Tim Hortons
reviews and complaints

Hello, I am a regular Tim Hortons customer and I always go to Tim's for my breakfast. I have been to many locations and am always satisfied with my food and service. However, I went to one of the Tim Hortons today around 9 am (Oct. 6, 2019) which is at 7995 Dixie Rd, Brampton, outside Petro Canada location and got the worst customer service experience in my lifetime. The employees there care more about their personal talks and EGO rather than their customers.Here is the whole situation - I went there around 9am to grab my coffee and food. I was waiting at the counter from 5 mins and nobody was there to take my order, though all the four staff members (girls) were busy in their personal chatting. There was one other, the only one customer in the store waiting to order the food too but the staff didn't care about anything and were busy chatting. After observing that, I asked them if they are able to take my order because I was running late. Then, after 2 mins, one of them came to the counter to take orders and the other one standing on the side asked me to first go outside and ask my friend ( who was sitting in the car) not to park there ( the car was there from 10 mins and she didn't care about that before as she was busy talking). So, I said is that okay if I order first and then go and tell him to move the car as I was ready to order, she said NO, go outside first and then come back to order. I don't know what kind of attitude she was showing to me. I just wanted to place my order because I didn't want to wait another couple of minutes as I value my time. So, I left the store without getting anything and they did not even care to apologize for the inconvenience caused to me. Of course, I would never wanna go back to that location where customers are not valued at all, but I want Tim Hortons customer service policies to be reviewed with those staff members at that location who don't care about their customers and keep their own ego above that so that it does not ruin other customers' mornings like mine. I would greatly appreciate if you look into this matter seriously and make other
customers' visit to be pleasant.
Thank you so much!

Just ordered lunch at your Kanata and found your cashier rude and unhelpful
We are visiting from the UK and felt very uncomfortable with her attitude
We were not greeted with any smile or acknowledgement and although we have a British accent I didn't think we are that difficult to understand
3 times I had to ask for an Ottawa Senator's doughnut only to be glared at and a "what"? as her reply
Our drinks were slammed down in front of us and our chicken wrap and English muffin were slid across the counter
There was no please or thank you from ANY of your staff
We are shocked that this Tim's store operates in this manner and from a popular chain such as yourselves
Shocking attitudes and behaviour from your staff we won't be returning

This morning at approximately 11 AM I drove to my favourite Tim Hortons which is located in Deerfoot city .
I ordered my usual coffee with some plain croissants some treats for my dog and a muffin for my child .
When I got to the window to pay I had an old $20 bill .
Now keep in mind I did not want to get rid of my old Canadian money but this is the only cash that I had at home so I brought it with me .
When I handed them the money a lady came back and said they could not except it because it could be fake .
I said to the girl how was an old $20 bill fake have you not ever seen a $20 bill and she replied no I have never seen one of these .
I tried to educate her to let her know that this is a $20 bill before the new 20s came out which may not have been in your time but this is a $20 bill .
She argued with me and I told her to go and get a manager as she turned around to leave she said so everybody could hear oh my god this is not a big deal .
When she came back she said the manager will not except the money I replied is your manager young and has never seen a $20 bill before and she replied yes I said well I would like to speak with him and she replied that he's not in today so I Astor then how did the manager say you can't take a $20 bill which she would not give me an answer to and just kept refusing my money .
All she kept arguing was that it could be fake it could be fake it could be fake which in turn I had to keep replying this is an old $20 bill and just because you may be 16 years old and I've never seen a $20 bill this is called money .
First of all to lie to me and say that the manager won't except it when the manager wasn't even there is disgusting second of all to say loud enough all my God this is an a big deal as she's walking away to get the fake manager that was not there that day is disgusting absolutely a palling that an employee who is probably not over the age of 18 could say something like that right in front of a customer.
How Tim Hortons is employing these young kids with no knowledge and bad attitudes is the most disgusting form of customer service I think I have ever experienced in a very long time .
Back in my day you would never speak like this in front of a customer you would never treat a customer that way nor would you lie to a customer about having a manager around .
I am truly a palled by the customer service I received today and to receive it from somebody who is 30 years younger than my age is absolutely the most embarrassing and shameful act that an employee can show .
After she refused my money lied to me and was rude to me I went to the Tim Hortons up the street ordered my meal got to the front to pay and the young boy took my money looked at it and said oh my god this is so cool you don't see a lot of old 20s come in here anymore are you sure you want to use it because I would be saving these,
Now this boy must've been around 17 years old and knew exactly what a $20 bill looked like.
Now again you had an employee refuse money why are you to the customer and then mock the customer right in front of them Tim Hortons should be truly ashamed for hiring people like this absolutely so unprofessional and disgusting that an employee would show this type of behavior in front of a customer and peers I am truly disgusted and saddened at the lack of professionalism and courtesy and complete lack of knowledge .
I will never use this location again as well as I will post this on all social media outlets I am truly horrified at this experience and I will make sure that everybody I know and everybody they know hears about this story .

