Tim Hortons review: Cockroaches found in coffee cups

I am a regular visitor of Tim Horton's and extremely troubled after discovering cockroaches in my coffee cup at store #819 at 345 Speers Rd. location in Oakville. At first I decided that I would just not return to this location but decided to submit this complaint after hearing from others including staff that this has been a problem for a very long time that management is aware of and has done has done nothing to resolve. I am a regular Tim Horton's customer and am trying not to allow myself to be totally turned off of the company because of issues at one location however if this issue is not addressed and rectified promptly I will be reporting it to to Halton Health Department.