Tim Hortons
reviews and complaints

Dear Tim Horton's Canada good day,
I am writing to bring to your attention, and express my dissatisfaction & concern, about the quality, or freshness, of your unique Original blend, tasty coffee, that is world renowned, for its freshness and quality. Three months ago, I had mailed you the proof of purchases, of your new blend, with the bar codes, [protected], and medium Roast blend [protected], and the Decaffeinated coffee, [protected], which I had to blend together to make it lighter tasting along with this letter! You failed to answer back to me. We have bought for many years, Tim Horton's coffee every week & very satisfied, at I.G.A. and other supermarkets, As loyal customers, we always purchase . Recently, I purchased, your New and improved Original blend coffee, and we were very disappointed, which doesn’t taste at all like we remember, However, we are puzzled by the new taste, which is bitter and completely different than what we remember, and very disappointed, with this purchase.I simply don’t understand, why you made a big change, to your classic Original blend Occasionally, we have tried new flavors from your variety of selected products, and were not satisfied with those choices. I truly believe, your unique blend was much better, true to what your name Label, stands for. I am making a point, to communicate with you again, for a second time.
I hope in the future, the quality of your products, is able to match to the quality of your many years of loyal service, to your customers.I would like to appeal to your sense of fairness and hope prompt action, will be taken .I thank you for your support, and understanding in this matter.

I am kindly, looking forward to hear from you, on this matter, I shall be very much grateful. My e-mail address is: [protected]@videotron.ca. My home address: 270 Rue Malouin, Laval, Q.C. H7X3N4, best regards. Sincerely, Amy Kelepouris.

This morning I went to the tim hortons on king st in oshawa ontarion and even the maneger and her employee was rude. Like I was I was having a problem with my bank card and the manager was yelling at me and been rude telling her employee ohh well is not our machine that have a problem is your card and they thought I didnt hear them. Like what kind of [censor] serving and people u have working for your companies.. This is not the first time I go to a tim hortons and im been treated like this or if not I will never get my order complete or my coffee tasting like [censor] cause they dont know how to make a damn thing.

I am a former employee of Tim Hortons Enderby BC location and am still an employee of tim hortons and i am grotesquely disgusted with the treatment i recieved by my former manager and by the current treatment of my former colleagues who are still being subjected to this terrible mistreatment. The current store manager MaryAnne Serhan consistently belittles her staff and ignores their complaints and concerns about workplace safety as well as bullying and harrassment between co workers. I have experienced as well as witnessed bullying, harrassment, and unsafe workplace environment and practices. I am requesting only one thing. I would like the contact information for the stores owner so that I may communicate my complaints and concerns to someone who can investigate and hopefully right some of the wrongs happening.

I’m love the French vanilla @ TH but this particular store at the Markville Mall serves the worst French Vanilla that I have ever tasted, there is too much water concentrated, if this store is not co-operate owned the franchisee is making some quick money. I would encourage anyone to visit the store after 5pm and experience it. For comparison please get a French vanilla from another store across the Mall on Mccowan Road and you’ll see what I mean.

I was at timhortons store at keel st, and bloor st west location, in the morning I did ask large Aot meal, that my favorite evry morning at timhortons every day, here at keel st location and bloor st west, few lady philipina ladys working there, in the morning they thing they are the owner of the store, or they are given us free food, very bad atitude disrespectful, very disappointed going there anymore, few time they made me, very mad the way they service u, the way they talk, they give u, what they want not, what I want all time something missing, they do that purpose, I know that i am not stupid, I don't know why they are hire those stupid old Philippines women, this job not for them, I told them I will complain to head office, they say to me Go head, they do nothing to us.pls be advise do not go there in that location very bad service bad attitude.