One of the worst experiences i had in my life. I went to get my daily breakfast croissant, the employee refused to toast it as it's Tim hortons policy, i asked for the manager since that's my daily order! She refused and said the manager isn't in premises and she offered to help claiming that she's the supervisor ( i am not sure if even that's true).
I told here i need to understand why did you refuse to do my order the way i want it is that a new policy. She advised it has been like that forever, i assured her that yesterday morning i had the same, she said no way. I told her yes way i am telling you that's what i am getting, am i lying! She shocked me when she said i am not sure if you are lying or not! Away from the devastation of not getting my order i also called a Liar by one of your employees? That's not acceptable at all. I am expecting your action shortly or i'll pursed on legal action fo such inappropriate action. Contact me at [protected]@icloud.com

I frequent the Tim Hortons in Saint Lazare, Qc. (1766 Chemin Ste Angélique) and the parking lot is never clean and tidy, I can't comment on the inside because I always use the drive-through. Today I had enough and took a picture of the large garbage can that you pass just before you order and it is absolutely disgusting! Hard to believe so I attached a picture and just in case you are not sure what you are looking at I took a close up so you can see the filth that has been adding up as no one gives a [censored] because it has been like this for months.

And you may as well take a minute to send your Tim's owner in Matawa, Ontario a note that his restaurant is also disgusting inside and out. We passed through there a few weeks ago and could not believe the way this place is kept, makes no sense.

I realize that every case is different because these are franchise owners but I cannot imagine that head office would put up with this for one second.

Good luck with these owners.

You should really have dairy free options like almond milk or coconut milk. More and more people are going vegan every day, and SO many people are lactose intolerant! There's such a big market there, so many people would go to a Tim hortons instead of star bucks. So much cheaper. A lot of people go there just for the coconut milk. Unfortunately they don't have all the teas you do. Please consider !

I went into purchase a 12 pack of yr coffee for a party it was spur of moment thing the Asia woman did my order said I should have called it said she was very busy .it wasn't busy and if customer wants something t then should that not be made even if I had to wait. Which I didn't mind I just find the customer service it this store needs to be improved

I buy a French vanilla almost daily and whenever I order a large my "large" is a medium. My cup is always at least a quarter empty. It has never been full. Is it possible that the machines have not been recalibrated since the cup size changes. It's very discouraging to pay the extra for the large to receive the same amount I would have had I ordered the medium.

