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Tim Hortons
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1.2 3014 Reviews

Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tim Hortons reviews & complaints 3014

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M
8:04 am EDT

Tim Hortons abraham haile gebrezgi is terror propaganda and he is racist

Abraham Haile gebrezgi is a terrorist (YPJ and PKK) organization at employee. We will not order the Turkish again. We're not coming. check out this Guy take off from work immediately you will see social media accounts. racism does to Us... As far as I can tell, no other complaints. He is do the harassment etc.
We're coming for dinner. The Turks for this outrageous attack. He should be fired this employee immediately.

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S
7:37 am EDT

Tim Hortons reward card

I am very frustrated and upset with tim hortons! You start this reward program but every time I try to use it there is some kind of excuse on why I can't use it! They don't ask if you have a reward card then after they start ringing even when they just started the order they will not take the card. Now for the last two times I have gotten our scanner is not working! If you did not want your customers using the reward program why start one in the first place! It's happened to me 4 times. Just this morning at the romeo, mi tim hortons. They once again told me the scanner is not working! I stop for coffee every morning for coffee at tim hortons but that is going to change. This reward program is a joke. Please contact me at [protected]@frontier.com and let me know how you are going to. Correct this so I can actually use this card!

Thank you. Have a blessed day
Sharon raska

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C
1:16 am EDT

Tim Hortons rude employee

Approximately 2 weeks ago an employee Brennan Miller in the Barrhead AB store over heard 2 friends of my granddaughter talking and my granddaughters name came up, this said employee Brennan Miller over heard them and said Mackenzie **** (will not use her last name) and proceeded to say some pretty nasty stuff about my granddaughter in the store. He said this nasty stuff to 2 of my granddaughter s friends, one works in the drug store part That kind of talk is not and should not be tolerated. I will not tolerated it, your store already gets run down enough as it is

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C
4:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons paying a extra $1 for expresso and it's not added in my drink

Everyday I order a large French vanialla cappicino with a shot of expresso. I do realize the difference when it's not added however I have been lied too due to lazy staff not wanting to admit it's not in there where they would have to admit their wrong and reopen the cup. Tim Hortons even wants the old food or drinks back when they screw up. Tim Hortons can cheap u and still isn't willing to compensate their customer providing good customer service. Why is this ? How have I been compensated after several times of not getting what I paid for ?

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B
6:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons breakfast

Last f...:. Time I'll be going to Tim hortons in Antigoniah James street location for a while 3 damn days in a row can't get a order right to save their life. When you order and pay for something you expect to get what you pay for. First day coffee was only Luke warm yesterday I ordered breakfast sandwich on an everything bagel with bacon and sausage on it get to work no sausage today I order the same breakfast get to work and it is a sausage and egg on a biscuit and once again the coffee is barely warm little long hot.

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A
6:41 am EDT

Tim Hortons rewards card

This morning I go to tim hortons and get breakfast. Sausage breakfast sandwich on an english muffin in a meal with a large dd. Total comes to $6.65
I scan my rewards card (I had 1 reward waiting to be used) after they scan my card he tells me that I got my coffee for free. So my new total is $6.65 the exact same amount as it was before. But now I have lost my reward. You need to give the option to cardholders on weather or not they want to use their rewards. Instead of being forced to use it when it doesn't benefit them.

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A
Antlers52
, CA
Jun 06, 2019 8:34 am EDT

Yesterday I bought a coffee in the morning & then at lunch stopped again & bought 6 coffee & 4 Camp Day Bracelets.
This morning I was told that I only had 2 of 7 on my Rewards Card because I only get one for 6 coffee. This is not much of an enticement to those who purchase several coffee a day but buy multiple beverages per visit. I would like a reply to my email campantlers52@gmail.com

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L
7:31 pm EDT

Tim Hortons worker

Requested double cup. She than got an attitude. I asked for her name (not wearing a name tag), she refused than told me to get the [censored] out of drive thru. We pulled to the front of the store, went in she still refused to give me her name. The manager honey came out, I asked for her name and gave it to me. Her name is doral (unsure of the spelling) african american lady. I'm not happy as I have worked for tim's for 20 years off and on. I'm actually appalled at this and want a call back tomorrow april 18th to get this rectified. I have also been on hold with the toll free number for 55 minutes.

