Tim Hortons review: customer service ( 1 comment)

I have written complaints quite a few times about this location on the surveys I am given, but this takes top spot. I am very fed up with the customer service at this location.
Yesterday we ordered 2 Chocolate Chip ice caps, was told they could only make one so we went to another location. Today, at 8:00pm I was told that the drinks were discontinued so we ordered one Large Double Double, with a double cup and dome lid. The order was verified so we proceeded to the window, where the drink had neither a dome lid or was it double cupped. So I asked once again, Double cup, with a dome lid. I get attitude and the lady comes back with just a dome lid on the coffee. So I go to another location on Barlow Trail, where I order the Chocolate Chip ice cap and have no problem. I then ask the lady working the drive-thru if the drink has been discontinued and she tells me no.
I do not appreciate being lied to and I have had nothing but bad experiences with this location. I will not be returning and I will be guaranteeing that my friends and family will not be either.