Tim Hortons

I went throw the drive throw today aroud 545 pm at the Tim Horton west end of Talbot street st.thomas . I was given a cold large steep tea and the cup was not full. I go to this location all the time. I was already home when i notice my cold tea. I have small child and did not want to put them all back in the car and return to Tim Horton. Thank you for your time.

I bought a coffee as i do everyday at timhortons and as i was drinking it something weird was in my mouth when i pulled it out it was like a long piece of plastic not sure how they wouldnt see this as they were stirring my coffee but i could have choked on this! I understand accidents happen but this should have never happened i am thankful i was able to spit it out on time but what if my kids were to take a drink ? As they do sometimes ... stores need to be more careful

I go several times a wk sometimes 3-5 times a day i have been getting my coffee the same for yrs and for some reason thy don't understand 4 cream an wenni ask for more they argue with me so I asked for half cream half coffee and it still can't be right smh... and double toasted bagels smh I waste my money everyday pictures below show my coffee made wrong an what is supposed to be double toasted bagel very disappointed

Today on 14th April i was at Bramley city centre with children . for luch snack . purchased order # 015210 at 14:03:33.
When i requested for 2 extr empty cups for children . i was asked to pay and the recipt i got back is for ranch dipping sause . which i never purchaded order no 015214.
Supervisor was extreamly rude . for providing extra cup asked for money which i paid but the bill i received for is for a dipping sause not provided or purchased by me.
How can you charge a customer for product not baught and bill differently . When i asked supervisor to talk to manager. She first said he is busy in the office and i waited for him . after 15 minutes of waiting i was told he is not at store and shall be coming soon. What kind of sales and customer service is this.

I am a good loyal customer of the Tim Hortons on Martin Grove and rexdale Blvd of Canada Ontario and it's a 24 hours Tim Hortons but they telling me I can't be there for more then two hours but the worst Pat is I spend 300.00 to 400.00 a week on them and the worst part is I am homeless and pregnant and living on the streets and yet no warm place to live or keep warm and the worst part is I have a dead cold car and no money to get a car and yet if they had a issue with people sitting at there restaurant all day then the should take there seats and tables away and make is only a drive Thur Tim Hortons so I ain't gonna deal with the disrespect from the Tim Hortons employees at all

hello,

I am regular daily customer of Tim Horton's. I have good experience mostly all lower mainland drive thru. But unfortunately main Guildford location at intersection of 152nd street and 104 avenue (esso gas station) near Guildford mall has no garbage cans in the drive thru area. people are throwing empty Timmy cups and papers everywhere, left over food, coffee as well. I went today it was filthy. I told reps more than three four times, they said their boss don't want garbage bins there. I don't know what is his/ her concept. could you please check this and make this earth beautiful. put the garbage bins there so customers can through garbage easily. otherwise whole drive thru likes garbage. if you any concern please contact me at [protected] or [protected]@hotmail.com.

regards,
bipin

My favorite drink is the Creamy Chocolate Chill. I have gotten it at several different locations, mainly Tantallon, Timberlea, Bayers Lake, and Lacewood locations. The real chocolate chill comes with chocolate cream on top and chocolate drizzle. I have been so disappointed so many times ordering this drink with white cream and no drizzle on top. This drink does not taste the same at all with the white cream on top. Just wondering why it is being served this way.

Hii I was using a roll the rim up coupon on tim hortons store situated in the c block of centennial college scarborough toronto. It was a free coffee coupon and I asked her for a vanilla latte, she refused to give a latte on a coffee coupon but on the tim hortons website I can see that we a redeem any hot beverage on coffee coupon. This is the second time I have to face this kind of harasment please see towards it and I want the head office to contact me as soon as possible thanks.

Friday April 6/2018 we purchased donuts for kids from Tim Hortons kiosk inside Logistics in Motion. As my 8 year old daughter was eating her donut from Tim Hortons, she bit into a sharp plastic glass object the size of a dime in her donut (pictured below) We returned donuts and were given our money back. Needless to say, they didn't care that this could have seriously damaged her insides if swallowed ?

I have worked for Tim Hortons on Pickard Rd in Mount Pleasant Michigan about a month. I have received two paychecks and they both have bounced. The first check I was able to deposit later that day after contacting the owner of the franchise. Today it happened again and the owner has not returned my calls. I work for you then you pay me it's simple.

I received a $50 gift card but when I went to use it. I was told it was not active. I took it back to the location where it was purchased which was Clarence Street location in Saskatoon, Saskatchewan. They said nothing they can do because the number on the gift card did not match the number on the till receipt. This is very upsetting because that is a lot of money and the card and the receipt were put in the card folder st thd time of purchase so The wrong card must have been given at the time of purchase. Please let me know what can be done about this.

Went to Tim Hortons this morning and was told these doughnuts were not available this is in humboldt Saskatchewan I feel that they should have been with the release of this a few of us drive 40 mins to get some to support our community and family's very disappointed
Tim Hortons® Donates $50, 000 to the Humboldt Broncos Hockey Club.

Together with our Restaurant Owners, Tim Hortons® sends its thoughts and prayers to the Humboldt Broncos, their families and the entire community impacted by this unimaginable tragedy. To help support those affected, Tim Hortons® is making a donation of $50, 000 to the Humboldt Broncos Hockey Club.

Additionally, Tim Hortons® Restaurant Owners in Humboldt and the neighbouring communities of Tisdale, Melfort, Nipawin and Saskatoon have been on the ground since Friday night providing food, coffee and water to affected families, local first responders, emergency services and hospital staff.