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J
8:20 pm EDT

Tim Hortons breakfast egg and sausage sandwich

I was in the Tim Horton's In Sherwood Forest Mall in London, Ontario on Mon. Apr15/19 at 12:30pm.
I ordered the breakfast egg and sausage sandwich and I was told there were no eggs.
This is not the first time this has happened. In the summer of 2018 I was in the airport in Montreal and I was told that there as well.
For a company of this size and especially now that it is advertizing "all day breakfast" I find this unacceptable.
Thank you
Jim Cleverley
jim.[protected]@yahoo.ca

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K
10:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons rewards card

Hello,
I buy from George Brown college Tim Horton in the college at 200 King Street East.
Why we don't get rewards points, its own by Chartwells.
This is not fair to the students and staff. I buy three coffees a day.
I am entitle to my points.
Please advise.
Kasrie Kanhai
Email: [protected]@georgebrown.ca
Phone number: [protected] Ext: 2899
Cell phone: [protected]

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A
9:14 pm EDT

Tim Hortons unethical behaviour

On April 15/2019 I walked into Tim Horton located on, 1195 Danforth Ave. esso, Toronto, M4J 4B1 and ordered large tea, while i was ordering i asked her if i can have reward card which Tim Horton has offer its customer (buy 7 get one free) but she was totally ignore me, and i keep asking her if i can have it before i charged but still she ignore me and charged my credit card and then when she sees i am insisting she told me is too late, i found about reward card when i was waiting in lineup because she was offering to people head of me in the lane, but she never offer me, but ask for it where she totally ignore me, finally by insisting i got the card but she said i can't put this order on the card where as she could do it if she wanted to.
I felt so humiliated, but i said thanks and left.
Here I am sending you my recipt, where you can get more Information

Best Regads

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D
11:41 am EDT

Tim Hortons unsanitary conditions 2525 victoria st lachine pq h8s 1y5

Since it's opening over two years ago, this Tims has been throwing garbage haphazardly in the back where the drive-thru is located. They don't break the boxes and overstuff the dumpsters. When this happens, bags break and the debris falls onto public property - the bike and walking path behind. There are retirement condos and a daycare attached to this path which is heavily used by children and seniors. During winter and rainy days, you have to be careful not to step on pieces of the cardboard boxes because you can go flying onto your back. Besides being dangerous and an eyesore, this garbage attracts rats and raccoons (which I have seen at night when the restaurant is closed). Because the employees are careless not to lock or close the tops of the dumpsters (which there is a by-law) the neighbors have been dumping their personal garbage into these bins.in your commercials, Tim Hortons comes across as community-minded. I tried talking to the manager but there is a lot of staff turnover - so I think they don't care. Please see photos attached. I have not posted these photos to Facebook hoping that you can resolve this problem before the hotter months when there will be more vermin and bugs around.

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R
6:51 pm EDT

Tim Hortons classic egg breakfast on muffin/biscuit

Yesterday Sunday April 13th. at about 3:00p.m We decided to try Your All day Breakfast English Muffin with egg, cheeese & sausage & bacon in the foodcourt at Masonville Mall. We always go there to Timmies. Never had a complaint.
Are they made with real eggs? They are just round like a patty. They did not look very appetizing but I ate mine anyway. (My friend only took a bite and said yuck. I wish I had never eaten mine...
I woke up at around 4:00a.m with stomach cramps, thinking I maybe just had to go to the bathroom. Then I started to feel nauseated and I have been vomitting ever since. It is now Sun. 6:45 and I'm still sick. I have not vomitted in at least 10 years, and everything that came out was from Tim's. I just talked to my friend and She
What can you do about this?

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A
11:38 am EDT

Tim Hortons mobile app

I used the Tim Horton's mobile app to pay for purchases. My banking information was connected to the app so I may load my Tim's account and then scan my phone at the cash to pay. 

There were unauthorized purchases on my account, which I detail below. I stopped using the app and deleted my banking info as I was afraid of the app security. I immdiately contacted Tim Hortons. That was 6 months ago and since then I have been trying to get Tim Hortons to reimburse the missing money and let me access my funds. I have had limited contact from them with no resolution, and just when I think someone might help me they stop answering. On on the whole I am being ignored. This in itself is maddening, but it's especially bad since I am complaining about money being stolen from me. 

While the amount of money is small, it's the principal here that counts. They are 100% in the wrong and need to make this right. They have allowed my money to be used by someone else. They won't solve the technical issue that it will let me use my account. They are completely ignoring the concerns of a customer.

These are the details:

Christmas 2017 I received a $25 Tim Card as a gift. I downloaded the mobile app and followed the instructions about how to transfer a Tim Card balance to the app. 

