her by herself has ripped you all a new one you all ganged up on her OVER NOTHING and you all pretty much got OWNED!

irsh on the FIRST PAGE was feeling sorry sorry for the employee and expressed that opinion realitycheckgal633 and Minayang also had opinions why arent they trolls?

what i wrote said FIRST PAGE you think im gonna sit here for an hour and read 15 pages of crap no! i read the first page and obviously YOU didnt read the first page

i know im like a year late but damn on the first page irish you were getting ### on from every direction FOR NO REASON your were totally right!

If the issue was with the cleaning crew condensing racks together and thus not allowing you to shop off them, then you should probably know that these cleaning crews also are not hired directly by TJ Maxx and are simply contracted out by the cleaning agency who TJ Maxx contracts to clean their stores. And you should also probably know that these stores do not start this process until the store is closed. Which tells me that by "the last hour", you probably either mean the last few mins or when they are already closed.

It's unfortunate that you were rushed during your shopping experience, but stores do have a limited payroll and can only afford to keep staff for so many non-productive hours (after the store is closed and is no longer making anymore money). As such, they need to make sure they utilize the associates as effectively as possible so that the store is cleaned, prepped, and ready for business the next morning. When customers stay after hours, this delays the process thus driving up cost of payroll (which subsequently gets passed on to consumers in the form of higher prices) or leaving stores in a state that is less than desireable for an ideal shopping experience.

in addition to the comments before mine, which i commend, for having a "grand" a week to blow at tj maxx you sure can't spell. i'd love to know what you do for a living.

For the $52, 000 a year you claim to spend at the store, it would have been more efficient for you to have bribed the overworked manager to stay after the store had closed than to complain here to an audience that (most of us) works for minimum wage at retail stores and can't identify with your budget or your attitude at all.

If you were shopping at the last hour of the day you obviously have nothing to do. If you have been shopping at tjmaxx for 15 years, you should know that they have to start cleaning up the mess after the supper hour, so they can get home at a decent hour. They have to stay at least 45 min AFTER the store closes to make sure it is at least not trashed for the next morning for the next round of slobs to make their way into the store. If people weren't such slobs, the store wouldn't look the way it does and the cleaning crew would not have to move all the racks to clean under them. People throw everything under the racks from used kotex to dirty diapers to soiled underwear. Not including any kind of drinks or food. If the store wasn't cleaned, merchandise would be moving on the floor. Company policy dictates when and what will be said at the closing announcement, if you have a watch, the announcements would not have to be said, and customers are NEVER PUSHED OUT THE DOOR. If you have so many issues, why don't you get a job there and see what its like, you will change your tune pretty fast and give these people medals for putting up with people like you

Maybe you are not the Queen of England. Maybe people stand in every direction like cattle. Maybe sometimes you don't need to be right. There is customer service and there is the kissing ### of some obnoxious (old, white )lady...

Sorry, my comment above was meant for another post.

What was the point of bringing the race of these two clerks into this?

I hate you ticket switchers that start cursing, yelling, denying everything... It's not my policy it's the store's . If I take your crap back then I get reprimanded for it. I don't start off hating you... but you make me. There are some pleasant crooks that just comeback a different day or to a different store... You need to fight like somebeast. You know you did something wrong that's why you get emotional about it. I call as many of you in to security as I can so they have a clear picture of you. Or toss your forgotten keys/ids in the trash...

No one said you were a theif...uhh duh of course he's supposed to check the receipts and tickets? What the hell else are they for?

I think you were not treated wrong in any way. YOU THE CUSTOMER NEED AN ATTIDUTE ADJUSTMENT. They were only doing there job. A person like you shouldn't be allowed in public!

Honestly, I think you need to ask yourself, "is my friend who asked me to return these items actually my friend?" All stores have ways of knowing if tickets have been changed and it sounds like your friend was trying to pull the big switch-a-roo to get some extra cash. The boy nor the manager were polite to you and should have been more discrete. However, they were just following company policy and procedure, by not returning the merchandise. Your friend, however, was clearly doing something fraudulent and didn't care if you took the heat for it, if the cashier did not accept the merchandise back for the price marked.

So wrong of them to mistreat you like a customer. You should sue the store for their actions on their service. That's NO way to treat a customer.