Tim Hortons
reviews and complaints

Yesterday at 630 645 I was in drive thru in the senica st buffalo ny location I went thru got a coffee before work as I always do $245 when I looked at my bank ending the day I see I was charged for a order for $11.75 then again 4 my $2.45 when I went to location this am armed witj bankstatement I was told there is nothing that can b done. Well iam furious at this point and I have questions 1 who's order did I pay for 2 why was I charged twice in same visit 3 don't camera show I received a coffee only 3 why am I being treated like criminal when I was robbed and 4 why can't I be refunded my hard earned money? Please take care of this matter asap as u took my money asap

Worked at a Timmie's just outside Hamilton, Ontario, called Clappison's Corners. Was there for nine months, full-time. Worked afternoons, then switched to nights.
This location is infested with mice! You would see them running across the floor, see their feces on a daily basis and could smell their nests, burrowed just behind where the bagels are made. How this location has passed inspections is beyond me.
Next, they proudly display their recycling receptacles, even use the clear bags, however, if you check out back, there are no recycling dumpsters, only garbage dumpsters. The local news has published stories on this, yet, nothing is ever done. All contents go into garbage dumpster. Have done this chore many times and cringed every time I had to toss recyclables into the garbage.
This location had tons of flies. Common houseflies but also these nasty little fruit flies. You'd go to the staff bathroom and they were everywhere, flying up out of the toilet even. Really disgusting, yet again, nothing was ever done. Was provided with one used and dirty uniform to wear. Tim's was a second full-time job for me, leaving not much time for laundry after a 17 hour day five days per week. Feel free to imagine what that looked and smelled like by nights four and five.
For personal experience, I learned that hard workers were told to work harder i. e given more tasks, essentially picking up the slack for the lazy workers. The lazy workers weren't pestered, not as much was expected of them. Usually the highschool kids but that's no surprise, it's like that everywhere.
So, after watching our shift supervisor bring a special needs boy who worked there, to tears, I spoke up. Told her that she sucked at her job and called her a bully. She phoned the owners and insisted that they fire me. The owners refused, citing that unlike her (the supervisor), that I actually showed up on time and never missed a single shift. I was a very hard worker, got along with most staff. I had a tendency to be a bit lippy with customers who were overly rude though. I'd dish it right back and probably should have been fired sooner... but I was friendly with those who were decent, on both sides of the counter. Switched to nights, worked with an elderly woman, seventy-eight and ran circles around the highschool kids. Sadly, her mind was starting to go and she'd get into these really nasty moods around 3am. The first time she violently grabbed my arm to correct me on something, I did nothing, as who wants to complain that an old lady put their hands on them? Hoped it wouldn't happen again. Sadly, it did. The next night. I spoke up this time, explaining that you cannot put your hands on someone, especially in the workplace. She walked out. Headset still on her head, left me in the store alone overnight. I was fired the next day. That's fine. Understandable that they were within their rights, given that I had only been there nine months, had a few customer complaints against me, however, I was entitled to one week's termination pay, as I did not break any laws. Owner said she'd fight it, I said "go ahead". Received my termination pay six months later. Now, they're refusing to provide me with my T4. and it's three months past the deadline, which is illegal and punishable by a daily fine. No contact number for head office, only one posted online is out of order. Site instructs you to take it up with the owners. Looks like I'll have to involve the government a second time. A note to anyone though, when a manager threatens to fire you, you tell them "you go right ahead". Trust me you will qualify for at least one weeks pay and unlike me, having two jobs, you'd also qualify for unemployment. Use it! They have great programs to help you train for a better job and you can collect your e.i. cheques the whole time you're being trained! Hell, getting yourself fired just may be the smartest thing you ever do!
There are better jobs than Timmies. Step outside, look left or right and you'll see one, lol.

My recent visit at Tim Horton on Niagara St. N., Welland, ON around 871 area on Friday, May 3rd around 10:00 am. I used my reward card for the first time after receiving it on Saturday April 27th in Welland, ON. I ordered a French toast sandwich with a DD Med coffee, and a muffin and a Med. bag tea. My tea and muffin were handed to me and the French toast and coffee were at the side counter. I went to get them there was a customer ahead of me picked up a coffee, thinking it was mine but it was a large coffee. So I asked where my coffee was and the cashier said that I didn't order a coffee. So I ordered it again, I tried to us the reward card then. I was told that I had to wait as it was before a half hour that I had ordered. Can you only use it every half hour? The cashier was a bit rude to boot.