These efforts will be extended tomorrow, monday, april 9, when Tim Hortons® restaurants in Saskatchewan begin offering a special humboldt broncos strong donut. It will be available for $1 plus tax at participating saskatchewan locations for a limited time, with 100% of proceeds going to the humboldt broncos hockey club.

Tim Hortons® is a proud member of communities across the country and we are committed to supporting our Humboldt family through this difficult time.

#skstrong #prayersforhumboldt

I want to make a complaint about the Tim Hortons at 1340 Ridge Road, Lackawanna NY. My boyfriend and I "were" regulars at this location because we liked that the workers made our coffee good, the location was convenient, and they were friendly. Now, they must have hired a bunch of [censor], because when I went in this morning to get my usual coffee, I'm standing in line behind 3 other people. I can see that no one is at the counter, but there were about 5 or 6 employees just standing around, talking to each other and laughing and not making anything! Finally I ask the people in front of me if they ordered yet and they said no. So since I was in a hurry & had to go to work, I yelled "hellllllo?!" Then the workers all look over and Finally send a girl over to the counter! This is not the first time this happened, I usually let things go, but now this is going on too much! And they've been getting my orders wrong, not putting in enough sugar, or putting too much sugar and not stirring the coffee, the big clump of sugar sits at the bottom! These workers seem to only do their jobs when that district manager / owner comes in. Something needs to be done with this location. The workers may need to be re-trained, and told to pay attention to customers at the counter, clean up the food on the floor, or hire decent people that don't slack off! As of right now, they lost our business, and it will be more people if this continues! These people working there are going to ruin your business!

I was in Tim Hortons today at the Royal Columbian Hospital, April 8th at approximately 1:40pm PDT, after being at the hospital for 20 hours with a recent stroke victim, I decided to go get a coffee with a friend. We both purchased a coffee and snack-I have never complained about a Tim Hortons coffee before but when the employee handed to me I noticed it was not very hot, drinkable right away so before I left I decided to taste it and it was very watery, I said excuse me but our coffee seems to be a bit watery, the employees response was "so...what do you want me to do about it" I was astonished! to top it off I walked away before she even gave me our snacks. Really bad experience here

I'm a regular customer at Tim Hortan's at 2081 rue Guy street here in Montreal Quebec, I walked in to used the washroom was extremely dirty, piss over the seat papers on the floor and Homelessness sleeping every where, the Restaurant was clearly not cleaned and its the first time I seen it this way, yes homeless have been slepping in the Restaurant for quite some time, but you keep it clean or you close it over night until the 5 am morning ... The homeless don't move and they are aggressive of asking for money from clients and client refuse to give...

My complaint is about the rude service I received from an employee at the Telegraph store in Dearborn near Carlyle. I inquired about the cost of a dozen doughnuts and the employee was pretty rude and seemed inconvenienced about my inquiry. So, I then asked about an order of box coffee and that seemed to be even worse. I was told it would be 20 minutes and was rudely told that I should've called ahead. I'll never set foot in that store ever again. Luckily for me, I ended up at another one and received much better service and I let them know how much that meant and that the other location were rude and unprofessional.

We went to the original Tim Hortons on 19 St.NW in Calgary.Two of us ordered the new signature turkey melt.It had no cheese on the outside and had very little turkey.Besides they were both burnt.We couldn't eat them so took them back.The server made us another which wasn't much better.We were very disappointed with our sandwiches.They certainly weren't worth the money.I should have requested a refund.
Thank you for your attention to my problem.
Ann Drabble, 33 Simons cres nw, Calgary, Alberta, T2K3N4

I ordered a crossiant breakfast sandwich at the drive through this morning in Brampton, Ontario, Rutherford and queen location, and the woman taking my order automatically replied with "the 2 for 5$ deal is over". I said that I didn't ask for that. Then I asked her to remove the egg and she said it again that the 2 for 5$ deal was over. Again I reminded her that I didn't ask for that. She rudely cut me off and asked if I wanted anything else. I said a medium hot chocolate and she said I'm a rude tone "can you speak up because I can't hear you". When I pulled up to the window they asked me again what my order was, no apology and I went to work upset because of this experience. I will not go back to Tims due to such poor service. Having a rude start to my morning was not necessary at all. No Tim Hortons should automatically assume what I'm going to order and give me attitude about it; Unacceptable.

The manager, who said he was also the owner, used foul language ( lots of profanity) and in his words told the lady to take a hike. Mind you, this man cursed at the woman in front of many customers including some law enforcement officers. Unfortunately, me and another women left without ordering anything, and may no longer require any of Tim Horton's service or foods. After digging into this matter further, it is true that the manager is in fact the owner. He should have his mouth washed out with soap and have his franchise ownership revoked ( stripped from him). Hopefully you all can find resolution to this horrible behavior.

Last week on Monday, March 19th 2018, at the tim Horton's in Walmart on the watt Blvd sw, I stopped by with my toddler son to buy a coffee and my son who always tap my credit card for paying at the till, dropped off the credit card in the Tim Horton's donation box. On approaching the manager on duty, he said that the box is opened every Thursday and advised me to come back. I went back on Thursday only to be told to come back next week. Now on March 31st, 2018 when I go to bank to pay some bills, I see $700 used for gaming from my credit card. This is crazy ! I immediately blocked the card and went to that Tim Hortons, but found no effective way to complain. The cashier at the till just reluctantly gave away my credit card. Found no manager to complain nor any tim Horton's customer service number to lodge my complain.