Location: 8310 McCowan Rd, Markham, ON L3P 1H9
I wanted ordered a combo around 9: 45pm a Tim, the old lady told what I want to match up with the combo, I said I would like a regular tea and that it. And then she told me no, I have to match up with a muffin or a donut for a combo, since I can't eat that much so I decided to cancel the combo and only want the sandwich(i told her clearly, her English have accent). After I paid i realized I paid $7 somthing, but the sandwhich is only around $4. I already told her I would like to cancelled the combo and just want the sandwich, then she told me I ordered the tea, but I said I DONT WANT THE COMBO, that mean THE TEA IS INCLUDED IN THE COMBO should be cancel together. After that she kept yelling at me like "but the tea is made, you see, listen, listen to me" with really bad attitude, almost for like five minutes at the counter and didn't even let me talk. Then she gave me a look and throw all the changes at the counter. It was the worst experienced.

I have never complained but today was the last straw..
I don't know how you expect to run a tims when you close the front end for 3 hours every night, and I have even gone and the drive thru has been closed too! ( because he was alone and needed to do his job he told me)

Literally you could call my work across the street (safeway) at get 6 other people to tell you there bad experience.

I even work around the closing just to get a coffee! (No more)
I suggest you look at your cameras if you think I am making anything up. I wish I was

I will be going to McDonalds like everyone else now.. which makes me sad because I love tims and even worked there as a teen so I know what it's like to get awful customers..
but I've been going to this location for 10 years and something has happened this year to make it fall apart.

Also when I said I had to go your employee told me To go then.. WOW

I also will be writing a yelp review and a google review to warn others who might want coffee between 1-4am to look else where..

Wow long rant but it's because I am still in shock

Around 4:30 this evening my boyfriend and I went to Tim Hortons in Clarenville NL to have coffee with a friend. When it was my turn to order I ordered a medium pumpkin spice latte and a old fashion plain donut then turned to my boyfriend and asked him if he would like something and he said "no thanks, actually yes and I'd like to pay for it" and said" no babe I can pay for it", the older woman serving us named Joy looked us and said " I'm not gonna stand here all day with you to [censor]ing arguing over whose going to pay for it". We looked at her in shock and waited for our stuff and went to sit down and enjoy our coffee with our friend. As we were eating and I was trying to enjoy the pumpkin spice latte that was absolutely desguisting, we could plainly hear Joy talking rudely about us to her colleagues in front of other customers thinking we were gone. Then I heard another employee say that they were all out of pumpkin spice syrup which means Joy purposely made me a desguisting latte. On top of that we over heard her telling a young guy that worked with her that his piercings were gross and that when she goes out she wears $1, 500 earrings. She trys to make herself sound good and delittles everyone around her not just customers but her colleagues too. She is the most ignorant person I've ever come across. We thought we were going to enjoy a coffee with a friend but we ended up getting treated like absolutely [censor] so we left and went to Robins where they have absolutely amazing staff and my pumpkin spice latte was amazing.

This is my daughter's first job, so she is new at the work force. She is very interested in the food service industry. She is Servsafe certified and wants to be a pastry chef. We are filing a complaint against Tim Horton's in Ypsilanti, MI. The address is 1311 Anna J Stepp Dr. Phone Number [protected]. She is being bullied and harassed by her immediate supervisor Natalie. We have a recorded conversation with Natalie yelling at my daughter about something another employee said that she said about her (hearsay). Shortly after this incident, she sent my daughter home early on two different days and now she has not put her on the schedule for a second week straight. We have a recorded phone call that was made by my daughter to find out if she was scheduled to work. Natalie would not speak to her and relayed the message through another employee telling my daughter that she would not be put on the schedule until she gets her act together, whatever that meant. My husband was my daughter transportation one day and called the supervisor, Natalie, about a mandatory appointment that could not be broken. Natalie was very rude and nasty and left a message (also recorded) that my daughter "worked for her, not her father". My daughter has diagnosis of ADD and also a cold allergy. Neither of these things are regarded by the supervisor. My daughter has been put in compromising situations regarding her cold allergy, where she has broken out in hives because of it. This is unacceptable and it has caused me to stop patronizing that location and I am planning to spread the word about how this supervisor treat her employees. There are other things about this Tim Horton's that would make the Health Department pay a visit as well. For example, hash brown wrapper box dumped on the floor and then placed back in the box and put back on the shelf. These wrappers were used the entire day on the customers. Not sanitary at all. We can provide all of the taped conversations for your review. I would like something to be done regarding my daughter's employment there, so that I won't take any further action. Harassment by an employer is not okay and I want my daughter to know that.

