Tim Hortons review: condition of the store

I entered the store this morning only to be overcoming with the intense heat inside the store. I was informed by another customer the AC had been broken for 3 days. The unbearable conditions made it impossible to stay and eat inside the store. I can't even image what it is like to work there. I know a large corporation has a contract with an HVAC company, it is unclear why it would take 3 days to have it repaired. If a part was on back order then the owner should have made more of an effort then supplying one small portable AC unit and one fan in the store. Before I left I used the woman's washroom.Once I went in I had second thoughts, it was dirty( floor, toilets and sink) needed to be scrubbed.The soap dispenser was broken and the overall state of the room needed to be cleaned.If this is was the condition of the washroom, I don't even want to know that the kitchen and prep areas are like. Since the new owner had taken over this store it has declined dramatically.