I went to the Tim hortons in North Tonawanda on 849 young st and I got about a 1/4 cup of Mac and cheese! That's outrageous for 3.99! I was never so disgusted in all my life! I will never order any food from there again! That is such a rip off! I went back in to complain and one girl just said uh oh and walked away the other guy said well that's what the size is that it is pre packaged. They wouldn't do anything about it...😡

I am a long time customer and a strong promoter of your coffee (especially your swiss water decaf), I have always received good services at your different locations. Today I went to my regular tim hortons to use the last 2 winnings I had from my roll up the rim to win! I was told that the cut off was yesterday... (it was donuts really nothing huge), asked the employee to ask the manager as it has been less than 24 hours for cut off (which I was not aware of)... The absolutely refused to accept... I undersnd that there has to be a deadline in place, however I think using some judgement in certain situations is sometimes needdd... Also maybe advertising when the campaign winnings have to be used by... This is the first time I have experienced this... While it is not a huge deal, it kinda left a bad taste with a long time customer who consumes your products twice daily...
Rana [protected]

Hello,
Between 11AM and 11:45AM EST on May 4, 2019, I had the latest of poor experiences at the location referenced in the subject line. I have never logged a complaint before, regarding any of those past unfavorable experiences. Today's experience has forced me to do so.

Frequently, I have not been able to order food, listed on the menu, from this location (over the past several years), because they never seem to have enough inventory on hand - regardless of time of day.

In another experience, I was in this store and noticed gnats in the bakery case. I quietly informed the clerk there were bugs in the case. She told me it was ok, and that 'no one has ever complained about that'. Maybe the Health Department just hasn't made a visit in a little while, but I am pretty sure they take issue with bugs in food.

None of that compares to my experience this morning, though. This morning was a whole new level of unprofessional service. It started out great. I went to the drive through, placed an order for 10 Chocolate Glazed Timbits, a small Frozen Hot Chocolate, 2 large coffees with cream, and a Cinnamon Crunch Bacon, Egg, & Cheese Bagel. When I pulled up to the window, the clerk told me that they had run out of the Cinnamon Crunch and provided a bunch of options. I then chose a Blueberry Bagel. She came back again and apologized that there were no Blueberry Bagels - by this time the line behind me was getting very large. I decided that rather than to hold up the line trying to pick a bagel that was actually available, I would cancel my bagel order and just get a refund. As the clerk was refunding my money for the sandwich, I heard the manager say something to the effect of, 'it's not our fault we've been busy, ' in a snarky tone, with regards to my cancelling the order; rather than me playing 'try to pick a bagel we actually have'.

I received the coffee, frozen hot chocolate, and a box of timbits. I drove home, and handed the timbits to my child. He opened the box and out of the 10 timbits, there were 3 chocolate glazed timbits, and a variety of others... for many customers this may not matter, but my kid will only eat your chocolate glazed timbits. So I had to get back in the car and drive back out to the store. I went inside and asked for the manager. Lindsie came to the counter. I told her politely that they should have someone review the problem of lacking inventory because it happens a lot. Then I told her that I was frustrated because after, I could not order what I wanted, I was given only part of what I ordered - and showed her that I only received 3 chocolate timbits with a random selection of other flavors.

Instead of offering an apology, Lindsie complained that they all had a bad day, because they were busy since 4AM with customers going to U of M graduation. That made me feel like she was saying, that if I wanted what I ordered, I should have come on better day when there weren't other customers. I said as much, and that I didn't think that was a good reason that I could not receive what I ordered. Lindsie then went and proceeded to box me up 10 vanilla glazed timbits. When I stopped her, and said that I needed 10 of the chocolate ones, she told me that I never asked for chocolate; but it didn't stop there. The clerk who waited on me in the drive through, originally, came and told me that I was being rude and had been rude since I was in the drive through (apparently because I decided to partially cancel my order when I couldn't have what I ordered). Then Lindsie came at me with, "If you ever come back in this store, I will have you arrested. You [censored]ing white trash meth-head [censored]." (I am sorry for the language, but that is a direct quote from your manager.)

Sure, I was not happy with the service I received, or the fact that I had to come back to get what I actually ordered. Yes, I did raise my voice, when Lindsie called me a "liar" and said that I "didn't ask for chocolate, ever". A simple, 'I am really sorry we mixed that up for you. We will make it right', would have been the correct response to an upset customer. Never, ever, ever is it ok to treat customers the way the manager at your store treated me today.

