Tim Hortons review: waiting time

in regards to Tim Hortins in Kingston Ont. at the Cataraqui town center at 945 Gardiners Road. Employees at the mall including myself are waiting in line at this location 10 to 15 minutes for a coffee. There is always lots of staff at this store how ever if they worked as hard as they stand around chit chatting customers would not get upset, or leave the lineup because their 15 minute break is over. I have been told this location is not franchised out but is corperate and I simply wish to let you know who ever runs this location should be monitored. I am a manager at my store and there are several staff you have at this location that I wouldn't ever employ because of their behaviour.