I used the "scan to pay" function on the app and loaded my account in $25 increments as needed. The last time I loaded the balance was October 6 2018 and the last time I used it was October 9.

On October 12 2018 the app crashed while I was using it and when I logged back in my balance was $0. I don't know precisely what it was before, but there was money in my account (less than $25). I didn't use the app after October 12th.
I contacted Tim Hortons to try to gain access to the money in my account. In Novemeber I received an email from app support with a screen shot of my account transactions to show me that my balance was indeed $0.
I went on to dispute this. As I looked at the details of my account I realized there had been 5 transactions after I stopped using the app on October 12. I couldn't have spend that money since I had no access to it, the balance showing on my phone remained at $0. I reported this to app support. I thought someone had gained access to my account.

The app support agent then started asking me via email if I had a certain Tim Card. I figured out from this that they were thinking that that when I transferred the $25 card I received at Christmas to the mobile app, it didn't delete the balance on the card, so $25 went into the mobile app but $25 remained on the Tim Card. I think I got rid on the card. I believe I left it in a rental car in the garbage. I'm guessing that someone found it and used it. And it's not my fault that the $25 didn't transfer properly and I should get this money back.

After this Tim Hortons stopped answering me. I have emailed them and created complaint tickets on the app literally dozens of times. I got one response from an email where I was told that my account had $25 in it and I am probably signing in wrong. I responded to that email but didn't hear back. 

I resorted to publicly posting on Facebook and Twitter that money had been stolen from me. This is when I actually heard back from them! On twitter we had a few back and forths and now they have stopped writing me. On Facebook, I actually thought they solved the issue, to the point that I received info that there was now $50 in my mobile app account and I should log in using the Facebook method.

After 6 months, I thought it was over. But I still can't access the money even after following their instructions. The app says "Loading..." where the balance should be. I have deleted the app and reinstalled it 4 times. I've written them back on Facebook 10 times in 2 weeks. I've sent 4 notifications to the app and 2 to Twitter. 

I've had it! Someone need to step up and solve this.

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A
9:08 am EDT

Tim Hortons stock, timbits, etc

I stop at Tim Hortons every day on my way to work M-F at the Birmingham, MI store on Woodward. However, on Saturday and Sunday we go to the Southfield store on 12 mile Rd., Southfield MI. The are constantly out of stock and the service is extremely slow. I waited almost 15 minutes for 2 coffee's and 20 Timbits. I watched 4 cars leave the drive thru line and drive away. This is the 6th time I have gone there where they only have 2 types of flavors for Timbits, honey dipped and old fashioned glaze. Today, my Timbits were served in a brown paper bag. I buy them for our next door neighbor's little girls and this was the icing on the cake that finally made me write a complaint.

I go to a Tim Horton's almost every day of the week and I find this store is way below the Tim Horton's standard's I have been accustomed too. I believe it is time for corporate to make a surprise visit.

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G
7:40 am EDT

Tim Hortons coffee

I order only milk in my coffee..I have a stomach issue an cream hurts me.
I go threw drive thr an they write milk on the lid an give me cream..
Not once but several times.
I now have to open it look before I drive away.
Yesterday the put a shot of cream an milk in my coffee..
I was in a rush 3 large coffees one right..
2 cream 2 sugar
The second one had 3 sugar or more an a shot of cream an milk
Regular with milk the gave me 2 sugar an cream..
Ok cream makes a different colour then milk so not sure how u mix that up an to write milk on the lid no idea..
Picture cream an milk...

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D
9:58 am EDT

Tim Hortons employee at tim

I hate to work in TIM Horton. Worst Work environment ever, it's actually give me a wave of fear for my entire week, days, night. They don't treat you as human, they think you are a machine. If you get hurt they think you are hindering in their business by getting hurt. It's gross. The managers and supervisors are such a creep they always loud while talking to the employee. I feel dead working there. These people are so humiliating and I even get sacred to tell the manager if i got a burn on my hand because her words will be worse than those burn. I feel like they are killing you with words. Already you have give a good customer service which is a big job. I love to serve the customers and listen their issue and handle them with peace and love. You know it takes lot of patience, inspite of motivation these creepy managers and supervisors demoralize you all the time. There is no human resource where i can reach. I have worked in two tim, I hate it. They don't follow any safety guideline. I get hurt everyday due to their poor store condition and what I can't even complain. There is nothing exciting which keep employee motivated. With minimum pay they treat you insane, inhuman. I hate TIM

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3:33 pm EDT

Tim Hortons k cups

I am a Keurig owner and I use the Tim Hortons K-Cups. Recently they have changed the design from the embossed element showing were to pop the top of the cup to clean out the grounds so the cup can be recycled... someone 'brilliant' on your team changed the design so it is on longer OBVIOUS as to what to do to recycle the plastic cup. The tab is gone, the cup is now pure white and their is a ill-formed diagram on the top of the box saying "just peel of the top and recycle"... have any of you IDIOTS in management even tried this? The method does not work - or if it does, it is no longer clear as to how it works AND your corporate pages have no explanation as to HOW to do it now. Nice job.