How [censored]ing hard is it to count to 1, 2 or 3? Is it too hard or is it something every semi-educated person learns in kindergarten? Even if its too hard y'all still got fingers on each hand to help ya out, so now why is it when ordering a coffee at some stores wether you order a triple triple or a double double or what ever, what you end up paying for is a mystery! I used to spend even budget for $100/week for coffee and what ever but that stops after this packaged vomit in a cup I was served today never again you ignorant, arrogant s.O. B's I will never spend another dime at your stores and i'll be lobbying the rest of canada to do the same untill a change of ownership back to a canadian owned company or a removal of all the ignorant staff who feel they should be the idiots to decide what people are going to take down the highway from your drivethru windows! At almost $2.50 for a cup of coffee you would think a person would get what they ordered but not here in canada oh no we have to put up with the incompitance, arrogance and ignorance when trying to buy a cup of morning coffee! Congratulations it was tim hortons that took me away from making coffee at home, and it was tim horton's employee's inability to make a cup of coffee as it was ordered who forced me back to making coffee at home! Good job, thanks for making sure customers know you don't give a dam about how they're being treated or served at your stores, this is not my first complaint about being served something not suitable for a pigs slop bucket, but it most definately is the last!

I usually stop 2-3 Xs per week and get a ten pack of Tim bits and a large iced coffee. Yesterday I saw the sign for the new kit kat latte. So I thought why not let's try it. Usually drinks are pretty warm and I wait a bit to take a sip. So now I am on the highway and take a drink, having no clue that the actual kit kat was put in the drink. Now it has soggy/soaked wafers that do no dissolve floating in it. I almost spill the drink because at first I was not sure what wa# actually in my cup. Not until I get to work and remove the lid do I see the soggy gross mess. I try to strain it out., but it was still undrinkable.
I myself am not a fan of soggy thing floating in my hot drink. I don't think the sign explains and I would like a refund.

Thank you
Vicki Stacy
[protected]
10500 Torrey are
Willis, Mi 48191

Tim hortons on Rawsonville Rd Ypsilanti 48198

I live about 25 minutes away from that Tim Hortons I went there two weeks ago and waited in line for 25 minutes in the drive-through then got to the speaker and they had a sign that said speaker is broken then I went there last week the ice cappuccino was down I went there this week the ice cappuccino machine was down I just don't think it's right I go out of my way to go to Tim Hortons because I love the coffee and I have been very disappointed in the last three weeks it is the worst Tim hortons I have ever been to

I ordered my usual med FV and 3x3 and also asked for two pumpkin spice muffins. The employee even asked if that was one muffin and I stated "no two please". When I got to the window I paid for my order and only got one muffin and when I said I asked for two I was informed they only charged me for one which was fine and I paid for another pumpkin spice muffin only to find out when I got to work 20 km away, that they gave me a banana muffin. I was looking forward to the pumpkin spice. When I stop on my way to work I do rely that the employees get the order right because people don't have time to go back to fix the screw up.

I have been going to this tim hortons since it opened and they can never get the order right. I always get sausage on my tim matin instead of bacon, they never add whipped cream to my iced cap and so much more. They need to be reminded to follow the order carefully so as to get it right. It is so frustrating that my order is never right. This is a huge complaint among ormstown citizens... everyone is just fed up. I don't normally complain but after a year or so of this, that is enough! I pay for my food and expect to get what I ordered. This morning I only ordered a tim matin and they got it wrong. I only found out when I got back to work and opened my breakfast. I can't go back as my break is over aso I threw it out. I waste so much money there. Please tell them to be more vigilant with the orders.
Thank you, have a lovely day

This is the worst and most poorly run Tim Hortons I have ever been to. It used to be good under the old management, it's completely run by arrogant East Indians. On numerous occasions I have gone to this location, where they half the time speak Hindu which should not be aloud what so ever, cause who knows what they are saying about people who can't understand them. They constantly get orders wrong and are just plain rude and pushy to get you through the door/drivethru as fast as possible. What happened to Tim's 20min fresh gaurauntee? Since when do you bulk up pots of coffee in dispensers, god knows how long it sits there and it's gross coffee and service compared to ANY other Timis in my town. You need to Fix this problem and get white people back in your businesses who actually care about their customers/town and country, otherwise I see in the future Tim Hortons loosing customers, over ignorance.

Sincerely a concerned customer.