Went to south side Tim Horton’s in Lloydminster we stood in line for 25min, and there was only 4-5 customers ahead of us... another 10 min to receive our order... only 1 till was being used, lots of staff standing around! Then after eating, I got back in line to get a 1/2 coffee 1/2 got chocolate, there was 1 person ahead of me and I waited 10 min! The young man wandered around checking a coffee pot, and snipping a creamer spout, instead of looking after the customers that were lined up! When I ordered the young man said “you want a mocha” I said no, I don’t want whip cream I want 1/2 coffee 1/2 hot chocolate... he says mocha no whip cream, at this time I’d had enough so just agreed to pay the difference, I paid cash.. he punched it in as debit, and it took him 3 times to cancel the debit... then he finally got to making my drink, I had asked for it to be double cupped and had to remind him of that as he went to hand it to me without the extra cup! At no time did I hear a sorry for your wait, or a thank you! Terrible customer service! This is one of the slowest Tim Hortons I’ve ever been to, but today was rediculous! Everyone in line was complaining!

I am here to complain about the behaviour from an employee, female caucasian wearing glasses named *Christine* from the UFV Abbotsford BC Tim Hortons. Her attitude was unacceptable. She asked cash or debit and I had said cash clearly and she grew impatient instantly went to get the bagel. I nicely asked for it to be toasted just to be sure and she snapped at me “uhhh it is toasted!?” I do not appreciate this customer service. This could have been answered politely. She asked again cash or debit when I had change in my hand and I said cash again clearly and she snapped again “you didnt say that?” I was very shocked to receive this attitude from someone in their workplace. I would like to have Christine know that this is not acceptable customer service and change her rude behavior. This is not how you treat your customers, I have never experienced such rude service from an employee. She also seemed to be having a bad day or maybe overall hates her job. But this is still unacceptable. Please improve the customer service behaviour.

I ordered a pumpkin spice latte which is rare cause I never order anything but my regular coffee.

I get home and take off the lid and the foam had settled and I see that my drink is only filled to about an inch and a half to 2 inches below the rim.. I have never had an issue with how full my drink is but this was just ridiculous... Not happy especially since its a more expensive specialty drink.

The past year 2016 really enjoyed the ample time and opportunity to collect NHL hockey card Tim Horton collection and the trade nights, etc. This year was absolutely crap. Not sorry with this blunt description. Not nearly enough time to obtain set of cards and too many doubles and money spent on duplicates. Also the end came without warning. Stopped at two locations today in Brantford and one still had sign in window with hockey card packs available. False advertising. Very disappointed. Bad year 2017!

Very very rude and unprofessional employee is working there her name is Mariam Dado. She served me unprofessionally and she was super rude to me. I made my order and I drove up to the window to give my money. She gave me back the coffee and the rest of the money and she asked me to park a side because my two sandwiches weren't ready. I didn't even spend 30 seconds putting back my money in my wallet, she said in an anger and disrespectful Voice that there is no need for me to drive all the way up because my sandwiches were ready. First of all, why she asked me to park when they could've prepare the sandwiches that fast? Also, the rudeness and the disrespect when she told me that they were ready. I asked her for her name and she replied very loudly, my name is Mariam. Then, she said its Mariam Dado because there are 2 Mariam's in here. Very rude and disrespectful girl who is working there. I will never go to that location any more. Very bad experience.