I want to recycle the cup... your NEW method results in me SPILLING ground all over my kitchen and leaving little bits of dirty mesh in the plastic cup CONTAMINATING my recycling. Well done... give yourself another bonus, you paid lip-service to the environment, likely saved money from the change and don't have to have those unsightly cups in the recycling bin... they can go in the landfill, like all the other crap you do.

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M
2:19 am EDT

Tim Hortons coffee

At 10:20pm, I bought me and my friend a coffee, two large double doubles. It tasted like soap to me, I thought I was just me until I asked my friend if his coffee tasted like soap as well, he said it did as well taste like soap.

Yesterday, April 6th, I was making an order in the evening. I only had American money, and I asked if they accept American money, and they declined, I got upset, I used bad language; it's Vancouver, most stores accept American money.

Today, when I got my coffee, it was the same two who I ordered from yesterday. An Indian girl, in her early 20s, made me and my friend drinks. This is the same Indian girl yesterday who talked to the supervisor or manager, and she said she doesn't accept American, that's when I got upset.

Me and my friend feel ill, it's evident, there was a soap like substance in our coffee. I talked to the manager/supervisor, she denied any soap being around or near when my drinks were being made. But it seemed like she was covering her worker and herself from any wrong doing.

I find this to be an incredible offense. Me and my friend feel sick. We are thinking about going to the hospital, our stomaches are not feeling good.

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11:37 pm EDT

Tim Hortons Cockroaches found in coffee cups

I am a regular visitor of Tim Horton's and extremely troubled after discovering cockroaches in my coffee cup at store #819 at 345 Speers Rd. location in Oakville. At first I decided that I would just not return to this location but decided to submit this complaint after hearing from others including staff that this has been a problem for a very long time that management is aware of and has done has done nothing to resolve. I am a regular Tim Horton's customer and am trying not to allow myself to be totally turned off of the company because of issues at one location however if this issue is not addressed and rectified promptly I will be reporting it to to Halton Health Department.

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R
8:35 am EDT

Tim Hortons coffee mug "lid"

I live about 2 1/2hrs away from Gatineau Quebec. I have Hospital / Doctors etc. appointment that I must travel once every month sometimes 2 monts...I always bring mu Tim Horton's mug coffee with me, because it has a lid with a small (don't know quite how to call it) but a small plug to open when you want a drink of coffee & to shut when not in use...On Thursday April 4th 2019, between 5-6PM finished what I had to do, and on my way home, I stopped at Tim Horton's in Gatineau Quebec, (25 rue de la Savanne) as I usually do when I am done with my appointments... I always ask for a medium refill... I give the Lady my mug & she gives it back to me without my small plug...It look like someone had pulled it off...I asked the girl, "where is my small plug? I need it because, I live out in the Country & this time of the year the Country roads are not perfect to drive & I don't want my coffee spilling all over...Well, OMG, a huge "DRAMA"...She started telling me there was no plug, you gave it to me like that etc...Then the Manager came, I explained to him the situation & told him what I usually do when I come to Gatineau...He (the manager) wasn't listening to me what I was saying...I had too repeat myself 3 times until I got upset over a stupid lid.. Then he tells me It's my word against the girls word..I had that mug in my car all day drinking out of it, I should know if there was a small plug or not..I asked to just pour my coffee in a paper cup with a lid please..Told I would make a complaint & he just started yelling at me, trying to make me feel guilty by intimidating me...He was really upset because I was going to make a complaint...He kept asking me, "Are you sure it was there"...I was trying to tell him, "I come here every time for my refill before I drive back 2 1/2 hrs back home"...These employees were new, for I had never seen them before...It can happen by mistake, that they pulled on the lid by accident & thought it broke & threw it away afraid to say what they did...Instead they call me a liar...That was uncalled for..It was just a stupid plug...

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Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

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