Menu
Write a review
File a complaint
Tim Hortons

Tim Hortons review: Incorrect order, rude service

K
Author of the review
9:40 am UTC

I had received my order on December 1st from Tim Hortans on 75 Roseberry St, Campbellton NB. The order was incorrect, for the third time. I called and explained the mishap, mentioned I understood mistakes happen but I am charged extra for what I want on my order. They apologized for the mistake, and stated I would receive a new order the next day. The following day, December 2nd at 7:30 A.M., I was met with extremely rude staff, the acting manager, at the speaker, stating "We pulled up your receipt. You were not charged for the added bacon on your order. You need to watch the screen to make sure your order is put in right." That does not change the fact that I still did not get to eat the food I paid for the previous day as the order was wrong. I asked "Isn't that your job though?" to which she replied "Ya well you're the one who's gunna eat it." Then when I got to the window, she practically jumped out of the window to continue to be rude, shoving the receipt in my face, and began raising her voice, so I did the same in turn. She then refused to serve me and slammed the window in my face.

Desired outcome: I would like the employee dismissed. I do not feel comfortable going to the establishment while she is employed because she is extremely unprofessional, aggressive and rude.

0 comments
Add a comment

More Tim Hortons reviews & complaints

Tim Hortons - Treatment of employees 61
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tim Hortons - Roll up the rim 53
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tim Hortons - Unfair labour practices 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tim Hortons - Rims already rolled up 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Tim Hortons reviews and complaints
  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number
    USA & Canada
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 9 9 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 4 4 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    38%
    Confidence score
    Head Office
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 02, 2026
  7. View all Tim Hortons contacts