i m here to complain about service provided by timhortons at highway 27 and albion . 1751 albion rd, etobicoke.
its not the first time it happened .tims has been my favourate place always .i never had any complaint with any other branches.
today i ordered a wrap and asked to add an egg in it but she clearly said we cant do that .
she claimed that our branch dont add things on cx request .we have to get what it comes like.
and i order same thing everyday and no other brach had any such rulea.
and she has been so rude and told me that get it from where you do get it always .
i wont ever go back to this branch again .
it had been so disgusting.
and it happened 3 times and all three times at the same brach.
and moreover she was like heres my name nd you can complain about me.
i dont know why she was upset but this kind of behavious isnt acceptable by anyone

Lambertville Michigan
I am very disappointed with this location. This used to be my favorite place. Our order has been messed up more than 5 times in the last 6 months. Went today to get replacement, manager acted like she had no clue what I was talking about. Jules/Julie looked at the receipt and saw the time/date recorded when I talked to her and then said ok I will fix this. She made the order wrong, then proceeded to throw the 3 sandwiches out and start making them again. She offered to replace order when I called then left out 2 hashbrown sticks. While I was waiting I ordered 3 large iced coffees, 2 cream/2 sugar in all 3, only 1 of 3 had sugar. I am very disappointed with service and attitude at this location. It's time the general or regional manager stays at this location and fixes the attitude problem and inaccurate orders.

This morning (October 10th, 2017) at approximately 5:30 a.m., I went through the drive-thru in Whitby, Ontario located at 4051 Thickson Road North, and I ordered a four cheese bagel lightly toasted with four pieces of cheddar cheese. I ordered this in a combo with a peanut butter cookie and an extra large triple triple with a shot of espresso. This location along with another location on Simcoe Street North in Oshawa, Ontario constantly charge me for four slices of cheddar cheese and I only get two. This happens on a daily basis, so today I asked the lady at the window to confirm that there were four slices of cheese on the bagel and she said she would. I open my Bagel one I got to work and noticed that there were not only one but three pieces of black hair on my bagel... One long strand on one half, and one medium length strand along with one short strand of hair on the second half! This was absolutely disgusting! I have bleach blonde hair and these were bright black hairs ( picture attached). I am currently 7 months pregnant and obviously need to eat breakfast and this morning i was not able to do so because of this. I am simply appalled! I contacted the location mentioned above and they offered to replace or refund my order so I am going in tomorrow morning, like I do every morning, to have my back over placed but I do not think this is enough. I have been getting the wrong order for weeks now and I don't mention it because I'm in a rush every morning and don't have the time two way because everyone is so slow at that time anyways.
I hope to hear from someone about this as soon as possible. This is not acceptable and is most certainly not up to the standards of the Tim Hortons franchise.

My wife and get out regular morning refreshments at our local Tim's. But time after time I'm getting tired of paying for a large French Vanilla and only receiving a medium size drink in a large cup. Now I understand it's the foam or so they say, but I believe the employees should take a little time to make sure it's full or the order is correct. It's not just with drinks, at times they can't even get 20 Tim Bits right. If I'm paying 260 for a large then I feel I should get a large fit that price not a medium. I guess I'll have to go back to asking them to make sure it's full and check my order before I leave. Even though I shouldn't have to do any of this. I know things get missed at times but this is a regular occurrence

At 1807 restaurant in Windsor ON. They always pull out the steeped tea early or hold the cup directly under it to fill the cup as its brewing. I have asked multiple times for them not to do this because it makes the tea taste like metal. I have talked to an assistant manager and many employees already. The same people continue doing it and act like its funny. I watched another assistant manager do it today, so clearly noone cares about customer service or the quality of the products they are selling. This has happened over 20 times so nothing is being said or done about it. I just won't go there anymore and I'll tell everyone else not to and what they do. If they brew steeped tea that way, I imagine many other products are also being prepared or brewed wrong and they just don't care. It's one thing if the employees don't know but they know. Noone cares there. I won't waste my money anymore.

I ordered everything bagel toasted with butter and peanut butter and small icecap

And they give me wrong way toast bagel and just butter inside not tost but not hot I told them I want peanut butter inside I don’t say on the side they tell me hear not aloud also they tost wrong way that’s why top side is burn. Plz take a step

I before work Tim Hortons 4 year as a supervisor in Toronto