I suppose she did not know that I am a local elected official with a lot of ties to the community. Now that you do, I strongly suggest you take close look at this location and how it is managed; and either ensure it is drastically improved or that you force the sale of this franchise location to someone who understands customer service principles. I would like to hear your thoughts on the matter, and what you intend to do to remedy this. You may contact me at: rjmackey.[protected]@gmail.com or [protected].

Sincerely,
RJ Mackey

I am sitting in Tim Hortons at the moment on Friday, May 3, 2019 at 8:40 in Blackburn Hamlet (ottawa) The store is an absolute mess and 2 employees are loudly complaining about the fact that they want to strike because of how they are treated.

The entire back section has been ‘closed' to customers, and loud music is being played in the backroom. Not a positive image for Tim Hortons!

I go to Tim hortons in creston bc all the time. Today may. 3rd I was at the speaker repeating everything more than once. Do not have a loud vehicle. When I get my food the lettuce is wilted and black spots all over the lettuce. Then my bf cant have lots of dairy or it makes him sick so he always get his tea and coffee with 4 sugar and 1/2 cream and they always mess it up. Very rude workers. Don't listen.

I live in the city of Toronto and I do see a lot of Tim Hortons coffee cups littered on the streets.

I walk in city green spaces and again there are Tim Hortons coffee cups on the ground.

I know it is not Tim Hortons who is directly responsible for this litter, it is the people that buy your product who are.

However can Tim Hortons do something to help out and clean-up the coffee cups on the ground?

Tim Hortons coffee cups are not recyclable, is there a reason for why? There are 100% recyclable coffee cups that are manufactured by companies on the market and that are sold. Why doesn't Tim Hortons use these recyclable coffee cups instead of the ones which you use now?

Lots of people think your coffee cups are recyclable, which we know is not true and they put them into the city recyclable bin. So is there anyway to make people aware that your cups are not recyclable - large print on your cup indicating that the cup is not recyclable?

And is there any reason why Tim Hortons continues to use plastic straws when paper straws can be used as an alternative? The plastic straws are a problem because I always see them by a sewer grating ready to be swept into the sewer come the next rainfall.

I wish Tim Hortons would start to become more environmentally friendly!

I would like a manager to reply to my complaints by email. My email address is [protected]@live.com.

Sent 2019-05-03

I went tim Horton in waterloo Québec more than half an hour before closing time
they went out of donuts no muffins, no donuts, no croissant, so I looked at the menu
and the waitress said we will be close in half an hour and we don't serve any sandwich anymore, I asked her what she had to sell, she answered me only coffee, that's a good service two thumb down to Tim Horton

On Wednesday May 1st 2018 at 10:20 AM, I went to the store at 1801 Dundas Street East in Mississauga to place an order. After waiting for 12 minutes in line, I asked for two sausage biscuit breakfast sandwiches for the advertised price of 5 dollars. Both the clerk and the shift supervisor said the offer was over and I would have to pay the regular price. I pointed out that the menu and outdoor advertising still showed the offer and they were obligated to honour the price. They refused and said I would need to speak to the manager and he would not be in until 11 AM.

I think that this is very bad marketing and false advertising. In Canadian law, if you show a price on your menu, that is the price the consumer can pay.

Carl Bayer
[protected]@yahoo.ca

Service. I Order ice cap.Suprise with the store front reply. Sorry we are just cleaning the machine and yet I don't see no one is cleaning the machine just lazy to make one. Why would Tim Hortons include ice cap on the signage and yet store front employee just lazy to make it, unacceptable. Tim Hortons Walmart store # 3686 time 6:40pm today's date 30th of April. 2019

I read about how sales have lowered by .4% over the last little while with Tim Hortons and they say that weather is to blame. I feel you need to ask the general public why the loss is and you will find a different answer than weather. the following is from gathered information via local and internet. Tim Hortons across canada has had a loss in sales due to many factors. the cleanliness of the facilities, the speed of customer service, the inability to make correct orders due to not listening and/or language barriers due to foreign employees that do not speak fluent english/french. your survey asks for a receipt number inorder to participate and leave your opinion but %99 of the time, you dont receive a receipt with your order unless you ask. the Recent attempt to bring out rewards cards was a ploy to compete with Mc Donalds as they have a rewards program and their coffee is cheaper. This has become a terrible idea as the rewards program was not hought out to well as you are awrded only one point per visit unlike Mc Donalds that awards you by the cup of coffee you buy. the electronic system has failed many times since the launch and doesnt allow you save your free reward after the 7th coffee. it must be redeamed on the next purchase, which is not ethical if you wish to hold on to the free coffee or donut untill you feel the need to redeam it. i am a fellow coffee drinker from Kitchener Ontario Canada. I will still purchase your items at times but i also spend more of my money at Mc Donalds. I may be persuaded to return as a loyal customer to Tim Hortons in the future if things are addressed. I do love your coffee but if something does not get fixed soon, i can see a major drop in sales coming your way even with warmer waether coming and Icecaps on the rise. I would be interested to hear your response to this complaint if it even gets read by anyone.
Best Regards and good luck on your upcoming year of sales.
Chelsea Oakley
520 Ephraim st
Kitchener Ontario Canada
N2B2C6
Please respond via postal mail or Email to [protected]@hotmail.com

The store on Fennell and upper Gage in Hamilton Ontario... On two separate occasions now... The drive through on ( April 27th at 7:30 am) was the most recent time. Has told me I was at 6 out of 7 on my rewards card. (When I knew I was at 7 out of 7 both times) told me my next one was free... The next time I would go to get my coffee... They would say I was one out of seven. this is completely discouraged me from going to Tim Hortons, I will be going to Second Cup from now on... You should get you're dishonest employees under control before more people have such a bad experience.

Yesterday i went to your location on eastmain st in welland, ordered 2 croissant breakfast sandwichs and asked for no cheese because im allergic to cheese and I was watching her make them and she proceed to put cheese and I said no cheese. She left the cheese on it to make the other peoples orders and then took off the milted cheese off and still proceed to give me the same croissants and I told I cant eat it now. She said she could make me new ones but I said no cause I was already late. So I called to speak to a manager and she told me to come in today and get new ones for no cost. So I came in today and just put the same order in and didnt say a word cause I didnt want to make a big deal but the server asked me did you order this yesterday and I said yes but I didnt want anything free. Then the manager came by and said to take off the cost of the breakfast for what happened yesterday . I no not needed Ill pay. They proceed to take the cost off. I was very thankful. i tipped them $1 and then I was told that there was no chai chill anymore after paying for my order not a problem I said I was going to get an Ice coffee . And told her to keep the difference . I get to work in Niagara Falls and take a bite of the sandwich and it was sausage not baccon like I ordered . At this point Im very upset that 2 days i a row this Tim Hortons cant get orders right. The manager said she can refund me the money or give me new sandwiches but im at work . So I said well is it going to be delivered to me at work because now I have no breakfast again as a joke . Then she said can you come tomorrow I said no, i dont want to come to this location anymore and she said well i can send you a giftcard, i said no its ok. This location needs to paymore attention when doing the orders. This is very disappointing .

I have an issue with the way you have your free drink set up. I am apart of MANY drink service loyalty apps and this is the only one that FORCES you to use your free drink when you have one. So the other day, when I wanted to save it for something, I was FORCED to use the free drink on the cheaper beverage on my order. Wasn't even given an option on what I could use it for. This is very very poor practise considering both McDonald's and Starbucks allow you to choose when and what to use your free item on.

I will from now on be doing separate transactions for EVERY drink order I make. To hopefully never have this happen again. Or you people should rethink how you have this set up. VERY VERY VERY DUMB!

My husband and I go to Tim Horton's every Thusday night for a donut and coffee. We went to the Tim's on Mount Edward Road in Charlottotown, PEI. We got there about 8:00 pm and there where no donunts in the display case. I asked if they had any donuts and she pointed to a tray in the back, and said we are cleaning the cases as we close at 11:00 and there is lots to do! She showed us the tray and asked us which ones we wanted. I was suprised at this . Donuts where just sitting on a tray, all together and out in the open. About 5 people working, but only one person serving as the other members where cleaning. I have noticed that for the last while that more than one of the Tim's location are lacking in customer service. If the location is open til 11:00, then don't make customers feel like they are in the way when going in to get food from a store that sells food.

On Monday 4/22 just after 5pm I went through the drive through at the Tim Hortons in Transit at Broadway in Depew, NY. I ordered a chocolate chip muffin warmed up for my daughter. The worker put it in a bag and dropped it in the floor. She looked to see if I had seen it and when she saw that i did, she asked if I wanted another one. I said no but put it in another bag as I don't want to put a bag on the table that's been on the floor. While she was doing that she had to discuss it with the other woman working there and they looked at me and found it to be hilarious! Since I go to Tim Hortons at least once every day, I spend a lot of money there and expect much better customer service. This is the second time I had a customer service issue at this location. I did mention to the worker that I would be contacting the owner and just shrugged her shoulders.